List of Jakarta plugins

Plugins available in the Jakarta release.

Plugin ID Description State Has Demo Data? Dependencies
$Live feed com.glide.ui.$live $Live feedola Inactive false
Activity formatter com.glide.ui_activity_formatter Quickly and easily filter the list of activities, or history, on a task form. Active false
Agent Schedule com.snc.agent_schedule Agent Schedule Inactive false com.snc.app.agent_calendar_widget
Aggregate Web Service com.glide.web_service_aggregate Provides SOAP Access to GlideAggregate functionality. Inactive false
Agile Development com.snc.sdlc.scrum.pp This plugin has been replaced by Agile Development 2.0 for all new users. Existing users can continue to upgrade and use this plugin. Agile Development 2.0 provides enhanced functionality on top of Agile Development plugin. Please refer to documentation for details. Inactive true com.snc.model, com.snc.sdlc.scrum,com.glideapp.custom_charts, com.glide.sorting,com.glide.ui.ng
Agile Development 2.0

(New in Jakarta)

com.snc.sdlc.agile.2.0 The Agile Development 2.0 plugin provides enhanced functionality on top of Agile Development. If you already have a customized version of Agile Development, delete the customizations before activating "Agile Development 2.0" to ensure that all features work properly. Please refer the documentation for detailed steps to delete the customizations. Inactive false com.snc.project_portfolio_suite
Angular AMB Services com.glide.ui.ng.amb Angular Services for AMB Active false com.glide.ui.ng, com.glide.amb, com.glide.record_watcher
Anonymous Connect Support com.glide.connect.anonymous_support Plugin to enable access and properties for Anonymous Connect Support. Inactive false com.glide.connect.support
API Analytics com.glide.api_analytics API Analytics Statistics for Web Services Active false com.glide.db.query_stats, com.snc.pa,com.glideapp.canvas
Application Authorization com.glide.sys.app_authorization Inactive false
Application Creator com.snc.apps_creator Retired. Replaced by the Platform as a Service plugin. Active false com.glide.ui.angular, com.glide.ui.heisenberg
Application Creator Templates com.snc.apps_creator_template Hosts system application creator templates. Active false
Application Design Restrictions com.glide.scope.design System for restricting and capturing tables augmented by an application Active false
Application File com.snc.apps_file Associates configuration records with an application and tracks record metadata. Active false
Application Metadata com.snc.metadata Active false
Application Portfolio Management com.snc.apm Application portfolio management features Inactive true com.snc.sp_workbench_widgets,com.snc.financial_planning_pmo,com.snc.fiscal_calendar, com.snc.treemap
Applications Access Control com.snc.apps_access Implements file-level access for application development. Active false com.snc.apps, com.snc.apps_picker
Applications Picker com.snc.apps_picker Allows users to select the desired application during application development. Active false
Apply Once APIs

(New in Jakarta)

com.glide.system_apply_once APIs for altering the behavior of any 'apply_once' update in a plugin during plugin activation/upgrade Active false
Approvals with e-Signature com.glide.e_signature_approvals Adds a prompt for credentials when an approver attempts to approve a request via the list context menu or Approve UI Action on the Approval form. Inactive false
Architecture Compliance com.snc.architecture_compliance Manages scheduled or on-demand audits of CMDB records, to determine if configuration items (CI) match expected attributes. Inactive true com.snc.certification_core
Assessment com.snc.assessment_core Provides capabilities to use custom questionnaires and scripted queries to evaluate, score, and compare any records in ServiceNow. Active true com.glideapp.workflow, com.glideapp.survey, com.snc.bestpractice.task_survey, com.glide.survey_designer
Assessment Components com.snc.assessment Provides the core components required for legacy surveys. Inactive false com.snc.bestpractice.task_survey, com.glideapp.survey
Assessment Designer Common com.glide.assessment_designer.common Assessment designer common Active false com.glide.ui.ng.dc
Asset Management com.snc.asset_management Lets you manage all your assets, consumables, and software licenses. Active true com.snc.expense_line, com.snc.model, com.snc.organization_management, com.snc.fixed_asset, com.snc.depreciation, com.snc.automation, com.glideapp.home
Assignment Workbench com.snc.assignment_workbench Provides a workbench that customer service managers can use to evaluate agents based on configurable criteria, such as skills and availability, and then assign tasks to the desired agents. Inactive false com.snc.matching_rule
Auto Recovery com.glide.autorecovery Enables Auto Recovery functionality. Active false
Automated Test Framework com.glide.automated_testing_framework Testing framework and tools for creating automated tests Active true com.glide.rollback, com.glide.ui.angular,com.glide.element_mapping, com.glide.vars
Automatic Assignment com.snc.automatic_assignment Allows any application that uses tables that are children of Task [task] to use auto-assignment to automatically find eligible assignees for any task. Inactive false
Basic Export Set Functionality com.glide.system_export_set Active false
Benchmark Client

(New in Jakarta)

com.sn_bm_client Benchmark Insights for Customers Inactive false com.sn_bm_common
Benchmark Common

(New in Jakarta)

com.sn_bm_common Common code for Benchmark Insights Inactive false
Best Practice - Bulk CI Changes com.snc.bestpractice.bulkchange Enables functionality to propose affected CI changes in the change_request record that will automatically be deployed to all related task_ci records. Inactive false
Best Practice - Change Risk Calculator com.snc.bestpractice.change_risk Simple risk and impact calculations for change management Active false
Best Practice - Incident Resolution Workflow com.snc.bestpractice.incident Best practices for incident resolution dictate that, rather than closing the incident, the incident should have a state of Resolved. This state gives the service desk a mechanism to verify that the caller is satisfied with the resolution, and that the customer agrees with closing the incident. Active false
Best Practice - ITIL KPI Reports com.snc.bestpractice.itil_kpi Provides a series of reports that track the Key Performance Indicators (KPI) of incident management and problem management. Active true com.glide.metrics
Best Practice - Task Survey Management com.snc.bestpractice.task_survey Enhanced survey functionality, which includes triggering survey requests based on task conditions and linking survey responses to the task that generated the survey. Allows for detailed survey reporting that uses data from the related task record. The demo data relies on incident and user demo data, but is not installed with this plugin. Active true com.glideapp.survey, com.glide.db_view, com.glide.notification
Business Rule V2 com.glide.business_rule_v2 Enhances business rules to support script-free conditions and behaviors. Active false
Case Assignment Workbench Demo com.snc.case_assignment_workbench_demo Demo data for the intelligent agent recommendation through dynamic matching rules/criteria Inactive false com.snc.customerservice.demo,com.snc.assignment_workbench
Catalog Designer Common com.glide.ui.ng.cc Catalog Designer Common Active false com.glide.ui.ng.dc, com.glideapp.workflow
Central Dispatch com.snc.central_dispatch Allows visually allocating tasks to agents for a logged in dispatcher. Inactive true com.snc.dhtmlx.scheduler
Certification Core com.snc.certification_core Core certification structures such as filters and templates. Certification Core is activated automatically when any of these applications are activated:
  • Desired State Certification (active by default)
  • Architecture Compliance
  • Data Certification
  • IT Governance Risk and Compliance
Active false com.glide.list_v2, com.snc.version
Change Management Best Practice - Jakarta com.snc.best_practice.change.jakarta Provides alignment with proven change management ITIL practices.
Note: This plugin is activated by default for new customers. Customers who upgrade from a previous release must request the plugin, because activating it could break existing customizations.
Active true com.snc.change_management
Change Management - CAB Workbench com.snc.change_management.cab CAB Workbench Active true com.snc.change_management.cab.form_layout,com.snc.app.calendar,com.glide.service-portal,com.snc.app_common.service_portal,com.glide.editor.tinymce
Change Management - Collision Detector com.snc.change.collision Provides the ability to detect whether planned changes conflict with other changes, or have other scheduling issues. Active true com.snc.maintenance_schedules
Change Management - Core com.snc.change_management Core change management plugin which both Change Management State Model and Standard Change Catalog plugins depend on. This plugin will update the 'Type' field on Change Request to have the values 'normal', 'standard' and 'emergency'. The 'Type' value on existing Change Requests will be updated: Routine -> standard (Standard) Comprehensive -> normal (Normal) Emergency -> emergency (Emergency) When creating a Change Request an interceptor will prompt you for the Type of Change you want to create. Active true com.snc.change_request,com.snc.change.collision
Change Management - Mass Update CI com.snc.change_management.mass_update_ci Provides the ability to propose changes of Configuration Items (CI) en masse. Inactive false com.snc.change_management.state_model,com.snc.bestpractice.bulkchange
Change Management - Risk Assessment com.snc.change.risk_assessment End-user risk assessment that is used to determine a risk based on data driven questions. Works in unison with the condition-based change risk calculator. Inactive true com.snc.assessment, com.snc.bestpractice.task_survey, com.glideapp.survey, com.snc.bestpractice.change_risk
Change Management - Standard Change Catalog com.snc.change_management.standard_change_catalog Provides a way to propose, review, approve, and create templates for Standard Changes. Active true com.snc.change_management, com.glideapp.servicecatalog
Change Management - State Model com.snc.change_management.state_model Provides a new state model for Normal, Emergency, and Standard change requests. Activating replaces the current state model and workflows. Active true com.snc.change_management, com.snc.process_flow_formatter
Change Management Overview Homepage com.glideapp.report.itsm.change.overview Change Management Overview Homepage Active false com.glideapp.report
Change Management Workflows com.glideapp.workflow_change_management Adds three new template workflow versions which are designed for use with the Change Management process. Active true com.glideapp.workflow
Change Request com.snc.change_request Change Request Active true com.glideapp.report.itsm.change.overview
Chat com.glideapp.live Chat provides instant messaging, chat conversations, work queue and group chat support. Inactive true com.glide.custom_web_service,com.glideapp.live_common,com.glide.db_audio
Checklist com.glide.ui.checklist Provides a simple way to track the progress of tasks without creating additional records, using checklists that can be added to any form. Active false com.glide.ui.ng, com.glide.rest.service
Client Transaction Timings com.glide.client_transaction The Client Transaction plugin provides support to track client rendering times at the server, lining the values up with the server transaction times. Active false
CMDB Dashboard com.snc.cmdb.dashboard Report CMDB healthiness Active false com.snc.cmdb,com.snc.pa,com.glideapp.canvas
CMDB Group com.snc.cmdb.group Provides Configuration Item grouping capabilities Active false
CMDB Mainframe com.snc.cmdb.mainframe Inactive false com.snc.cmdb
CMDB Radio Category com.snc.cmdb.radio.category Inactive false com.snc.cmdb
CMDB Telecom Category com.snc.cmdb.telecom.category Inactive false com.snc.cmdb
CMDB Test Equipment com.snc.cmdb.test.equipment Inactive false com.snc.cmdb
CMS User Interface - Service Management Core com.snc.service_management.core.cms All Content Management System items (blocks, pages, and menus) used to reference core IT self-service applications are packaged in this plugin. It is also the core foundation for all Service Management applications. Inactive false com.glide.cms, com.glide.cms.extensions, com.glide.db_images
Coaching Loops com.snc.coaching_loops Adds functionality that facilitates the coaching of employees on their work using coaching opportunities that can be conditionally configured. Inactive true com.snc.planned_task, com.glideapp.custom_charts
Collaboration com.glide.collaboration Retired. Replaced by the Connect plugin. Inactive false com.glide.connect
Common ITSM Service Portal Application Components

(New in Jakarta)

com.snc.app_common.service_portal Common Application Components for Service Portal Active false com.glide.service-portal
Company extension com.glide.company Adds currency columns to the Company [core_company] table. Active false com.glide.currency
Configuration Management (CMDB Enterprise Edition) com.snc.cmdb.enterprise Active false com.snc.cmdb
Configuration Management (CMDB) com.snc.cmdb Provides core functionality for the configuration management database, including enterprise hardware and configuration item relationships. Active true com.glide.custom_web_service,com.sn_cmdb_content,com.snc.db.rotation,com.glide.ui.list_v3_components
Configuration Management For Scoped Apps (CMDB) com.snc.cmdb.scoped Enables scoped apps access to Identification Engine APIs. Inactive false com.snc.cmdb.enterprise
Connect com.glide.connect Provides a real-time messaging platform that connects you to your coworkers, bypassing email and static documents. Active false com.glideapp.live_feed, com.glideapp.live_common, com.glide.ui.ng, com.glide.ui.angularui, com.glide.ui.ng.amb, com.glide.notification.push, com.glide.db_audio
Connect Support com.glide.connect.support Builds on the Connect messaging platform and enables support agents to provide real-time assistance to end users, using queues. Inactive true com.glide.connect
Connect Support and Service Portal Integration com.glide.connect.support.service-portal Adds Connect Support components for use in the Service Portal. Inactive true com.glide.service-portal, com.glide.connect.support
Connect Support Manager's Dashboard com.glide.connect.managers_dashboard Provides a homepage and all the configuration records required to analyze Connect Support in reporting. Inactive false com.glideapp.report
Connect Support Routing com.glide.connect.support.routing Plugin to enable processor for Routing Connect Support request to appropriate Chat Queue Inactive false com.snc.matching_rule,com.glide.connect.support
Consumer Service Portal com.glide.service-portal.consumer-portal B2C Consumer Service Portal on Service Portal Inactive false com.glide.service-portal.customer-service-base,com.glide.connect.anonymous_support
Content Management com.glide.cms Allows administrators to create custom, branded, web user interfaces on top of an existing ServiceNow instance. Active false com.glideapp.home, com.glide.text_search, com.glide.db_images
Content Management Extended Types com.glide.cms.types An extension to Content Management that adds iFrames and Flash frames. Active false com.glide.cms.type.flash, com.glide.cms.type.iframe
Context Ranking com.glide.sorting Support for drag-and-drop lists and ranking dialog. Context ranking allows a user to sort a collection of records independently of the attributes of those records. Context Ranking is activated automatically with the SDLC - Scrum Process Pack plugin. Inactive false com.glide.list_v2
Context-Sensitive Help com.glide.context_help Provides a context-sensitive help system, providing links to specific help pages (either on the official ServiceNow product documentation site or any other web site). These help pages can be linked to the list or form view of any table, or to the form view of a specific record in a table. Active false
Contextual Security: Role Management

