Display values

Reference fields store a sys_id for each referenced record in the database, but the sys_id is not shown.

The reference field shows the display value. For example, an incident's Assigned to field stores the sys_id of a particular user, but actually displays the user's name. The following example shows how Charlie Witherspoon, which is the display value of a user record, is shown in the Assigned to field.

Figure 1. Display value xml
Table 1. Reference field
Reference field Value stored in database Display value field of source table Value displayed in UI
Assigned to [task.assigned_to] 46b87022a9fe198101a78787e40d7547 Name [sys_user.name] Charlie Whitherspoon
Reference fields show display values in: