Display the Reply To field

By default, the email client does not display the Reply to field because users cannot change this address. But you can display this field using a UI property.

Before you begin

Role required: admin

About this task

The email client always uses the same Reply to address as that defined for email notifications. This ensures that the email has a valid watermark and can generate inbound email actions as normal. If you want to change the global reply-to address you must configure your instance to use your own SMTP server.

Procedure

  1. Navigate to System Properties > UI Properties.
  2. In the Override the email 'Reply to:' address in the email client (glide.ui.email_client.reply_to) field, select the Yes check box.