(Updated in Jakarta)

com.glide.role_management Provides the flexibility and power to protect information by controlling read/write/create/delete authorization. Active false com.glide.db_view, com.glide.ui_page
Contextual Security: Role Management V2

(Updated in Jakarta)

com.glide.role_management.inh_count Prevents duplicate entries in sys_user_has_role for inherited roles, based on the value of the inh_count column. Active false com.glide.role_management
Contextual Security: Role Management V2 REST API

(Updated in Jakarta)

com.glide.role_management.inh_count.rest_api Prevents duplicate entries in sys_user_has_role for inherited roles, based on the value of the inh_count column. Active false com.glide.role_management.inh_count, com.glide.scripted_rest_services
Contract Management com.snc.contract_management Provides the ability to manage all types of contracts. Active true com.snc.asset_management
CORS support for REST API com.glide.rest.cors CORS support for REST API Active false
Cost Management com.snc.cost_management Tracks operating costs for configuration items and task-related activities, allocates the costs to business consumers, and compares actual allocations to planned budgets. Inactive true com.snc.expense_line
Create knowledge from problem com.snc.problem_kb Provides the ability to create knowledge articles from problems. Active false
Cross-scope App Privilege Enforcement com.glide.scope.privilege System for capturing and enforcing cross-scope privileges used by Scoped Apps Active false
CSS Theme support com.glide.ui.themes Provides support for CSS customizations to the user interface. Inactive false com.glide.ui.themes.core
CSS Theme support - UI 14 com.glide.ui.themes.doctype Provides UI15 themes. Active false com.glide.ui.themes.core
CTI Softphone com.snc.cti Enables Twilio integration using Notify and OpenFrame to provide softphone functions and call center capabilities. These include make, receive phone calls, transfer, hold and mute. Applications like Customer Service and Incident Management provide demo workflows for CTI. Please re-activate respective applications where you require CTI demo workflows. Inactive true com.snc.matching_rule, com.sn_openframe, com.snc.notify, com.snc.notify.twilio
Currency support for the service catalog com.glideapp.servicecatalog.currency Enables service catalog to support fully localized currencies for item prices and options. Active false com.glide.currency
Customer Service com.sn_customerservice Enables you to provide service and support for your external customers using several communication channels, such as email, web, and telephone. A case is created to track the issue reported or service requested, and assigned to groups or agents. Customer service agents in your organization work on the cases and resolve issues. Inactive false com.snc.asset_management,com.snc.state_flows,com.glide.connect.support,com.glide.connect.support.routing,com.snc.assignment_workbench,com.snc.cs_base, com.snc.skills_management,com.snc.assessment_core,com.snc.process_flow_formatter,com.snc.task_relations, com.snc.task_activity,com.snc.matching_rule,com.sn_resolutionshaper, com.sn_openframe,com.sn_shn,com.snc.contextual_search.dynamic_filters,com.sn_cs_social
Customer Service CTI Demo Data com.snc.customerservice_cti_demo Customer Service CTI demo data Inactive false com.sn_customerservice, com.snc.cti
Customer Service Management Demo Data com.snc.customerservice.demo Customer Service Management application demo data Inactive false com.sn_customerservice, com.glide.service-portal.consumer-portal, com.glide.service-portal.customer-portal,com.snc.case_assignment_workbench_demo,com.snc.work_management.demo,com.snc.planned_maintenance,com.snc.kb_product_entitlements,com.snc.publications_demo,com.snc.shn_demo, com.snc.csm.order,com.snc.csm_fsm_integration
Customer Service Management for Orders com.snc.csm.order Customer Service Management for Orders Inactive true com.sn_customerservice
Customer Service Portal com.glide.service-portal.customer-portal Customer Self-Service portal on Service Portal Inactive false com.glide.service-portal.customer-service-base
Customer Service Social Integration com.sn_cs_social Customer Service Social integration, currently adds appropriate data schema changes needed for social integration scenarios. Inactive false
Customer Service with Field Service Management

(New in Jakarta)

com.snc.csm_fsm_integration Enables Account, Contact, Partner, Partner Contact, Consumer information from Customer Service to Field Service Management. Inactive false com.snc.work_management,com.sn_customerservice, com.glide.service-portal.customer-portal
Data Archiving com.glide.auxdb Moves data that is no longer necessary for immediate day-to-day access from primary tables into a set of archive tables. Typical candidates include historical ITIL documents such as incidents which were closed last year. The functionality supports archiving of non-ITIL documents as well. Active false com.snc.db.replicate
Data Certification com.snc.certification_v2 Enables field-level certification of data, either scheduled or on-demand. Inactive true com.glide.list_v2, com.snc.certification_core
Data Lookup and Record Matching Support com.glide.data_lookup Allows administrators to define rules that automatically set one or more field values when certain conditions are met. This plugin completely replaces Priority Lookup. Any custom logic defined in the CalculatePriority business rule must be manually translated into the new priority data lookup definition. Active true
Data Lookup and Record Matching Support for Service Catalog com.glide.data_lookup.catalog Allows administrators to perform data lookups for variables on service catalog item screens, on requested items, and on catalog tasks as a user fills out the values contained in variables. Active false com.glideapp.servicecatalog.platform, com.glide.data_lookup
Data Policy 2 com.glide.data_policy2 Defines mandatory or read-only requirements for table fields. Active false
Data Structures com.snc.datastructure Provides element types: DataStructure and DataObject for flyweight data that can be stored internally as JSON and utilized via the DataStructure API. Active false
Database Column Offrow Migration com.glide.db.offrow_migration UI/Script elements to allow for compatible columns to be moved offrow. Inactive false
Database Rotation com.snc.db.rotation Allows large tables to be broken up into smaller, more manageable tables. Active false
Database Rotation with Default Tables com.snc.db.rotation_default_tables Adds database rotation functionality to default tables. Active false com.snc.db.rotation
Database Storage for Audio Files com.glide.db_audio Allows audio files to be uploaded and stored in the database, and referenced in HTML. Active false
Database Storage for Images com.glide.db_images Allows images to be uploaded and stored in the database, and referenced in HTML. Active false
Database Storage for Video Files com.glide.db_video Allows video files to be uploaded and stored in the database, and referenced in HTML. Active false
Database Views com.glide.db_view Allows you to define table joins for reporting purposes. Active false
Database Views for Service Management com.snc.service.db_views Predefined Database Views for Service Management Active false com.glide.db_view, com.snc.service, com.snc.problem, com.snc.incident, com.glide.metrics
DataTables 1.1.0 Components com.glide.ui.ng.datatables DataTables 1.1.0 Components Inactive false
Delegated Dev User Administration com.sn_dd_user_admin Delegated Dev User Administration Active false
Delegated Development com.glide.delegated_development Support for controlled development by users who do not have full administrative rights Active false
Demand Management com.snc.demand_management Aids with capturing the demand and provides tools to screen, assess, and prioritize it. Only upgrade is allowed for this plugin. Activation should be done through Project Portfolio Suite with Financials plugin. Inactive true com.snc.process_flow_formatter,com.snc.assessment_core,com.snc.timeline_visualization,com.snc.bubblechart_workbench
Depreciation com.snc.depreciation Core depreciation capabilities Active false
Designer Common com.glide.ui.ng.dc Provides common components required by designers such as the form designer and the quiz designer. Active false com.glide.ui.tablet.theme, com.glide.ui.ng, com.glide.ui.themes.doctype
Desired State Certification com.snc.certification_desired_state Evaluates records to see if they match a desired state, scheduled or on-demand. Active true com.snc.certification_core
DHTMLX Gantt Library com.snc.dhtmlx.gantt DHTMLX Gantt library Inactive false
DHTMLX Scheduler Library com.snc.dhtmlx.scheduler DHTMLX Scheduler library Active false
Diagnostic Monitoring com.glide.monitor.diagnostics Provides advanced diagnostic monitoring of each node in a ServiceNow instance. Active false
Dictionary overrides com.glide.dictionary_override Allows specific Dictionary values to be overridden for extended table elements. For example, this plugin allows the default value for the Assigned To field in the Incident table to be different than the default value specified for the Assigned To field in the Task table. Active false
Dynamic Scheduling

(New in Jakarta)

com.snc.dynamic_scheduling Dynamic scheduling for Service Management Applications with support for bulk task recommendations and interval based auto assignment Inactive false com.snc.matching_rule,com.snc.service_management.core
E164 Compliant Phone Number com.glide.phone_number Ensures that all necessary information for a phone number is included and properly formatted to successfully route an international call over a territory's public telephone network. Active true
Email - OAUTH support for IMAP and SMTP com.glide.email.oauth Support for XOAUTH and XOAUTH2 email authentication Inactive false com.glide.email_accounts, com.snc.platform.security.oauth
Email Accounts com.glide.email_accounts Enables you to define email accounts and settings in individual records. Active false
Email Automatic User Creation com.glide.email_createuser Sets glide.email.create_userid_from_email=true so that when automatic user creation is enabled, the UserID of newly-created users matches the user's email address. Also widens sys_user.user_name column to 100 bytes to accommodate longer UserIDs based on email addresses. Active false
Email Filters com.glide.email_filter Filters emails into different mailboxes or junk, depending on headers and subject. Ignores any email that contains a VCAL invitation. Inactive false
Email Notification Preview Plugin com.glide.email_notification_preview Allows you to easily preview a ServiceNow email notification without sending the notification. This allows you to preview notifications at design time. Active false
Email Retention com.glide.email_retention Provides retention policy for email. Active false com.glide.mailbox, com.glide.auxdb
Email Service com.glide.email.service Defines javascript and REST API for sending email. Active false com.glide.mailbox
Email Unsubscribe com.glide.email_unsubscribe Adds the ability to include an unsubscribe link in notifications Active false com.glide.email_ordered_processing,com.glide.notification.subscription
Email/SMS Separation com.glide.email_sms_separation Separation of the sending of SMS and email by adding a column to the email table. Prevents SMS messages from slowing down email message sending and vice versa. Activation of this plugin will cause email to stop sending during activation. On systems with large email tables this can take hours, and is not recommended. Active false com.glide.notification
Embedded Help com.glide.embedded_help Provides administrators with a new Embedded Help application to create customized embedded help and develop guided tours. Active false com.glide.ui.hopscotch
Encryption Support com.glide.encryption Allows text fields and attached files to be encrypted. Inactive false
Encryption Support - Single Context Task Encryption Demo com.snc.task_encryption.demo Demo showing how encrypted form fields can be assigned to one encryption context. Adds two encrypted fields to the Task table (Social Security Numbers and Credit Cards), a read-only encryption context field, an Add Secure Info button that unhides these fields, and a Change Encryption button to change the encryption context. After activating, configure the Incident form to add the three fields. Inactive false com.glide.encryption
Engine Based Notifications com.glide.email_engine_notifs Container for engine-based email notifications. Contains a set of default email notifications. Installed only on new z-boots. Active false
Enhanced Web Service Provider - Common com.glide.web_service_provider_v2 Active false com.glide.web_service_provider
ESS Portal (implemented within Content Management) com.glide.cms.extensions ESS portal content management application. Demo data includes the actual ESS portal. Active true com.glide.cms
Event Management Overview Homepage com.glideapp.report.em Event Management Overview Homepage Inactive false com.glideapp.report, com.glideapp.itom.snac
Execution Plan support for the service catalog com.glideapp.servicecatalog.execution_plan Service Catalog execution plans Active true com.glide.execution_plan
Expense Line com.snc.expense_line Core expense line table that enables cost tracking. Integrated with asset management, CMDB, cost management, and contract management. Active false
Extended CMDB com.snc.extended_cmdb Provides specialized configuration items, such as radio hardware, test equipment, and voice system hardware. Inactive false com.snc.cmdb
Facilities Move Management com.snc.facilities_service_automation.move Facilities Move Management. This plugin enables single user move functionality as well as Enterprise Move and move planning functionality. Any floor plan aspects are not installed by default. Install the Facilities Visualization Workbench [com.snc.facilities_service_automation.fvw] plugin to use the floor plan.
Important: When licensed for Field Service Management and HR Service Delivery and a building map does not display in the HR Service Portal, try: Activating this plugin before, activating the Human Resources Scoped App: Lifecycle Events [com.sn_hr_lifecycle_events] plugin.
Inactive true com.snc.service_management.core,com.snc.facilities_service_automation.fvw
Facilities Service Management com.snc.facilities_service_automation Manages facilities requests and enables users to report and track requests by their location. To view requests on a floor plan, the Facilities Visualization Workbench (com.snc.facilities_service_automation.fvw) plugin is required.

Integration files installed when Facilities Visualization Workbench (com.snc.facilities_service_automation.fvw) is also installed.

Activation of this plugin on production instances may require a separate license. Contact ServiceNow for details.
Inactive true com.snc.service_management.core
Facilities Service Management CMS Portal com.snc.facilities_service_automation.cms Lets you launch Facilities Service Automation and other service management applications from a single CMS page. Manages facilities requests and enables users to report and track requests by their location on a floor plan.

Activation of this plugin on production instances may require a separate license. Contact ServiceNow for details.

Inactive true com.snc.facilities_service_automation, com.snc.service_management.core.cms
Facilities Service Management Mobile com.snc.facilities_service_automation_m Manages facilities service management mobile components. Inactive true com.snc.facilities_service_automation, com.snc.service_management_m
Facilities Visualization Workbench com.snc.facilities_service_automation.fvw The Facilities Visualization Workbench provides map interaction built upon geoJSON file map sets.

Integration files installed when Facilities Service Management (com.snc.facilities_service_automation) is also installed.

Activation of this plugin on production instances may require a separate license. Contact ServiceNow for details.

Inactive true
Field Normalization com.snc.field_normalization Provides support for cleaning up messy data through normalization and transformation. Inactive true com.glide.vars, com.glide.system_update_set
Field Service - Questionnaire

(New in Jakarta)

com.snc.wm_questionnaire Create Questionnaires for Work Orders or Work Orders Tasks. Inactive false
Field Service - Signature Pad com.snc.wo_signature_pad Create PDFs for closed work orders that include the name and signature of the customer and a summary of the completed work. Inactive false com.snc.pdf_generator, com.snc.signaturepad
Field Service Management com.snc.work_management Provides support for scheduling and managing on-location work tasks. Inactive false com.snc.service_management.core,com.sn_shn, com.snc.assignment_workbench,com.snc.central_dispatch,com.snc.wo_signature_pad,com.snc.wm_questionnaire,com.snc.dynamic_scheduling
Field Service Management CMS Portal com.snc.work_management.cms Lets you launch Field Service Automation and other service management applications from a single CMS page. Inactive false com.snc.work_management, com.snc.service_management.core.cms
Field Service Management Demo Data com.snc.work_management.demo Demonstration Data for Field Service Management covering the medical and telecommunication domains. NOTE: Installing this plugin adds new Configuration Item tables and relationships to the database. Inactive true com.snc.work_management,com.snc.wo_signature_pad
Field Service Management Geolocation Demo Data com.snc.work_management_geolocation.demo Enables geolocation capabilities for the Field Service Management application. Inactive true com.snc.work_management.demo
Field Service Management Mobile com.snc.work_management_m Menu in the new mobile UI for Field Service. This plugin automatically installs or upgrades the Field Service and Mobile UI plugins. Inactive true com.snc.service_management_m, com.snc.work_management
Field Service with Project Management com.snc.wm_ppm Enables Field Service Management integration with the Project Management application. This plugin activates the Project Management plugin, which may require additional licenses. Inactive true com.snc.work_management,com.snc.financial_planning_pmo
Field Service with Project Management Demo com.snc.wm_ppm_demo Demonstration data for the Field Service Management integration with the Project Management application. Inactive false com.snc.wm_ppm,com.snc.work_management.demo,com.snc.customerservice.demo
Finance Service Management com.snc.finance_service_automation Manages finance requests and enables users to report and track those requests. Activation of this plugin on production instances may require a separate license. Contact ServiceNow for details. Inactive true com.snc.service_management.core
Finance Service Management CMS Portal com.snc.finance_service_automation.cms Lets you launch Finance Service Automation and other service management applications from a single CMS page. Activation of this plugin on production instances may require a separate license. Contact ServiceNow for details. Inactive true com.snc.finance_service_automation, com.snc.service_management.core.cms
Finance Service Management Mobile com.snc.finance_service_automation_m Manages Finance Service Management mobile components. Inactive true com.snc.finance_service_automation, com.snc.service_management_m
Financial Management com.snc.financial_management Enables financial analysts to assemble spending data, build cost models, and generate reports to show how funds are being used. Activation of this plugin on production instances may have licensing implications. Contact your ServiceNow account team for details. Inactive true com.snc.fiscal_calendar,com.snc.project_portfolio_suite,com.snc.common_workbench, com.glide.ui.ng,com.glide.ui.expanding_iframe
Financial Management for CSM

(New in Jakarta)

com.snc.financial_management_for_csm Plugins for Customer Service Management and Field Service Management provide integration with the Financial Management application. These plugins add cost allocations for the CSM and FMS applications as well as dashboards and reports. Financial administrators can use these cost allocations on the Financial Management workbench to allocate, track, and report on expenses. Inactive true com.snc.financial_management,com.sn_customerservice
Fiscal Calendar com.snc.fiscal_calendar Provides support for creating and managing fiscal calendars. Inactive false com.glide.dynamic_operands.datetime
Fixed Asset com.snc.fixed_asset Core fixed asset tracking Active false
Form Designer com.glide.ui.ng.fd Form Designer Active false com.glide.ui.ng.dc, com.glide.ui.tablet.theme, com.glide.ui.ng, com.glide.ui.themes.doctype
Form Personalization com.glide.ui.personalize_form Enables users to personalize the layout for any form view. Active false com.glide.ui.doctype
Fullcalendar Library com.snc.fullcalendar Fullcalendar library v2.5.0 Inactive false
Geolocation com.snc.geolocation Uses Google Maps to track users, plan efficient routes between locations, and assist in finding accurate travel times. The system locates users from latitude and longitude information provided by their mobile devices. Inactive false
Glide Metadata com.glide.metadata Core metadata support Active false
Glide Metadata Delete com.glide.metadata_delete Core metadata delete support Active false com.snc.metadata, com.snc.metadata_tree
Google Maps Plugin com.glideapp.google_maps Allows the display of Google Maps within the product as map pages. Active false com.glide.ui.ng, com.glide.rest.service
GRC: Audit Management com.sn_audit The GRC: Audit Management application provides a centralized process for Internal Audit teams to automate the complete audit life cycle. Project driven audits allow auditors to quickly scope engagements, conduct fieldwork, collect control evidence, and track audit observations. Inactive true com.sn_grc, com.glide.ui.ng,com.snc.common_workbench
GRC: Compliance UCF com.sn_comp_ucf The GRC: Compliance UCF plugin is an add-on that provides GRC: Policy and Compliance Management with the capability to download regulatory content and common controls from the Unified Compliance Framework (UCF). Inactive false com.sn_compliance
GRC: Performance Analytics Premium Integration com.sn_grc_pa GRC: Performance Analytics Premium Integration enables risk and compliance managers to continuously monitor key risk and control indicators using the advanced reporting capabilities provided by Performance Analytics Premium. Inactive false com.sn_grc
GRC: Policy and Compliance Management com.sn_compliance The GRC: Policy and Compliance Management application provides a centralized process for creating and managing policies, standards, and internal control procedures that are cross-mapped to external regulations and best practices. The application provides structured workflows for the identification, assessment, and continuous monitoring of control activities. Inactive true com.sn_grc, com.snc.comp_attest
GRC: Risk Management com.sn_risk The GRC: Risk Management application provides a centralized process to identify, assess, respond to, and continuously monitor Enterprise and IT risks that may negatively impact business operations. The application also provides structured workflows for the management of risk assessments, risk indicators, and risk issues. Inactive true com.sn_grc, com.snc.risk_asmt
GRC: Workbench com.sn_grc_workbench GRC: Workbench Inactive false com.sn_grc
Guided Setup for Performance Analytics com.snc.pa.guided_setup Provides customers with visual guidance to configure Performance Analytics. Requires UI16. Active false com.snc.guided_setup,com.snc.pa,com.glideapp.dashboards
Guided Setup Framework com.snc.guided_setup Provides customers with visual guidance to configure ServiceNow applications. Active false com.glideapp.ui_components,com.glide.scripted_rest_services,com.glide.embedded_help,com.glide.scoped_analytics_framework
Guided Tour Designer com.glide.sn_tourbuilder Provides administrators with modules in the Embedded Help application to develop guided tours. Active false com.glide.embedded_help
High Security Settings com.glide.high_security Enables a high-security environment. Active false com.glide.role_management
History Sets com.glide.history_set Maintains sys_history_set and sys_history_line tables to view a record's audit, email, and relationship data in a table format. Active false
Homepage Splash Page com.glideapp.home.splash_page Provides a splash page for homepages. Upon logging in, instead of going to home.do, users go to a splash page that gives them the ability to cancel the home page transaction. This is useful when homepages take a long time to load. Active false com.glideapp.home
Hopscotch com.glide.ui.hopscotch Hopscotch is a framework to make it easy for developers to add product tours to their pages. Hopscotch accepts a tour JSON object as input and provides an API for the developer to control rendering the tour display and managing the tour progress. To learn more about Hopscotch and the API, check out http://linkedin.github.io/hopscotch. Active false
HTML Sanitizer com.glide.htmlsanitizer Automatically cleans up HTML markup in all HTML fields to remove unwanted code to protect against security concerns such as cross-site scripting attacks. Active false
Human Resources Scoped App: Core com.sn_hr_core Provides case and change management for HR.

Ensure that you do not have the Human Resources Application: Core plugin activated. Duplication of functionality is possible.

Activation of this plugin on production instances requires a separate license. Contact ServiceNow for details.
Inactive true com.glide.country, com.glide.db_images,com.snc.appview,com.snc.document_management,com.snc.knowledge3, com.snc.pdf_generator,com.snc.sc_catalog_manager,com.snc.signaturepad,com.snc.skills_management,com.snc.task_activity, com.snc.matching_rule,com.snc.hr.scoped_security
Human Resources Scoped App: Data Migration

(New in Jakarta)

com.sn_hr_migration
HR Migration moves data and roles from the global version of HR to the scoped version. Data migration includes:
  • Tables
  • Columns
  • Choice Lists
  • Roles
Note: Activating this plugin requires the global version of HRSM be installed.
Inactive false com.sn.hr.core
Human Resources Scoped App: Lifecycle Events

(New in Jakarta)

com.sn_hr_lifecycle_events Activates the Lifecycle Event module for HR. Combined with other licensed applications, provides a full-service, onboarding experience for new hires and employees managing the process.
Important: To use the Floor Plan Viewer in the HR Service Portal, activate the Facilities Move Management [com.snc.facilities_service_automation.move] plugin before activating this plugin.
Inactive true com.snc.hr.core, com.sn_hr_service_portal
Human Resources Scoped App: Security com.sn.hr.scoped_security Activation of this plugin on production instances requires a separate license. Contact ServiceNow for details.

Human Resources Scoped App: Core plugin requires this plugin.

