Navigation and the user interface

The user interface (UI) is the main way to interact with the applications and information in a ServiceNow instance.

The following video provides more information on the user interface:

The following versions of the user interface are available. Each new version is intended to provide an updated look and usability improvements.

UI16

The UI16 interface provides an updated look and usability improvements. Notable features include real-time form updates, user presence, a redesigned application navigator with tabs for favorites and history, and enhanced activity streams. UI16 is the default user interface for new instances. For upgraded instances, an administrator must activate UI16.

Figure 1. UI16 user interface
UI16 Change Request list

UI15

Features introduced in the UI15 interface include redesigned icons, the ability to specify when related lists load with a form, other new options on the system menu, and form personalization.

Figure 2. UI15 user interface
UI15 Change Request list

UI11

UI11 builds on the classic user interface by adding the Edge and several features including split screen, bookmarks, and flyout windows. UI11 is activated but disabled by default.

Figure 3. UI11 user interface
UI11 Change Request list
Table 1. User interface components
Component Description
Banner frame Runs across the top of every page and contains a logo, global navigation controls, and tools. See System settings for the user interface (UI), UI15 banner frame and Edge buttons, or Legacy: UI11 banner frame.
Application navigator Also called the left-navigation bar. Provides links to all applications and modules. See UI16 application navigator, UI15 application navigator, or Legacy: UI11 application navigator.
Content frame Displays information such as lists, forms, homepages, and wizards.
The Edge A toolbar on the left side of the UI15 and UI11 interfaces that provides quick links to commonly used features. See The Edge.

In UI16, the Favorites tab of the application navigator, represented by a star, replaces the Edge. The collapsed view of the UI16 application navigator is similar to the Edge.