Now Platform Capabilities The Now Platform delivers a system of action for the enterprise. Using a single data model, it makes it easy to create contextual workflows and automate business processes. ConnectServiceNow® Connect is a real-time messaging platform that connects you to your coworkers, bypassing email and static documents.NotificationsNotifications keep users informed of events that concern them. The system can notify users by email, SMS text message, or push notification.NotifyNotify allows you to integrate with telephony providers such as the Twilio service to manage phone calls and SMS messages from within your instance.Legacy NotifyNotify enables organizations with a Twilio account to send notifications using text and voice messages.Legacy: ChatLegacy chat provides real-time communication via instant messaging between users in a ServiceNow instance.Live FeedLive Feed is a social IT application that provides a place to post and share content in a ServiceNow instance. Configuration ManagementWith the ServiceNow® Configuration Management application, build logical representations of assets, services, and the relationships between them that comprise the infrastructure of your organization. Details about these components are stored in the configuration management database (CMDB) which you can use to monitor the infrastructure, helping ensure integrity, stability, and continuous service operation.Dependency ViewsDependency Views graphically displays an infrastructure view for a configuration item (CI) and the business services that it is part of and that it supports. Dependency Views indicates the status of its configuration items, and allows access to CIs related alerts, incidents, problems, changes, and business services.ComplianceCompliance is a tool set that enables administrators to certify ServiceNow data for correctness and fix any discrepancies found in the data.Data CertificationData Certification manages scheduled and on-demand validations of the configuration management database (CMDB) data.Content Management SystemThe Content Management System (CMS) is a ServiceNow application that primarily enables users to create a custom interface for the ServiceNow platform and ServiceNow applications.Credentials and connection informationCredentials and connection information are required to gain access to a computer or network device for Discovery, Service Mapping, and Cloud Management or to perform work using Orchestration.Edge EncryptionServiceNow® Edge Encryption™ encrypts sensitive data on your company premises before sending it over the Internet to your ServiceNow instance (encrypted in flight) where it remains encrypted at rest. Knowledge ManagementThe ServiceNow® Knowledge Management (KM) application enables the sharing of information in knowledge bases. These knowledge bases contain articles that provide users with information such as self-help, troubleshooting, and task resolution.Managed DocumentsUse the ServiceNow® Managed Documents application to control electronic documents within your instance.MetricBaseUse the MetricBase product to collect, retain, analyze, and visualize time series data on the Now Platform.MID ServerThe ServiceNow® MID Server application facilitates communication and movement of data between the platform and external applications, data sources, and services.OrchestrationServiceNow® Orchestration extends the workflow engine to manage processes and to automate things outside of a ServiceNow instance. Password Reset and Password Change applicationsThe ServiceNow® Password Reset application enables an end user to use a self-service process to reset the password. Alternatively, your organization can implement a process that requires a service desk agent to reset passwords for end users.Self-serviceThe Self-Service application gives supported end users a clean, simple front end to their IT support organization.Service administrationConfigure settings for services that support business applications or the platform.Service PortalService Portal is an alternative to the Content Management System (CMS) and a simple way to create portals for end users. It is a portal framework that allows administrators to build a mobile-friendly self service experience for users. It interacts with parts of the ServiceNow platform, so users can access specific platform features using Service Portal. Subscription ManagementWith the ServiceNow® Subscription Management application, review and manage how your ServiceNow subscriptions are used on your production instance.Survey ManagementWith the ServiceNow® Survey Management application you can create, send, and collect responses for basic surveys. If installed, you can also use the Survey widget to set up a survey within Service Portal.Timeline VisualizationsA timeline visualization is a representation of an organization's activities over time.Visual Task BoardsVisual Task Boards (VTB) transform the navigation of lists and forms into an interactive graphical experience.WorkflowWorkflow provides a drag-and-drop interface for automating multi-step processes across the platform. Each workflow consists of a sequence of activities, such as generating records, notifying users of pending approvals, or running scripts. The graphical workflow editor represents workflows visually as a type of flowchart. It shows activities as boxes labeled with information about that activity and transitions from one activity to the next as lines connecting the boxes.