Inactive false com.glide.service-portal
Human Resources Scoped App: Service Portal com.sn.hr.service_portal HR Service Portal. Installs catalog items. Inactive true com.sn_hr_core, com.glide.connect.support
Human Resources Scoped App: Workday Integration com.sn.hr_wday Provides automatic updates of HR application tables from a linked Workday instance. Activation of this plugin on production instances requires a separate license. Contact ServiceNow for details. Inactive true com.sn_hr_core
I18N: Brazilian Portuguese Translations com.snc.i18n.brazilian_portuguese An Internationalization plugin for language internationalization. Provides Brazilian Portuguese. Inactive false com.glide.i18n
I18N: Czech Translations com.snc.i18n.czech An Internationalization plugin for language internationalization. Provides Czech. Inactive false com.glide.i18n
I18N: Dutch Translations com.snc.i18n.dutch An Internationalization plugin for language internationalization. Provides Dutch. Inactive false com.glide.i18n
I18N: Finnish Translations com.snc.i18n.finnish An Internationalization plugin for language internationalization. Provides Finnish. Inactive false com.glide.i18n
I18N: French - Canada Translations com.snc.i18n.french-canada An Internationalization plugin for language internationalization. Provides French - Canadian. Inactive false com.glide.i18n
I18N: French Translations com.snc.i18n.french An Internationalization plugin for language internationalization. Provides French. Inactive false com.glide.i18n
I18N: German Translations com.snc.i18n.german An Internationalization plugin for language internationalization. Provides German. Inactive false com.glide.i18n
I18N: Hebrew Translations com.snc.i18n.hebrew An Internationalization plugin for language internationalization. Provides Hebrew. Inactive false com.glide.i18n
I18N: Hungarian Translations com.snc.i18n.hungarian An Internationalization plugin for language internationalization. Provides Hungarian. Inactive false com.glide.i18n
I18N: Internationalization com.glide.i18n An Internationalization plugin for language internationalization. Provides the elements necessary for translating an instance without any translation preloaded. Inactive false com.glide.system_import_set, com.glideapp.knowledge.i18n2
I18N: Internationalization Translation helper com.glide.i18n.translation_helper Modules and import set maps to merge all languages into one table for translation maintenance. Inactive false com.glide.i18n
I18N: Italian Translations com.snc.i18n.italian An Internationalization plugin for language internationalization. Provides Italian. Inactive false com.glide.i18n
I18N: Japanese Translations com.snc.i18n.japanese An Internationalization plugin for language internationalization. Provides Japanese. Inactive false com.glide.i18n
I18N: Knowledge Management Internationalization Plugin v2 com.glideapp.knowledge.i18n2 Enables translation of knowledge articles, and some UI enhancements to the knowledge base. Inactive false com.glideapp.knowledge3, com.glide.i18n
I18N: Korean Translations com.snc.i18n.korean Korean Translations Inactive false com.glide.i18n
I18N: Polish Translations com.snc.i18n.polish An Internationalization plugin for language internationalization. Provides Polish. Inactive false com.glide.i18n
I18N: Portuguese Translations com.snc.i18n.portuguese An Internationalization plugin for language internationalization. Provides Portuguese. Inactive false com.glide.i18n
I18N: Russian Translations com.snc.i18n.russian An Internationalization plugin for language internationalization. Provides Russian. Inactive false com.glide.i18n
I18N: Simplified Chinese Translations com.snc.i18n.chinese An Internationalization plugin for language internationalization. Provides Simplified Chinese. Inactive false com.glide.i18n
I18N: Spanish Translations com.snc.i18n.spanish An Internationalization plugin for language internationalization. Provides Spanish. Inactive false com.glide.i18n
I18N: Thai Translations com.snc.i18n.thai An Internationalization plugin for language internationalization. Provides Thai. Inactive false com.glide.i18n
I18N: Traditional Chinese Translations com.snc.i18n.traditional_chinese An Internationalization plugin for language internationalization. Provides Traditional Chinese. Inactive false com.glide.i18n
I18N: Turkish Translations com.snc.i18n.turkish An Internationalization plugin for language internationalization. Provides Turkish. Inactive false com.glide.i18n
Incident com.snc.incident Incident Base Plugin Active true com.snc.service, com.snc.incident_notification,com.glideapp.report.itsm.incident.overview
Incident Alert Management com.snc.iam Allows crisis managers to manage communications for major issues, to bring together all involved users and help resolve these issues quickly. Inactive true com.snc.contact_management,com.glideapp.live_feed_document,com.glide.phone_number
Incident Management Best Practice ­- Jakarta com.snc.best_practice.incident.jakarta Provides alignment with proven incident management ITIL practices.
Note: This plugin is activated by default for new customers. Customers who upgrade from a previous release must request the plugin, because activating it could break existing customizations.
Active true com.snc.incident
Incident Assignment Workbench Demo com.snc.incident_assignment_workbench_demo Intelligent agent recommendation through dynamic matching rules/criteria Inactive false com.snc.assignment_workbench
Incident Management Notification com.snc.incident_notification Incident Management Notification Plugin Active false
Incident Overview Homepage com.glideapp.report.itsm.incident.overview Incident Overview Homepage Active false com.glideapp.report
Incident Resolution Fields com.snc.incident_resolution_fields Adds Resolved and Resolved by fields to the Incident table, similar to Closed and Closed by, populated with a business rule when an incident is resolved or closed. Active false
Index Suggestion

(New in Jakarta)

com.glide.index_suggestion Suggest database indexes for slow queries. Active false Stats Tools, Column Statistics
Insert Multiple Web Service com.glide.web_service_insert_multiple Enables multiple inserts for the Direct SOAP API. Inactive false
Integration - Common Components com.snc.integration.common Provides common scripts for integrations. Inactive false com.glide.system_import_set, com.glide.web_service_provider, com.glide.system_property_categories
Integration - JDBC com.snc.integration.jdbc Provides integration through JDBC. Inactive false com.glide.web_service_application, com.glideapp.agent, com.snc.integration.common
Integration - Microsoft SCCM (Deprecated) com.snc.integration.sccm Legacy version 3.0 integration with Microsoft SCCM. Replaced by Integration - Microsoft SCCM 2007. Inactive false com.snc.integration.jdbc
Integration - Microsoft SCCM 2007 com.snc.integration.sccm2007 Provides integration with Microsoft SCCM 2007. Inactive false com.snc.integration.jdbc,com.snc.ci.identification
Integration - Microsoft SCCM 2012 (Deprecated) com.snc.integration.sccm2012 Legacy integration with Microsoft SCCM 2012. Replaced by Integration - Microsoft SCCM 2012 v2. Inactive false com.snc.integration.jdbc
Integration - Microsoft SCCM 2012 v2 com.snc.integration.sccm2012v2 Provides integration with Microsoft SCCM 2012. Inactive false com.snc.integration.jdbc,com.snc.ci.identification
Integration - Microsoft SMS / SCCM 2.0 (Deprecated) com.snc.integration.sms2 Legacy version 2.0 integration with Microsoft SMS/SCCM. Replaced by Integration - Microsoft SCCM 2007. Inactive false com.snc.integration.jdbc
Integration - Multifactor Authentication com.snc.integration.multifactor.authentication Activate this plugin to set up Multifactor authentication on the instance. Inactive false
Integration - Multiple Provider Single Sign-On Enhanced UI com.snc.integration.sso.multi.ui Inactive false com.glide.ui.ng.guided_flow,com.snc.integration.sso.multi.installer
Integration - Multiple Provider Single Sign-On Installer com.snc.integration.sso.multi.installer Use this plugin instead of the Integration - Multiple Provider Single Sign-On plugin to activate the Multiple Provider Single Sign-On feature. The multiple provider single sign-on plugin enables organizations to authenticate against multiple IDPs (Identity providers) using SAML. It also supports authentication using multiple digest configurations. Inactive false
Integration - OpenID SSO com.snc.integration.sso.openid Enables single sign-on by exchanging URL parameters with an external OpenID Provider (OP). Inactive false com.snc.integration.common
Integration - Tivoli Enterprise Console (TEC) 2.0 com.snc.integration.tivoli_tec Provides version 2.0 integration with Tivoli Enterprise Console (TEC). Inactive false com.snc.integration.common, com.glide.web_service_application, com.glideapp.agent
Integration - Verizon eBonding com.snc.integration.verizon_ebonding Provides integration with Verizon eBonding. Inactive false com.snc.integration.common,com.glide.custom_web_service,com.glide.static_wsdl,com.glide.custom_web_service,com.glideapp.ecc_retry_policy
IP Range Based Authentication com.snc.ipauthenticator Controls access to an instance based on IP address. Active false
IT Data Mart com.snc.it_data_mart Stores the information that the IT Finance application uses to allocate expenses to specific accounts and segments in the general ledger. Inactive true
Item Designer support for the service catalog com.glideapp.servicecatalog.item_designer Service Catalog item designer Active true com.glideapp.servicecatalog
ITOM Guided Setup com.snc.guided_setup_metadata.itom ITOM Guided Setup Metadata Active false com.snc.guided_setup
ITSM and PA Demo Data com.snc.itsm_pa.demo Demo data for Incident, Problem, Change, Task SLAs, Business Services, Service Offering, Service Commitments, and Performance Analytics Inactive true com.snc.incident, com.snc.problem, com.snc.change_request, com.snc.sla, com.snc.cmdb, com.snc.service_portfolio, com.snc.service_portfolio.sla
ITSM Guided Setup com.snc.guided_setup_metadata.itsm This is for internal ServiceNow usage only. Contains metadata for 'ITSM Guided Setup'. Active false com.snc.guided_setup
JSDebugger com.glide.glide-js-debugger ServiceNow server-side scripts debugger Active false com.glide.glide-js-debugger-api
JSON Service request/response model com.snc.application.json_service Core components and helpers for a JSON request/response model. Includes JSON and XML transports for NG and GlideAjax support. An extension of the processor framework. Active false
Keylines Business Service Maps com.snc.keylines_bsm_map An interactive and graphical interface to visualize Configuration Items (CIs) and their relationships. Provides filtering capabilities to manage data being displayed, allowing for configuration by the user to view in context to their role. Additional capabilities provide for the displaying of related tasks such as Incidents, Problems, Changes and Certification Tasks. Active false com.glide.diagrammer, com.snc.keylines,com.glideapp.bsm_map2
Keylines Core com.snc.keylines Contains the Keylines Javascript library for drawing diagrams. Active false
Knowledge Advanced

(New in Jakarta)

com.snc.knowledge_advanced This plugin adds advanced features to knowledge management. Please use Knowledge Advanced Installer plugin to activate. Inactive false com.snc.knowledge3
Knowledge Advanced Installer

(New in Jakarta)

