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Enable using your own SMTP server

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Enable using your own SMTP server

You can use your own SMTP server to forward email to the ServiceNow-provided email address and to send email from the instance.

Before you begin


  1. (Optional) To receive email sent to a custom address, configure your SMTP server to forward email sent to the custom address to the instance email address.
    For example, forward mail sent to to
    Forwarding email sent to your address or domain
  2. Navigate to System Mailboxes > Administration > Email Accounts.
    The system displays the list of available email accounts.
  3. Locate the record for ServiceNow SMTP and change Active to false.
  4. Click New.
    The system displays a blank Email Account form.
  5. Create an email account record for your SMTP server where the Type is SMTP.
  6. From Related Links, click Test SMTP connection.
    If the email account is valid, the system returns a Completion code of Success.


Figure 1. Sending email using your own SMTP server