Users: Enroll for QA Verification--identity verification using security questions

Your organization can require you to enroll for Password Reset services using security questions. To enroll, you select questions and provide answers that only you know. At another time, when you request password reset, your answers verify your identity.

Before you begin

Role required: none


  1. Navigate to Password Reset > Enrollment and then click the QA Verification tab.
    If you are required to enroll for the QA verification method, then the QA Verification tab is marked with an asterisk (*).
  2. Select a question from the list and enter the answer in the field below the question. Repeat the process until the required number of question and answer fields are filled in.
  3. Click Submit.
  4. (Optional) Enroll for identity verification using any of the other methods that your organization offers. See Users: Enroll for identity verification using SMS codes