com.snc.knowledge_advanced.installer Use this plugin to install the Knowledge Advanced plugin. When you activate/upgrade this plugin, it will do validations on knowledge articles and knowledge bases to make sure that the Knowledge Advanced plugin can be successfully installed. If validation fails, look at the errors in the Plugin Activation Logs and follow instructions given to fix them. Once all the issues are fixed, please re-run this plugin to install Knowledge Advanced. Inactive false
Knowledge Document com.snc.knowledge_document Adds knowledge-based functionalities to the Managed Documents plugin. You can create a knowledge article from a document, or update a knowledge document to a newer revision. Inactive false com.snc.document_management
Knowledge Management V3 com.snc.knowledge3 Active true com.glide.ui.angular, com.glide.ui.ng,com.glideapp.knowledge2,com.glideapp.user_criteria,com.snc.contextual_search,com.snc.db.rotation,com.glideapp.live_feed_v2,com.glideapp.report.knowledge.overview
Knowledge Management Wiki Support com.glideapp.knowledge2.wiki Active false com.glide.wiki, com.glideapp.knowledge2
Knowledge Overview Homepage com.glideapp.report.knowledge.overview Knowledge Overview Homepage Active false com.glideapp.report
Knowledge Product Entitlements com.snc.kb_product_entitlements Knowledge Product entitlements, enables Customer Service admins to restrict access to customers based on products they are entitled to. Inactive false com.sn_customerservice
Knowledge15 Demo com.glide.k15_demo Knowledge15 Demo Data Inactive true com.glide.service-portal-hr,com.glide.service_creator,com.glide.k15_demo.ideation_app
LDAP Support Enhanced UI com.glide.ldap.ui Inactive false com.glide.ui.ng.guided_flow, com.glide.ldap
Legacy Notify com.snc.notifynow Notify enables bi-directional notifications over SMS, Voice, and Conference Bridges. Tightly integrated with the workflow engine and business rules, it delivers a highly configurable and trusted way to deliver messages across a range of channels. Requires a separate contract with Twilio for SMS and Voice capabilities. Inactive false com.glide.notification, com.glide.phone_number
Legal Service Management com.snc.legal_service_automation Manages legal matters and enables users to report and track matters. Activation of this plugin on production instances may require a separate license. Contact ServiceNow for details. Inactive true com.snc.service_management.core
Legal Service Management CMS Portal com.snc.legal_service_automation.cms Lets you launch Legal Service Automation and other service management applications from a single CMS page. Activation of this plugin on production instances may require a separate license. Contact ServiceNow for details. Inactive false com.snc.legal_service_automation, com.snc.service_management.core.cms
Legal Service Management Mobile com.snc.legal_service_automation_m Manages Legal Service Management mobile components. Inactive true com.snc.legal_service_automation, com.snc.service_management_m
List v2 com.glide.list_v2 Updates to the display of lists that include a cleanup UI, hierarchical lists, and related lists embedded in forms. Active false com.glide.tiny_url, com.glide.ui_list_edit_with_form, com.glide.db_context_menu
List v3 com.glide.ui.list_v3 Provides several enhancements to UI16 lists, including real-time updates, split mode, a redesigned filter interface, and enhanced list grouping capabilities. Inactive false com.glide.ui.list_v3_components
List v3 Components com.glide.ui.list_v3_components Provides components required for List v3, including REST endpoints and Angular components. Active false com.glide.ui.list_api, com.glide.ui.ng,com.glide.ui.ng.amb,com.glide.ui.ng.form_elements,com.glide.ui.ng.filter,com.glideapp.report.charting_v2
Live Feed com.glideapp.live_feed_v2 Provides an updated application to post and share content in a ServiceNow instance. Active true com.glideapp.live_feed, com.glideapp.ui_components
Live Feed com.glideapp.live_feed Provides a place to post and share content in a ServiceNow instance. Active true com.glide.custom_web_service, com.glideapp.live_common, com.glide.notification
Live Feed Document - follow tasks (Incident, Change, etc.) com.glideapp.live_feed_document Enables you to manage your task conversations and comments from My Feed or a document group. Active false com.glideapp.live_feed
Magellan Navigator com.glide.ui.magellan_navigator Provides a redesigned application navigator for UI16. Combines standard navigation capabilities, customizable favorites, and recently accessed items in a single responsive control. Active false com.glide.ui.magellan_navigator_api, com.glide.ui.doctype, com.glide.ui.ng
Maintenance Schedules com.snc.maintenance_schedules Links configuration items to maintenance schedules. The maintenance schedules are checked against the planned dates for changes, and those that appear outside the maintenance schedule are so marked. Active false com.glide.schedules, com.snc.cmdb
Managed documents com.snc.document_management Lightweight, ITIL-based solution for managing electronic documents within your ServiceNow instance. To enable the ability to publish to the knowledge base, activate the Knowledge Document plugin. Inactive true
Marketing Service Management com.snc.marketing_service_automation Manages marketing requests and enables users to report and track those requests. Activation of this plugin on production instances may require a separate license. Contact ServiceNow for details. Inactive true com.snc.service_management.core
Marketing Service Management CMS Portal com.snc.marketing_service_automation.cms Lets you launch Marketing Service Automation and other service management applications from a single CMS page. Activation of this plugin on production instances may require a separate license. Contact ServiceNow for details. Inactive false com.snc.marketing_service_automation, com.snc.service_management.core.cms
Marketing Service Management Mobile com.snc.marketing_service_automation_m Manages Marketing Service Management mobile components. Inactive true com.snc.marketing_service_automation, com.snc.service_management_m
Merge Tool com.glide.ui.mergetool User interface for performing merges between two payloads Active false com.glide.ui.angular, com.glide.snc_code_editor
Metadata Source Control com.glide.source_control Source control integration applies and commits changes in an external repository. Active false com.glide.system_update_set
Metadata Tree com.snc.metadata_tree Hierarchical representation of metadata Active false com.snc.apps_file
Metric Definition com.glide.metrics Provides an easy, declarative way to define metrics and allows the definitions to be tracked and stored by the system. Active true com.glide.schedules
MID Server com.glideapp.agent The Management, Instrumentation, and Discovery (MID) Server is a Java application that runs as a Windows service or UNIX daemon. The MID Server facilitates communication and movement of data between the ServiceNow platform and external applications, data sources, and services. Active false com.glide.custom_web_service
Mobile Device ITIL and Service Management com.snc.itil_mobile Applications and modules for ITIL and Service Management Active false com.glide.labels, com.glide.mobile
Mobile UI com.glide.ui.m User interface for mobile devices running iOS 6+ or Android 4+ with the Chrome browser. Provides nearly full-product functionality. Adds a System Mobile UI application to the application navigator in the standard UI for configuring the mobile UI. Active true com.glide.wiki, com.glide.labels,com.glide.db_images, com.glide.ui.font_icons,com.glide.ui.ng, com.glide.ui.zepto,com.glide.ui.tablet.theme,com.glide.ui.recent_selections,com.glide.ui.table_titles,com.snc.platform.security.oauth,com.glide.ui.magellan_navigator_api,com.glide.ui.list_api,com.glide.notification.push
Model Management com.snc.model Enables you to manage and maintain model categories, models, suites, and bundled models. Active true
My Assets com.snc.asset_myassets Provides users with self-service access to their own assets, contracts, and requests. Active false com.snc.asset_management
Next-Gen BSM com.snc.ng_bsm Next Generation BSM (NG-BSM) built on D3 and Angular. Provides an enhanced, modern interactive graphical interface to visualize Configuration Items (CIs) and their relationships. Provides filtering capabilities to manage data being displayed and displays related information for CIs such as Events, Incidents, Problems, and Changes. Active false com.snc.keylines_bsm_map, com.glide.ui.heisenberg
NG Common for the Guided Flow experience com.glide.ui.ng.guided_flow Common Angular Components for the Guided Flow experience Inactive false com.glide.ui.tablet.theme, com.glide.ui.ng,com.glide.ui.themes.doctype
NG shared components com.glide.ui.ng Provides libraries and services common to plugins using Angular. Active false com.glide.ui.angular, com.glide.ui.angularui, com.glide.ui.ng.amb
Normalization Data Services Client com.glide.data_services_canonicalization.client Helps maintain consistency by ensuring that records for a given company refer to that company by the same name. Inactive false com.snc.cmdb
Normalization Data Services Configuration com.glide.data_services_canonicalization.config Normalization Data Services Configuration Active false com.snc.guided_setup
Notification Preference User Interface

(New in Jakarta)

com.glide.notification.preference.ui Defines the user interface for the Notifications tab in the system settings menu Active false NG shared components, com.glide.notification.subscription, Notification System Push Addon, com.glide.notification.preference.service
Notification System Push Addon com.glide.notification.push Adds support for push notifications to the notification system. Active false com.glide.notification, com.glide.push
Notify com.snc.notify Notify provides powerful platform features for workflow-driven voice calls, conference calls, and SMS messages making it possible to create flexible Interactive Voice Response (IVR) systems to do virtually anything. Requires the Twilio Driver and a separate contract with Twilio for SMS and Voice capabilities. Inactive true com.glide.phone_number, com.snc.notify.twilio
Notify - Twilio Driver com.snc.notify.twilio Notify support for Twilio. Requires a separate contract with Twilio for SMS/Voice capabilities. Inactive false com.glide.phone_number
OAuth 2.0 com.snc.platform.security.oauth The implementation of OAuth 2.0 to support token granting and authentication. Active false com.glide.certificates, com.snc.platform.security.oauth.legacy
OAuth 2.0 legacy (Do not activate. Use 'OAuth 2.0') com.snc.platform.security.oauth.legacy Legacy implementation of OAuth 2.0. Install com.snc.platform.security.oauth instead. Active false
ODBC Commons com.glide.odbc.commons ODBC Commons Active false
On-Call Scheduling com.snc.on_call_rotation Provides the ability to create on-call schedules and escalation trees. When an incident is created, dynamically route the escalation to an on-call resource. On Call allows you to configure and build different on-call schedules per process and assignment group. When utilizing the Notify plugin, resources can use SMS and Voice escalations to interact with the escalation to acknowledge incidents, and so on. Inactive true com.glide.schedules, com.glide.notification,com.glide.ui.ng, com.snc.app.calendar,com.snc.fullcalendar
Openframe com.sn_openframe An interface to integrate external communication systems with ServiceNow. This plugin brings a UI frame that is accessible and available anywhere within ServiceNow screens. Inactive false com.glide.ui.ng
Ordered Email Processing com.glide.email_ordered_processing Allows inbound email actions to be ordered, and programmatically stop processing. Active false
Organization Management com.snc.organization_management Active false
Outbound Email Notifications com.glide.email_outbound Enables outbound email notifications. Active false
Outbound HTTP Log com.glide.outbound_http_log Outbound HTTP request log Active false
Overview Pages com.glide.ui.overview_help Framework for Overview pages Active false com.glide.ui.angular
Packages Call Removal Tool com.glide.script.packages_call_removal Scans scripts for Packages calls to ServiceNow Java classes, proposes changes to replace them with alternate scriptable names, and facilitates the script changes. Packages calls to ServiceNow Java classes will eventually be disallowed in a future ServiceNow release, and this utility helps prepare an instance for that. Inactive false
Password Reset com.glideapp.password_reset Provides the ability to create self-service and service desk password reset processes for a ServiceNow instance. Active true com.snc.process_flow_formatter, com.glide.notification, com.glide.usageanalytics
Password Reset Windows App

(New in Jakarta)

com.glideapp.password_reset_desktop Password Reset Windows integration Inactive false
PDF Generator com.snc.pdf_generator Provides a tool to generate PDF documents.

The Human Resources application uses this with various documents.

Inactive false com.snc.signaturepad
Performance Analytics com.snc.pa Enables users to define and track key performance indicators (KPIs) and visualize these in scorecards. Users can compare multiple time series, do advanced trend analysis, and compare their performance with preset targets. Active false com.glide.ui.angular, com.glideapp.report, com.glideapp.home.publishers, com.snc.core.automation, com.glide.usageanalytics
Performance Analytics - Configuration Generator com.snc.pa.configurationgenerator Provides a configuration generator for creating a set of Performance Analytics indicators, breakdowns, dashboards, and widgets based on the task-derived table. Inactive false com.snc.pa
Performance Analytics - Content Pack - Application Portfolio Management com.snc.pa.apm Application Portfolio Management dashboards developed using Performance Analytics premium Inactive true com.snc.apm, com.snc.pa, com.snc.pa.incident,com.snc.pa.change, com.snc.pa.problem,com.snc.pa.ppm, com.snc.pa.fm
Performance Analytics - Content Pack - Change Management com.snc.pa.change Performance Analytics content pack for Change Management out-of-the-box KPIs. Activation of this plugin on production instances may require a separate Performance Analytics license. Contact ServiceNow for details. Inactive false com.snc.pa, com.glideapp.report.itsm.change.overview
Performance Analytics - Content Pack - Cloud Management com.snc.pa.cmp Performance Analytics content pack Cloud Management out-of-the-box KPIs. Activation of this plugin on production instances may require a separate Performance Analytics license. Contact ServiceNow for details. Inactive false com.snc.pa,com.snc.runbook_automation.virtualization
Performance Analytics - Content Pack - Configuration Management (CMDB) com.snc.pa.cmdb Performance Analytics content pack Configuration Management (CMDB) out-of-the-box KPIs. Activation of this plugin on production instances may require a separate Performance Analytics license. Contact ServiceNow for details. Inactive false com.snc.pa, com.snc.cmdb, com.snc.pa.change
Performance Analytics - Content Pack - Customer Service com.sn_customerservice_pa Provides Performance Analytics content for Customer Service. Activation of this plugin on production instances may require a separate license. Contact ServiceNow for details. Inactive true com.sn_customerservice
Performance Analytics - Content Pack - Customer Service (New) com.snc.pa.customer_service Performance Analytics content pack Customer Service out-of-the-box KPIs. Activation of this plugin on production instances may require a separate Performance Analytics license. Contact ServiceNow for details. Inactive false com.snc.pa,com.glideapp.report.customer_service,com.sn_customerservice,com.sn_customerservice_pa
Performance Analytics - Content Pack - Discovery com.snc.pa.discovery Performance Analytics content pack for Discovery out-of-the-box KPIs. Activation of this plugin on production instances may require a separate Performance Analytics license. Contact ServiceNow for details. Inactive false com.snc.pa, com.snc.pa.cmdb,com.snc.discovery
Performance Analytics - Content Pack - Event Management com.snc.pa.em Performance Analytics content pack for Event Management core out-of-the-box KPIs. Activation of this plugin on production instances may require a separate Performance Analytics license. Contact ServiceNow for details. Inactive false com.snc.pa,com.glideapp.itom.snac,com.glideapp.report.em
Performance Analytics - Content Pack - Field Service Management com.snc.work_management_pa Provides Performance Analytics content for Field Service Management. Activation of this plugin on production instances may require a separate license. Contact ServiceNow for details. Inactive true com.snc.pa, com.snc.work_management
Performance Analytics - Content Pack - Financial Management com.snc.pa.fm Performance Analytics content pack Financial Management out-of-the-box KPIs. Activation of this plugin on production instances may require a separate Performance Analytics license. Contact ServiceNow for details. Inactive false com.snc.financial_management, com.snc.pa
Performance Analytics - Content Pack - Human Resources Scoped App

