Enabling automatic user creation

To enable the automatic creation of user records from email, you must set two email properties.

Procedure

  1. Navigate to System Properties > Email.
  2. Select the check box for Automatically create users for incoming email from trusted domains (glide.pop3readerjob.create_caller).
    Automatically creating users
  3. Enter the list of trusted domains in Trusted domains for creating users from incoming emails (glide.user.trusted_domain).
    Trusted domains
  4. Click Save.

What to do next

Note: When the property glide.pop3readerjob.create_caller is set to false, the instance runs inbound actions from users who do not match an existing user by impersonating the Guest user. When the property glide.pop3readerjob.create_caller is set to false, the instance runs inbound actions from users who do not match an existing user by impersonating Guest user. You may want to prevent untrusted users from triggering inbound actions by locking out the Guest user.