Use the Orchestration Usage dashboard

This dashboard shows an overview of Orchestration usage metrics to show customers how their organization uses Orchestration and to support license compliance.

Before you begin

Role required: orchestration_manager

Procedure

  1. To view the dashboard, navigate to Orchestration > Operations & Troubleshooting > Orchestration Usage Dashboard.
    The Orchestration Usage dashboard displays. The tabs on the dashboard include Licensable Usage and Orchestration Usage. Reports on these tabs include:
    Table 1. Orchestration Usage Metrics
    Metric Description
    Transaction Summary Last 12 months A running transaction count of all Orchestration transactions over the last 12 months. Includes:
    • The count of orchestration transactions associated with the HR Application
    • The count of Orchestration transactions associated with the Security Operations Application
    Transaction Summary YTD Cumulative count of all transactions since the time the Orchestration plugin was activated or the customer upgraded to Geneva.
    365 day Running Average of Server The running average over the last 365 days for cmdb_ci_computer - cmdb_ci_server. This includes all physical and virtual client nodes and excludes server nodes from the count.
    365 day Running Average of Client The running average over the last 365 days for cmdb_ci_server. This includes all physical and virtual server nodes.
    Orchestration Transactions by Month for Last 12 Months
    Average Client Nodes Orchestrated Last 365 Days
    Average Server Nodes Orchestrated Last 365 Days
    Number of Orchestration Activities Developed Last 365 Days The aggregate number of activity definitions you have developed and OOB activity definitions you have modified. This number includes activity elements (Activities build with the Activity Designer) you have developed and OOB activity definitions you have modified.
    Note: his number excludes activity elements that are shipped with ServiceNow Applications that use the Orchestration Runtime e.g. ServiceNow Security Operations and Human Resources Apps.
    Cumulative Client Nodes Orchestrated by Month
    Cumulative Server Nodes Orchestrated by Month
    Usage by Provider Last 12 Months Breaks down emphasis by provider, such as PowerShell, JDBC, SSH, etc.
    Top 10 Orchestration Activities
  2. (Optional) You can add more widgets to the dashboard by clicking the Add Content icon (Add Content icon) in the upper right corner of the dashboard.
    Note: You should not modify the first tab in this Dashboard. If you want a different dashboard experience, add a tab and customize that with your usage reports.