(New in Jakarta)

com.sn_hr_pa Provides Performance Analytics reports for Scoped HR. Activation of this plugin on production requires a PA Premium license. Contact ServiceNow for details. Inactive true com.sn_hr_core
Performance Analytics - Content Pack - Incident SLA Management com.snc.pa.sla Performance Analytics content pack for Incident SLA Management out-of-the-box KPIs. Activation of this plugin on production instances may require a separate Performance Analytics license. Contact ServiceNow for details. Inactive false com.snc.pa
Performance Analytics - Content Pack - Knowledge Management com.snc.pa.knowledge Performance Analytics content pack for Knowledge Management out-of-the-box KPIs. Activation of this plugin on production instances may require a separate Performance Analytics license. Contact ServiceNow for details. Inactive false com.snc.pa, com.snc.knowledge3,com.glideapp.report.knowledge.overview
Performance Analytics - Content Pack - Problem Management com.snc.pa.problem Performance Analytics content pack Problem Management out-of-the-box KPIs. Activation of this plugin on production instances may require a separate Performance Analytics license. Contact ServiceNow for details. Inactive false com.snc.pa, com.glideapp.report.itsm.problem.overview
Performance Analytics - Content Pack - Project Portfolio Suite com.snc.pa.ppm Performance Analytics content pack for Project Portfolio Suite core out-of-the-box KPIs. Activation of this plugin on production instances may require a separate Performance Analytics license. Contact ServiceNow for details. Inactive false com.snc.pa, com.snc.project_portfolio_suite
Performance Analytics - Content Pack - Request Management (Requested Item) com.snc.pa.request Performance Analytics content pack for Request Management out-of-the-box KPIs for Requested Items. Installed with Performance Analytics - Premium. Activation of this plugin on production instances may require a separate Performance Analytics license. Contact ServiceNow for details. Inactive false com.snc.pa
Performance Analytics - Content Pack - Request Management (Requests) com.snc.pa.request2 Performance Analytics content pack for Request Management out-of-the-box KPIs for Requests. Activation of this plugin on production instances may require a separate Performance Analytics license. Contact ServiceNow for details. Inactive false com.snc.pa
Performance Analytics - Content Pack - Service Desk Chat com.snc.pa.chat Performance Analytics content pack Service Desk Chat out-of-the-box KPIs. Activation of this plugin on production instances may require a separate Performance Analytics license. Contact ServiceNow for details. Inactive false com.glide.connect, com.glide.connect.support, com.glide.connect.managers_dashboard, com.snc.pa
Performance Analytics - Content Packs for ITSM com.snc.pa.premium.all_content Installing this plugin installs content packs for Incident, Problem, Change, Incident SLA, Knowledge, and Requested Items for Performance Analytics. Inactive false com.snc.pa.change, com.snc.pa.problem,com.snc.pa.request, com.snc.pa.request2,com.snc.pa.knowledge, com.snc.pa.sla
Performance Analytics - Context Sensitive Analytics for Change Management com.snc.pa.change.context_sensitive_analytics Provides additional ability to open PA context sensitive PA dashboards in change request form based on UI actions. Inactive false com.snc.pa, com.snc.pa.change
Performance Analytics - Context Sensitive Analytics for Chat com.snc.pa.chat.context_sensitive_analytics Provides additional dashboard to analyze Connect Support metrics for support queues in Performance Analytics. Adds a related link to the Chat Queue Entry [chat_queue_entry] form to quickly display Performance Analytics metrics for the associated queue. Inactive false com.snc.pa, com.snc.pa.chat
Performance Analytics - Context Sensitive Analytics for Customer Service com.snc.pa.cs.context_sensitive_analytics Performance Analytics adding ability to open PA context sensitive PA dashboards in customer service form based on UI actions. Inactive false com.snc.pa, com.snc.pa.customer_service,com.sn_customerservice,com.snc.pa.customer_service
Performance Analytics - Context Sensitive Analytics for Incident com.snc.pa.incident.context_sensitive_analytics Performance Analytics adding ability to open PA context sensitive PA dashboards in incident form based on UI actions. Inactive false com.snc.pa
Performance Analytics - Context Sensitive Analytics for Problem Management com.snc.pa.problem.context_sensitive_analytics Performance Analytics adding ability to open PA context sensitive PA dashboards in problem form based on UI actions. Inactive false com.snc.pa, com.snc.pa.problem
Performance Analytics - Data Collector. Deprecated. Use plugin Performance Analytics instead com.snc.pa.dc Data Collector for Performance Analytics. Deprecated. Use plugin Performance Analytics instead Inactive false
Performance Analytics - Domain Support com.snc.pa.domain_support Performance Analytics allows to automate recurring information needs with scorecards and dashboards and by taking configurable snapshots of any data at regular intervals. Inactive false com.snc.pa.premium, com.glideapp.dashboards,com.glide.domain.msp_extensions.installer
Performance Analytics - Example - LinkedIn com.snc.pa.linkedin Automatically imports LinkedIn data historically and daily. Inactive false com.snc.pa
Performance Analytics - Example - Stocks Quotes com.snc.pa.stock Automatically imports stock quotes data historically and daily. Inactive false com.snc.pa
Performance Analytics - Example - Twitter com.snc.pa.twitter Automatically import Twitter data historically and daily. Inactive false com.snc.pa
Performance Analytics - Spotlight com.snc.pa.spotlight PA Spotlight Inactive false com.snc.pa
Performance Analytics - Spotlight - Incident Spotlight content pack com.snc.pa.spotlight.incident Performance Analytics - Spotlight - Incident Spotlight content pack Inactive false com.snc.pa.spotlight, com.glideapp.canvas
Platform as a Service com.snc.paas Allows the development of custom applications to meet business needs. Active false com.glideapp.workflow
Problem Management com.snc.problem Helps to identify the cause of an error in the IT infrastructure that is reported as occurrences of related incidents. Active true com.snc.service, com.glideapp.report.itsm.problem.overview
Problem Management Best Practice - Jakarta com.snc.best_practice.problem.jakarta

Provides alignment with proven problem management ITIL practices.

Note: This plugin is activated by default for new customers. Customers who upgrade from a previous release must request the plugin, because activating it could break existing customizations.
Active true com.snc.problem
Problem Overview Homepage com.glideapp.report.itsm.problem.overview Problem Overview Homepage Active false com.glideapp.report
Problem Tasks com.snc.problem_task Adds a Problem Task table with a reference to the Problem table. Active false
Process Flow Formatter com.snc.process_flow_formatter Quickly summarizes multiple pieces of information about a process and displays the stages graphically at the top of a form. Active false
Procurement com.snc.procurement Allows users to create purchase orders and obtain items for fulfilling service catalog requests. Inactive true
Product Catalog com.snc.product_catalog Provides information about individual models. Models are specific versions or various configurations of an asset. Models published to the product catalog are automatically published to the service catalog. Active true
Project Management com.snc.project_management_v3 The Project Management application aids in planning, organizing and managing projects and resources in order to setup, execute, and complete a project faster and easier. Only upgrade is allowed for this plugin. Activation should be done through Project Portfolio Suite with Financials plugin. Inactive true com.snc.project_management_delete,com.glide.schedules, com.snc.planned_task_v2, com.snc.time_card,com.snc.skills_management,com.snc.process_flow_formatter,com.snc.cost_management,com.snc.project_management_db_views,com.snc.project_workbench,com.snc.timeline_visualization,com.glide.ui.checklist
Project Management TeamSpace 1 com.snc.ppm_teamspace_1 Installs a Project TeamSpace so that each team or each department like Marketing, Finance, IT-Team1, IT-Team2 can implement PPM suitable to their needs without overstepping each other. Inactive true com.snc.financial_planning_pmo
Project Management TeamSpace 2 com.snc.ppm_teamspace_2 Installs a Project TeamSpace so that each team or each department like Marketing, Finance, IT-Team1, IT-Team2 can implement PPM suitable to their needs without overstepping each other. Inactive false com.snc.financial_planning_pmo
Project Management TeamSpace 3 com.snc.ppm_teamspace_3 Installs a Project TeamSpace so that each team or each department like Marketing, Finance, IT-Team1, IT-Team2 can implement PPM suitable to their needs without overstepping each other. Inactive false com.snc.financial_planning_pmo
Project Management TeamSpace 4 com.snc.ppm_teamspace_4 Installs a Project TeamSpace so that each team or each department like Marketing, Finance, IT-Team1, IT-Team2 can implement PPM suitable to their needs without overstepping each other. Inactive false com.snc.financial_planning_pmo
Project Management TeamSpace 5 com.snc.ppm_teamspace_5 Installs a Project TeamSpace so that each team or each department like Marketing, Finance, IT-Team1, IT-Team2 can implement PPM suitable to their needs without overstepping each other. Inactive false com.snc.financial_planning_pmo
Project Portfolio Suite com.snc.project_portfolio_suite The Project Portfolio Suite (PPS) plugin activates an integrated set of applications for project portfolio management and IT software development. Only upgrade is allowed for this plugin. Activation should be done through Project Portfolio Suite with Financials plugin. Inactive true com.snc.project_management_v3,com.snc.demand_management,com.snc.resource_management,com.snc.sdlc.scrum.pp, com.snc.test_mgmt,com.snc.sdlc.scrum.ppm_int,com.snc.test_mgmt.ppm_int,com.snc.program_management
Project Portfolio Suite with Financials com.snc.financial_planning_pmo Project Portfolio Suite with Financials Inactive true com.snc.financial_management
Protocol Profile Manager com.glide.protocol_profile Defines properties associated to protocols such as default port and keystore. Active false
Push Feedback com.glide.push.feedback Collects feedback from the Apple push notification service or another feedback service. Provides a REST API for other instances to collect from this service Inactive false com.glide.push
Push Notification com.glide.push Defines push notification message enqueuing and sending Responsible for processing push notifications to their next destination Active false
Push Retention com.glide.push_retention Provides retention policy for push notifications. Active false com.glide.push, com.glide.auxdb
Qualys Vulnerability Integration com.snc.vulnerability.qualys Provides the ability to integrate the ServiceNow Vulnerability Response application with the Qualys vulnerability scanner. Activation of this plugin on production instances may require a separate license. Contact ServiceNow for details. Inactive false com.snc.vulnerability
Quiz Designer com.glide.quiz_designer Provides the ability to send scored questionnaires quickly and easily to one or more users. A quiz may have categories of questions that are assigned only to some users. Inactive false com.glide.assessment_designer.common, com.snc.assessment_core
Random Watermark Support

(New in Jakarta)

com.glide.email.random_watermark Generate unpredictable watermarks, and enable matching on these watermarks in inbound emails. Active false com.glide.mailbox
Read-Only User Role com.snc.read_only.role Enables Read-Only user role functionality. Active false
Relationship Layout com.glide.ui.relationship_layout Enables scoped relationships to be associated to out-of-scope related list views. Active false
Release Management com.snc.release_management_v2 The Release Management v2 plugin is a rewrite of the original release management module. All products, releases, features, and release tasks are planned_task extensions, and much of the project management functionality (Gantt charts, timelines, time cards) is shared with release. Inactive true com.snc.release_management, com.snc.planned_task, com.snc.process_flow_formatter
Report - PDF Page Header Footer Templates com.glideapp.report_page_hdrftr Allows the user to configure and store page headers and footers for PDF reports. Active false com.glideapp.report, com.glideapp.report2
Report Charting v2 com.glideapp.report.charting_v2 Installs V2 of ServiceNow charts with HighCharts. Active false com.glideapp.report, com.glideapp.report2
Report Engine - use summary table for reports com.glideapp.summary_report_engine Causes the data from all reports, custom and standard, to be stored in the sys_report_summary table and separates the data from the rendering process for all reports. Report data is periodically purged from the sys_report_summary table (approximately every two hours). Active false com.glideapp.report2
Report Security - enforce access control checks com.glideapp.report_security Enforces ACL checks when reports are created, deleted or updated. Active false com.glideapp.report, com.glideapp.report2
Reporting Statistics Reports com.glideapp.report_statreports Provides reports and dashboards on reporting statistics. Inactive false com.glideapp.report
Required Form Fields com.snc.required_form_fields Allows an administrator to specify required fields that cannot be removed from a form. Inactive false
Resource Management com.snc.resource_management Enables resource requesters and resource managers to plan, organize, and manage resources for both planned and unexpected work. Activating Resource Management automatically activates the Project Management plugin if it is not already active. Only upgrade is allowed for this plugin. Activation should be done through Project Portfolio Suite with Financials plugin. Inactive true com.snc.schedule_loader,com.snc.process_flow_formatter,com.snc.cost_management,com.snc.pps_portal_common
Resource Matching Engine com.snc.matching_rule Provides a Resource Matching Engine. Inactive false com.snc.skills_management,com.snc.agent_schedule
Responsive Canvas com.glideapp.canvas Enables responsive canvas. For dashboards, the responsive canvas dynamically responds to dashboard resizing and enables dragging to place and resize widgets. Easily find and preview widgets that you want to add directly from the canvas. Active false com.glideapp.home, com.glide.text_search,com.glide.db_images, com.glide.ui.angular,com.glide.ui.ng
Responsive Dashboards com.glideapp.dashboards Easily create, modify, and share dashboards using responsive and dynamic widget layouts. Active false com.glideapp.canvas, com.glideapp.home,com.glide.text_search, com.glide.db_images,com.glide.ui.angular,com.glide.ui.ng,com.snc.pa
REST API Provider com.glide.rest Provides a REST API framework to support RESTful services. Active false com.glide.ui.angular, com.glide.ui.heisenberg
Restore Deleted Records com.snc.undelete Restores deleted records from audited tables and references to those records. Also restores any records that were deleted as a result of a cascade delete rule. Inactive false
Role Delegation com.snc.role_delegation Allows an administrator to designate role delegators, who can delegate any role they have to members of their group. Active false com.glideapp.workflow
Sales Force Automation application template com.snc.sfa2 Provides tools to manage sales and marketing operations throughout the sales life cycle from lead generation through contract completion. Inactive true com.snc.process_flow_formatter
SAM Premium for Microsoft

(New in Jakarta)

com.snc.samp.microsoft Add-on to the SAM Premium Core plugin that provides the capability to manage software that is licensed under the Microsoft licensing model. Inactive false com.snc.samp
SAM Premium for Oracle

(New in Jakarta)

com.snc.samp.oracle Add-on to the SAM Premium Core plugin that provides the capability to manage software that is licensed under the Oracle licensing model. Inactive false com.snc.samp
SAM Premium Usage Integration - Microsoft SCCM 2012 v2

