The user interface (UI) is the main way to interact with the applications and
information in a ServiceNow
The following video provides more information on the user interface:
The following versions of the user interface are available. Each new version is intended to
provide an updated look and usability improvements.
The UI16 interface provides an updated look and usability improvements. Notable features
include real-time form updates, user presence, a redesigned application navigator with tabs for
favorites and history, and enhanced activity streams. UI16 is the default user interface for new
instances. For upgraded instances, an administrator must activate UI16.
Features introduced in the UI15 interface include redesigned icons, the ability to specify
when related lists load with a form, other new options on the system menu, and form
UI11 builds on the classic user interface by adding the Edge and several features including
split screen, bookmarks, and flyout windows. UI11 is activated but disabled by default.
Table 1. User interface components
||Runs across the top of every page and contains a logo, global navigation controls,
and tools. See System settings for the user interface (UI), UI15 banner frame and Edge buttons, or Legacy: UI11 banner frame.
||Also called the left-navigation bar. Provides links to all applications and modules.
See UI16 application navigator, UI15 application navigator, or Legacy: UI11 application navigator.
||Displays information such as lists, forms, homepages, and wizards.
||A toolbar on the left side of the UI15 and UI11 interfaces that provides quick links
to commonly used features. See The Edge.
In UI16, the
Favorites tab of the application navigator, represented by a star,
replaces the Edge. The collapsed view of the UI16 application navigator is similar to the