Customize the email client

The email client has default properties and values that you can customize to suit your needs.

Table 1. Email client default properties and values
Property Default Value How to Customize
ACL access Defaults to allowing only users with the itil role to access the email client. Change the ACL rule to control access to the email client.

To control who can see the email client, see Control access to the email client.

Email icon Allows only users with write access to the current table to see the email icon.

To remove the email icon, see Email icon display.

Autocomplete Defaults to only displaying a user's first and last name. A system property controls what columns the email client auto-complete displays. If your organization has several users with the same name, consider adding company or email address columns to help distinguish between users.
To Defaults to the email address of the caller. To edit the default value, create an email client template.
Cc Defaults to the email addresses of the user who opened the incident and all users in the watch_list. To edit the default value, create an email client template.
Subject Defaults to the incident number and short description. To edit the default value, create an email client template.