(New in Jakarta)

com.snc.samp_usage_sccm Scoped app for sam premium software metering SCCM integration Inactive false com.snc.samp,com.snc.integration.sccm2012v2
Schema Map v3 com.glide.erd Displays the details of tables and their relationships in a visual manner, allowing administrators to view and easily access different parts of the database schema. Active false com.glide.diagrammer
Scoped Analytics Framework com.glide.scoped_analytics_framework Analytics Framework for Scoped Applications Active false
Script Templates com.glide.script.templates Provides templates for some script fields. Active false
Script Whitelist Manager com.glide.script.whitelist Provides temporary support for continued direct invocation of whitelisted Java Packages, Constructors, and Methods. Active false
Scripted REST APIs com.glide.scripted_rest_services Provides a framework for building Scripted REST APIs. Active false com.glide.rest, com.glide.scripted_rest_services.internal, com.glide.scripted_rest_services.errors
Scripted REST APIs - Error types com.glide.scripted_rest_services.errors An internal plugin component to Scripted REST APIs Active false
Scripted REST APIs - Internal com.glide.scripted_rest_services.internal An internal plugin component to Scripted REST APIs Active false
SCSS Bootstrap Theme com.glide.ui.scss.bootstrap Theme assets for Bootstrap using SCSS Active false com.glide.ui.scss
SCSS Content Provider com.glide.ui.scss SCSS Content Provider Active false
SDLC - SCRUM com.snc.sdlc.scrum Adds a release process specific to a Scrum development process. Sits on top of the SDLC application, adding additional agile notions like epics, stories, and sprints. Inactive true com.snc.sdlc
Security Incident Analytics com.snc.security_incident.analytics Provides an integration of Security Incident Response with Performance Analytics for trend-based reporting. Activation of this plugin on production instances may require a separate license. Contact ServiceNow for details. Inactive true com.snc.pa, com.snc.treemap, com.snc.security_incident
Security Incident Response com.snc.security_incident Provides visibility into the state of an organization’s security by using many of the same workflow and reporting capabilities ServiceNow is known for. Activation of this plugin on production instances may require a separate license. Contact ServiceNow for details. Inactive true com.snc.service_management.core,com.snc.task_outage, com.snc.treemap,com.snc.secops.orchestration,com.snc.security_support.sir, com.snc.whtp,com.snc.threat
Security Jump Start (ACL Rules) com.snc.system_security Adds ACL rules to provide a jump-start on securing many system tables, making it easier for an organization to get into production more quickly. Active false
Security Operations 'Have I Been Pwned?' Integration

(New in Jakarta)

com.snc.secops.pwned Provides the ability to submit Whois lookups on domain names and URLs to obtain context on URL observables, and to make better determination on threats. Activation of this plugin on production instances may require a separate license. Contact ServiceNow for details. Inactive false com.snc.threat, com.snc.security_incident
Security Operations CrowdStrike Integration

(New in Jakarta)

com.snc.secops.crowdstrike Activation of this plugin on production instances may require a separate license. Contact ServiceNow for details. Inactive false com.snc.secops.orchestration,com.snc.security_incident
Security Operations Elasticsearch Integration

(New in Jakarta)

com.snc.secops.elasticsearch Searches your Elasticsearch logs and adds relevant sighting information to your security incidents. Activation of this plugin on production instances may require a separate license. Contact ServiceNow for details. Inactive false com.snc.security_incident
Security Operations Palo Alto Networks - AutoFocus com.snc.secops.paloalto.autofocus Provides the ability to integrate the ServiceNow Security Incident Response application with the Palo Alto Networks AutoFocus. Activation of this plugin on production instances may require a separate license. Contact ServiceNow for details. Inactive false com.snc.security_incident,com.snc.secops.orchestration
Security Operations Palo Alto Networks - Firewall com.snc.secops.paloalto Activation of this plugin on production instances may require a separate license. Contact ServiceNow for details. Inactive false com.snc.secops.orchestration,com.snc.security_incident
Security Operations Palo Alto Networks - WildFire com.snc.secops.paloalto.wildfire Provides the ability to integrate the ServiceNow Security Incident Response application with the Palo Alto Networks WildFire application. Activation of this plugin on production instances may require a separate license. Contact ServiceNow for details. Inactive false com.snc.security_incident, com.snc.secops.orchestration
Security Operations QRadar Integration com.snc.secops.qradar Provides the ability to integrate the ServiceNow Security Incident Response application with QRadar SIEM data. Activation of this plugin on production instances may require a separate license. Contact ServiceNow for details. Inactive false com.snc.security_incident, com.snc.secops.orchestration
Security Operations Splunk Integration

(New in Jakarta)

com.snc.secops.splunk Searches your Splunk logs and adds relevant sighting information to your security incidents. Activation of this plugin on production instances may require a separate license. Contact ServiceNow for details. Inactive false com.snc.security_incident
Security Operations Tanium Integration com.snc.secops.tanium Provides the ability to integrate the ServiceNow Security Incident Response application with Tanium data. Activation of this plugin on production instances may require a separate license. Contact ServiceNow for details. Inactive false com.snc.security_incident, com.snc.secops.orchestration
Security Support Common com.snc.security_support.common Provides common functionality for use across the various security applications, such as Security Incident Response. Activation of this plugin on production instances may require a separate license. Contact ServiceNow for details. Inactive true com.snc.security_support.core
Security Support Orchestration com.snc.secops.orchestration Provides an integration of Security Operations with Orchestration to allow the facilitation of workflow activities within Security Incident Response, Threat Intelligence, or Vulnerability Response. Activation of this plugin on production instances may require a separate license. Contact ServiceNow for details. Inactive false com.snc.runbook_automation.runtime,com.snc.security_support.common
Self Service Password Reset com.snc.password_reset Allows locally authenticated users to request a temporary password if they forget their current password. Active false com.glideapp.password_reset
Server-side JavaScript Debugger com.glide.debugger Allows application developers and administrators to efficiently debug scripts that drive the applications they develop and support. Active false com.glide.ui.angular, com.glide.ui.zepto, com.glide.ui.font_icons
Service Catalog CMS Extension com.glideapp.servicecatalog.cms Active false com.glideapp.servicecatalog.platform,com.glide.cms
Service Catalog core applications com.glideapp.servicecatalog Allows customers to order predefined, bundled goods and services from your IT organization or other departments. Active true com.glideapp.servicecatalog.platform,com.glideapp.servicecatalog.execution_plan,com.glideapp.servicecatalog.currency
Service Catalog Manager com.snc.sc_catalog_manager Provides utility for managing categories, catalog items, and Knowledge Base links for Service Catalogs. Inactive false
Service Catalog REST API com.glideapp.servicecatalog.rest.api Service Catalog REST API Active false com.glideapp.servicecatalog.scoped.api
Service Catalog Scoped API com.glideapp.servicecatalog.scoped.api Service Catalog Scoped API to support application creation on Service Catalog platform Active true com.glideapp.servicecatalog
Service Creator com.glide.service_creator Enables a department to offer custom services through the service catalog, such as the HR department offering tuition reimbursement for further education. Active true com.glide.ui.ng.cc, com.glideapp.servicecatalog.item_designer
Service Desk Call com.snc.service_desk_call Part of the Service Desk application that enables service desk staff to collect information in a call that does not relate to a specific process. The call is transferred to an incident, problem, change request, or service catalog request. Replaces the Best Practice - New Call Wizard plugin and the New Ticket Module. Inactive false
Service Level Management com.snc.sla Provides the core SLA functionality. SLA Definitions provide conditions to start, pause, stop, cancel and reset Task SLAs against any Task type. In addition, you can specify a schedule on the definition to define the working hours and also a workflow to run against each Task SLA which is typically used to generate notifications. Active true com.glideapp.workflow, com.glide.schedules, com.glide.relative_duration
Service Level Management Best Practice ­- Jakarta com.snc.best_practice.sla.jakarta Provides alignment with proven service level management ITIL practices.
Note: This plugin is activated by default for new customers. Customers who upgrade from a previous release must request the plugin, because activating it could break existing customizations.
Active true com.snc.sla
Service Management Core com.snc.service_management.core Installs the core Service Management items used to allow other service-related plugins to work, such as Field Service, Facilities, HR, Legal, Finance, Marketing, and the custom-app creator. Inactive false com.snc.automatic_assignment,com.snc.asset_management,com.snc.process_flow_formatter,com.snc.state_flows, com.snc.knowledge3,com.snc.skills_management,com.snc.territory_management,com.snc.document_management,com.snc.task_activity,com.snc.service_management.geolocation,com.snc.service_management_m,com.glide.encryption,com.snc.common_workbench,com.glide.ui.checklist
Service Management Geolocation com.snc.service_management.geolocation Provides Service Management geolocation capabilities. Inactive true com.snc.geolocation
Service Management Geolocation Mobile com.snc.service_management_m Adds a menu in the new mobile UI for Service Management Geolocation. Inactive false com.glide.ui.m, com.snc.service_management.geolocation
Service Modeling com.snc.cmdb.service.modeling Core infrastructure for Service Modeling used in Service Mapping and Delivery Inactive false com.glide.vars, com.snc.cmdb.enterprise
Service Portal - Core com.glide.service-portal Service Portal Active false com.glide.ui.web_db_types,com.glide.ui.angularui, com.glide.ui.ng.filter,com.glide.ui.spectrum, com.glide.ui.m,com.glide.connect, com.glide.ui.scss,com.glide.ui.scss.bootstrap, com.glide.service-portal.designer
Service Portal - Service Status com.glide.service-portal.service-status Service Status gives information on current, planned, and historical outages for Business Services so they do not have to call your Service Desk. Loading demo data randomly generates 90 days of outages for 19 demo data Business Services. Active true com.glide.service-portal
Service Portal Configuration Pages com.glide.service-portal.config Service Portal Configuration Pages Active false com.glide.service-portal
Service Portal Designer com.glide.service-portal.designer Drag-and-drop wysiwyg portal designer Active false com.glide.service-portal
Service Portal for Enterprise Service Management com.glide.service-portal.esm Provides a default service portal with easy configuration and designer. End-user resources include Knowledge Base, Service Catalog, Services Status, and Social Q&A. Active true com.glide.service-portal,com.glide.service-portal.service-status,com.glide.service-portal.sqanda
Service Portal Social QA com.glide.service-portal.sqanda Service Portal Social QA Active false com.glide.service-portal
Service Portal Surveys com.glide.service-portal.survey Service Portal Surveys and Assessments Active false
Service Portal User Criteria Support

(New in Jakarta)

com.glide.service-portal.user-criteria Enables Service Portal User Criteria support. Installing this plugin will create new user criteria records for each of your widgets and pages that already have role-based permissions on them. Inactive false com.glide.service-portal,com.glideapp.user_criteria
Service Portfolio Management com.snc.service_portfolio Allows an organization to document the business services it provides using a standardized, structured format. Performance against availability commitments is calculated and can be displayed in a homepage. Inactive true com.glideapp.servicecatalog, com.glideapp.summary_report_engine
Service Portfolio Management - SLA Commitments com.snc.service_portfolio.sla Allows commitments to be defined by an SLA, so that staff can track how efficiently the service desk meets commitments for a service offering. Inactive true com.snc.service_portfolio, com.snc.sla
ServiceNow Subscription Management com.snc.usage_admin.snc ServiceNow Subscription Management Active false com.snc.usage_admin.base
SessionDebug com.glide.sessiondebug Provides SessionDebug statements and filtering. Active false
Signature Pad com.snc.signaturepad Provides a tool to allow a digital signature in a .pdf document.

The Human Resources application uses this with various documents.

Activation of this plugin on production instances may require a separate license. Contact ServiceNow for details.

