Configure the related incidents icon

You can configure an icon to appear beside a reference field in a form, such as the Caller field, to display related incidents.

Before you begin

Role required: admin

About this task

The show related incidents icon (UI16 and UI15 related incidents icon in UI16 and UI15, UI11 related incidents icon in UI11) displays other incidents related to the referenced record.

Procedure

  1. In the form, right-click the label for the reference field and select Configure Dictionary.
  2. Add the ref_contributions=user_show_incidents dictionary attribute in the Attributes field.
  3. Click Update.
    The form reopens and the related incidents icon appears beside the field on the right.