Push notifications In addition to sending email and SMS notifications, an instance can send push notifications to mobile devices. A push notification is a text message that appears on a user's mobile device to alert them about something important or to ask them to perform an action. Starting with the Geneva release, your instance supports push notifications. Figure 1. An example push notification Use push notifications to send messages to users when certain conditions are triggered on your instance, such as the assignment of an incident to the user. A push notification can even ask for a reply, and the instance can process the reply by acting on the related records. For example, you can have the instance send an approval request for a Change to a user. You can let the user approve or deny the Change by clicking a response button on push notification. The user's response can then update the status of the Change record. You can set up push notifications in a similar manner to email and SMS notifications. Determine: who to send the notification to when it should be sent what it should contain By default, the ServiceNow mobile application supports push notifications. But you can also develop your own push application and configure your instance to send push notifications to it. Push notification setup Push notification setup differs depending on the mobile or push application that you want your users to use. For an overview, see: Push notification setup with the ServiceNow mobile applicationNote: Push notifications for on-premise instances are not supported. Push notification setup with a custom push application. If you create your own application, you must understand how push notifications and the Apple Push Notification Service system work. For more information, see the APNs Overview in the Local and Remote Notification Programming Guide for Apple developers. Attention: Apple does not guarantee delivery of all push notifications. Review the Quality of Service (QoS) information in the Local and Remote Notification Programming Guide for Apple developers. Push notification systemThe push notification system involves several key elements that manage the delivery of push messages, push notification responses, and push feedback.Activate push notificationsSeveral plugins must be activated to use push notifications. If you have the Mobile UI (com.snc.service_management_m) plugin active, push notification plugins are automatically activated.Installed with push notificationsSeveral types of components are installed with the push notifications plugins.Push notification propertiesPush notifications provides several properties to customize the setup.Push notification setup with the ServiceNow mobile applicationThe default ServiceNow mobile application automatically enables push notifications and configures mobile devices for push notifications when users initially log in to the instance with the mobile app.Push notification setup with a custom push applicationIf you are using your own custom mobile or push application, you must configure your app for use and set up the push contents.Failed push notification messagesPush notification delivery might fail for various reasons. You can view which messages failed and requeue them to be sent out if necessary.Push notification retentionYou can archive and eventually destroy push notifications that you no longer need or if your Push Notification table is excessively large.