Inactive false com.glide.db_images
Skills Management com.snc.skills_management Enables an administrator to assign configured competencies, called skills, to groups or individual users. These skills can then be used to determine which users and groups can be assigned particular tasks. Inactive true
SLA Contract Add-on com.snc.sla.contract2 Extends the existing SLA functionality by utilizing a contract as the master document that houses all appropriate data to drive task SLA processing. Inactive false com.snc.sla
SLA Timeline com.snc.sla.timeline Provides the ability to view an SLA in a timeline. Active false
SM Planned Maintenance com.snc.planned_maintenance Allows setup and configuration for repeating and triggered requests. Activation of this plugin on production instances may require a separate license. Contact ServiceNow for details. Inactive true com.snc.service_management.core
SNC Code Editor com.glide.snc_code_editor Active false
Social Q&A com.sn_kb_social_qa Allows users to ask and respond to questions and to vote on questions and answers. Social Q&A extends the Knowledge application and uses existing Knowledge functionality such as user criteria and multiple knowledge bases. Active true com.snc.knowledge3, com.glide.ui.ng.amb
Software Asset Management com.snc.software_asset_management Provides the capability to do software asset management, includes reconciliation of entitlements to license including those for named users, workstation, and enterprise software agreements. Activation of this plugin on production instances may have licensing implications. Contact your ServiceNow account team for details. Inactive true com.snc.sam.core
Software Asset Management - IBM PVU Process Pack com.snc.sam.ibmpvu.pp Add-on to the Software Asset Management plugin that provides the capability to manage software that is licensed under the IBM Processor Value Units licensing model. Inactive true com.snc.software_asset_management
Software Asset Management - Oracle Process Pack com.snc.sam.oracle.pp Add-on to the Software Asset Management plugin that provides the capability to manage software that is licensed under Oracle licensing model. Inactive true com.snc.software_asset_management
Software Asset Management Extensions com.snc.sam Provides Software Asset Management improvements. Active false
Software Asset Management Premium

(New in Jakarta)

com.snc.samp Scoped app for Software Asset Management Premium Inactive true com.snc.samp.core
Software Development Lifecycle (SDLC) com.snc.sdlc Extends the Release Management v2 plugin by adding some new structures to accommodate the software development life cycle. This plugin is designed to accommodate most non-agile development methodologies, including the common waterfall method of development. Inactive true com.snc.release_management_v2
Special Handling Notes com.sn_shn Special Handling Notes Inactive false
Special Handling Notes Demo Data com.snc.shn_demo Special Handling Notes application demo data Inactive false com.sn_shn, com.snc.customerservice.demo
SSO provided by Okta, Inc. com.snc.sso.okta Provides single sign-on access to ServiceNow instances through Okta. Inactive false com.snc.integration.sso.saml20.update1
State Flows com.snc.state_flows Enables advanced users to customize the state flow of any task table that uses states. Inactive false
Stats Tools com.glide.db.query_stats Records statistics for system activities that affect performance. Query, Script, and Transaction stats, database performance tuning tools. Active false com.glide.monitor.round_robin_database
Studio com.glide.dev-studio Allows developers to add and update application files. Active false com.glide.code-search, com.sn_appcreator
Subscription Administration Base com.snc.usage_admin.base Subscription Administration Base Active false com.glide.subscription_framework
Subscription Based Notifications com.glide.notification Allows users to subscribe to notifications on a task or CI without being on the watchlist or being one of the assigned users. Active false com.glide.ui_policy, com.glide.email_notification_preview
Subscription Based Notifications 2.0 com.glide.notification.subscription The notification subscription model - improved and simplified. Active false com.glide.notification
Subscription Management and Enforcement Framework com.glide.subscription_framework Subscription Management and Enforcement Framework Active false com.glide.usageanalytics
Subscriptions and Activity Feed Framework

(New in Jakarta)

com.snc.activity_subscriptions This plugin provides a generic set of artifacts to handle subscriptions for any defined subscribable object. Any entity can be defined as a subscribable object and a set of subscribers can subscribe to the objects. When a event occurs related to the subscribable object, activities can be tracked and subscribers can be notified. Inactive true
Survey Designer com.glide.survey_designer Survey designer Active false com.glide.assessment_designer.common
Syntax Editor com.glide.syntax_editor Active false com.glide.snc_code_editor
System Applications Core com.snc.apps Core applications development Active false com.snc.apps_picker
System Applications Support com.snc.apps_complete Provides support for creating and managing applications. Active false com.snc.apps, com.snc.apps_picker,com.snc.apps_access, com.snc.apps_file,com.snc.apps_hub, com.snc.apps_legacy,com.snc.metadata, com.snc.metadata_tree,com.snc.apps_creator, com.glide.sessiondebug,com.glide.autorecovery,com.glide.transaction_scope,com.glide.ui.mergetool,com.glide.ui.relationship_layout
System Import Sets com.glide.system_import_set Provides the functionality for import sets. Active false com.snc.automation, com.glide.ui_policy, com.glide.system_import_data_source
System Update Set Picker com.glide.system_update_set_picker Allows users to choose an update set for tracking customizations. Active false com.glide.system_update_set
System Update Sets (viewer) com.glide.local_update_set Provides useful descriptions for update set entries and supports viewing contents of update sets. Active false
System Update Sets (with remote update set support) com.glide.system_update_set Facilitates moving customizations between systems. Supports viewing contents of update sets. Active false com.snc.apps_hub, com.glide.system_update_set_picker, com.glide.system_update_set_preview
System Update Sets Preview com.glide.system_update_set_preview Allows users to preview the changes that are performed by an update set and predict whether there will be any collisions in attempting to apply the update set. Active false com.glide.system_update_set
System Web Services com.glide.web_service_application Provides a series of web service import sets. Active false com.glide.web_service_provider, com.glide.web_service_import_sets, com.snc.web_service_import_set_tables
Tablet Device Support - iPad with iOS 6+ com.glide.ui.tablet Provides a UI supporting nearly full-product functionality on the Apple iPad. Inactive false com.glide.context_help, com.glide.ui.font_icons, com.glide.ui.tablet.theme
Targeted Communications com.sn_publications Provides a way to publish and send out newsletter like articles to targeted internal/external customers. Inactive true com.snc.cs_base
Targeted Communications Demo Data com.snc.publications_demo Targeted Communications application demo data. Inactive true com.sn_publications
Task Activities com.snc.task_activity Enables support for activities on task tables. Inactive false
Task-Outage Relationship com.snc.task_outage Allows users to create an outage from an Incident and a Problem form. Incidents and problems have a many-to-many relationship with outages. Inactive false
Team Development com.snc.apps_hub Supports parallel development on multiple, sub-production ServiceNow instances by providing branching operations, the ability to compare a development instance to other development instances, and a central dashboard for all team development activities. Active false com.snc.apps, com.glide.ui.angular
Test Management com.snc.test_mgmt Provides a tool for manual software testing. Inactive true com.snc.planned_task_v2
Text Index Attachments com.glide.text_index_attachments Text Index Attachments - natural language search using Lucene syntax Active false com.glide.text_index
Threat Feeds

(New in Jakarta)

com.snc.threat.feeds Activation of this plugin on production instances may require a separate license. Contact ServiceNow for details. Inactive true com.snc.threat
Threat Intelligence com.snc.threat Activation of this plugin on production instances may require a separate license. Contact ServiceNow for details. Inactive true com.snc.secops.orchestration
Threat Intelligence Sharing Client

(New in Jakarta)

com.snc.intel_sharing.client Activation of this plugin on production instances may require a separate license. Contact ServiceNow for details. Inactive true com.snc.threat
Time card management com.snc.time_card Works with the Task table to record time worked on projects, incidents, problems, and change requests. Task assignees can record time worked in the Time worked field on a task record or enter hours directly onto a time card. Inactive false com.snc.time_card_portal
Time Recording for Field Service

(New in Jakarta)

com.snc.wm_time_recording Extends the functionality of the Time Card Management and Cost Management applications to Field Service Management. Field service agents record time worked on tasks and other activities. These time worked entries automatically create time cards and weekly time sheets. Managers can review and approve time sheets as well as view and create labor rate cards. Inactive true com.snc.work_management,com.snc.time_card, com.snc.cost_management
Timeline Visualization com.snc.timeline_visualization Enables graphical representation of activities over time to provide a high-level view of strategic and operational activities in your organization such as incidents, problems, changes, and projects. A base system visualization provided by this plugin is the CIO Roadmap. This roadmap shows projects grouped by portfolios. Organization leaders can use the CIO roadmap to monitor and evaluate the status of current and upcoming projects. Inactive true com.snc.project_management_v3
Tiny URL Support com.glide.tiny_url Enables support for generating shortened URLs to eliminate problems with very long URLs in Internet Explorer. New properties will be added to the System properties page. Active false
TinyMCE HTML Field Editor com.glide.editor.tinymce Enables users to edit HMTL fields with the TinyMCE editor instead of the legacy (htmlArea) editor. Active false
Transaction Design Scope com.glide.transaction_scope Handles transaction design scope management. Active false
Transaction Quotas com.glide.quota Allows definition of quota policies for different types of transactions. A transaction quota cancels any transaction in violation of the policy and notifies the user of the cancellation. Active false
Tree map com.snc.treemap Enables support for treemap view on any applications. Inactive false com.snc.pa
UI 15 com.glide.ui.doctype Enables UI15, a user interface for modern browsers with refined colors and usability enhancements. Active false com.glide.ui11, com.glide.ui.recent_selections,com.glide.ui.themes.doctype,com.glide.ui.font_icons, com.glide.ui.ng,com.glide.editor.tinymce,com.glide.ui.personalize_form,com.glide.ui.overview_help
UI Common com.glide.ui.common Glide UI Common Inactive false
UI Components com.glideapp.ui_components Provides all common angular components for apps. Active false com.glide.ui.ng, com.glide.ui.angularui, com.glide.ui.heisenberg
UI11 - Navpage layout with multiple panes com.glide.ui11 Layout in multiple resizable panes, bookmarks and flyouts Active false com.glide.db_images
UI16 com.glide.ui.ui16 Enables UI16, a user interface that provides an updated look and usability improvements. Notable features include real-time form updates, user presence, a redesigned application navigator with tabs for favorites and history, and enhanced activity streams. Active false com.glide.ui.doctype, com.glide.ui.concourse, com.glide.ui.form_presence, com.glide.ui.snippets
Upgrade Blame Tool com.glide.upgrade_blame Tracks the affected table records touched (insert/update/delete) by the load files during system upgrade, zboot, or plugin activation/upgrade. This plugin adds application modules to allow ServiceNow employees to access the upgrade blame log and to turn on/off the feature. It also adds security access control rules to prevent user from modifying the upgrade blame logs table. Active false
User Guide com.glide.user_guide Provides the ability to create end-user help documentation that is specific to the policies and procedures of your organization. A default help page is provided in the base system that displays UI16 help documents for system navigation and other basic operations. Active false
User Registration Request com.snc.user_registration Provides the ability for unregistered users to request access to a ServiceNow instance. Inactive false
Vendor Performance com.snc.vendor_performance Provides capabilities to measure, manage, and track vendor data and compare performance characteristics in unique graphical views. Inactive true com.snc.assessment_core
Vendor Ticketing com.snc.vendor_ticket Provides expanded functionality to obtain vendor performance data by tracking vendor incidents and SLAs. Inactive true com.snc.service_portfolio, com.snc.service_portfolio.sla, com.snc.task_outage, com.snc.vendor_performance
Version Management com.snc.version Provides the ability to track, compare, and revert to multiple versions of table records. Active false
Version Support com.glideapp.version Supports tracking versions of files that are stored in update sets, including the ability to compare and revert to previous versions. Active false
VirusTotal Integration com.snc.threat.virustotal Enables the VirusTotal scanner in Threat Intelligence. Activation of this plugin on production instances may require a separate license. Contact ServiceNow for details. Inactive true com.snc.threat
Visual Task Boards com.glide.ui.vtb Allows users to organize, modify, and track progress of multiple tasks from an intuitive, Kanban-inspired interface. Active false com.glide.ui.ng, com.glide.ui.font_icons,com.glide.task, com.glide.ui.checklist,com.glide.ui.ng.amb, com.glide.rest.service,com.glide.ui.ng.filter,com.glide.ui.magellan_navigator_api
Vulnerability Analytics com.snc.vulnerability.analytics Provides an integration of Vulnerability Response with Performance Analytics for trend-based reporting. Activation of this plugin on production instances may require a separate license. Contact ServiceNow for details. Inactive true com.snc.pa, com.snc.treemap, com.snc.vulnerability
Vulnerability Response com.snc.vulnerability Allows security users to compare security data pulled from internal and external sources and, if CIs or software are found to be vulnerable, changes, problems, and security incidents can be created. Activation of this plugin on production instances may require a separate license. Contact ServiceNow for details. Inactive true com.snc.sam.core,com.snc.secops.orchestration,com.snc.security_support.vul
Web Service Consumer com.glide.web_service_consumer Provides a SOAP Message module for developing, prototyping, and saving outbound SOAP messages that can be reused in business rules and scripts. Active false com.glide.vars, com.glideapp.ecc
Web Service Import Set Tables com.snc.web_service_import_set_tables Complements direct web services and scripted web services in providing a web service interface to import set tables. Active false com.glide.web_service_import_sets, com.glide.web_service_application
Web Service Import Sets com.glide.web_service_import_sets Complements direct web services and scripted web services in providing a web service interface to import sets. Active false com.glide.table_editor, com.glide.web_service_provider
Web Service Provider - Common com.glide.web_service_provider Provides scripted web service and SOAP message resources. Active false com.glide.vars, com.glide.system_property_categories, com.glide.system_import_set
Web Service Provider - Custom WSDL com.glide.static_wsdl Provides the ability to create a scripted web service to accept any WSDL format. Inactive false
Web Service Provider - Scripted com.glide.custom_web_service Enables users to create web services that are not addressed by the system. Allows a user to define input and output parameters and use JavaScript to do everything in between. Active false com.glide.web_service_provider, com.glide.web_service_consumer
WebKit HTML to PDF com.snc.whtp Enables the instance to use the service WebKit HTML to PDF. Inactive false com.snc.platform.security.oauth
Workflow Authoring Tools com.glideapp.workflow.authoring Allows you to define and modify workflows by arranging and connecting activities with transitions. Active true com.glideapp.workflow
Workflow Runtime Engine com.glideapp.workflow Enables the creation of workflows that drive automated processes. This may entail generating tasks based on conditions, running scripts, generating approvals, or other actions. Satisfies the same need as the Execution Plans plugin but with greater control and an easier interface. Active false com.glide.diagrammer, com.glide.vars,com.glide.schedules,com.glide.relative_duration,com.glide.web_service_application,com.glide.service_api, com.snc.datastructure,com.glideapp.live_feed