Email diagnostics

The Diagnostics and Connection page displays information about the current state of your email configuration.

Email diagnostics are available from either of these modules:
  • System Mailboxes > Email Diagnostics
  • System Diagnostics > Email Diagnostics
Figure 1. Email diagnostics
Table 1. Mail diagnostics
Diagnostic Description
Email Sending is [Status]
Email Sending Status of outbound email as either Enabled or Disabled.
Email in Queue Number of email messages in the Outbox.
Last Sent Mail Date and time the last email message was sent.
SMTP Sender State Current state of the SMTP Sender job, which determines how often to send email. By default, this job runs every minute. If the state is anything other than Ready, the instance may not be able to send email.
SMTP Sender Processing Time Duration of the last SMTP Sender job run. This value should be shorter than the SMTP Sender interval.
SMTP Sender Job Last Run Date and time when the SMTP Sender job last ran.
Default SMTP Status Indication of whether the SMTP connection was successful, shown only if the email accounts feature is active. Click Default SMTP to change your SMTP account settings.
SMS Sender State Current state of the SMS Sender job, which determines how often to send SMS notifications. By default, this job runs every minute. If the state is anything other than Ready, the instance may not be able to send SMS notifications. This diagnostic is available starting with the Fuji release.
SMS Sender Processing Time Duration of the last SMS Sender job run. This value should be shorter than the SMS Sender interval. This diagnostic is available starting with the Fuji release.
SMS Sender Job Last Run Date and time when the SMS Sender job last ran. This diagnostic is available starting with the Fuji release.
Email Receiving is [Status]
Email Receiving Status of inbound email as either Enabled or Disabled.
Last Received Email Date and time the last email message was received.
Email Reader Status Current status of the email reader job, which downloads any email waiting on the mail server and creates email.read events.
Email Reader Processing Time Duration of the last reader job run. This value should be shorter than the reader interval.
Job Last Run Date and time when the reader job last ran.
Connection Status
{Accounts} The result of the test connection to the accounts. The connection is tested every time you load the page.