Apply notification conditions

You can enable or disable the delivery of individual notifications by channel, as well as apply different conditions that control the notifications you receive.

Before you begin

Role required: user

About this task

You can choose preconfigured schedules and filters that determine when you receive your notifications. You can also set more advanced filter conditions to limit the notifications you receive.

Procedure

  1. Click the gear icon (System Settings gear icon) in the banner frame to open the System Settings window, and click the Notifications tab.
  2. Select the notification:
    1. In the Notifications By Category section, click the row or right arrow (>) of the category that you want to view.
    2. In the list of notifications for the category, click the row or right arrow (>) next to the notification that you want to edit.
  3. To enable or disable the channel on which the notification is received, click the switch for the channel.
    The notification is enabled when the switch is green and disabled when the switch is grey. If you previously disabled an entire channel, you cannot enable that channel for the notification.
  4. To set more criteria for notification delivery, click the row or the right arrow (>) next to the channel for the notification.
  5. Complete the Apply Conditions form (see table).
    Expanded fields in Apply Conditions form for a notification
    Field Description
    Schedule Select a schedule that determines when the notification can and cannot be received.
    Filter Select a pre-configured filter with the criteria that determines when the notification can be sent. For example, you might select a filter whose conditions send notifications when an incident with a priority of 1 - Critical is opened for a network issue.
    Advanced filter Select this check box to use the condition builder to create additional criteria. When you select the check box, the Table and Conditions fields are displayed.
    Table Select the table for the notification. For example, if you selected an incident-related notification, you might select the Incident [incident] table.
    Conditions Define as many conditions as needed to limit the notifications you receive. For example, you can choose to be notified only when an incident alert is created for a specific configuration item.
  6. Click Save.
    To navigate back, click the left arrow (<) at the top of the Notification form.