Email client interface

The instance's email client interface looks like a standard email interface, which contains a toolbar for text formatting and adding attachments.

Users see an email icon based on the UI version.
  • UI16: The email icon (Email icon) appears in the more options menu.
  • UI15: The email icon (Email icon) appears in the form header.
Users click the email icon to launch the email client as a pop-up window.
Figure 1. The email client interface
Note: The Subject field on the email client allows a larger character count than the default setting for the Subject field on the Email table. If the subject text from the client is being truncated, increase the Max length value for the Subject field on the Email table.