Determining which list fields are exported

By default, exporting data from a list exports only the fields that are visible from the current view.

By default, exporting data from a list exports only the fields that are visible from the current view. If you want to export fields from another list view, you can switch views from the UI. Alternatively, you can add the sysparm_view parameter to the URL request. For example, to export fields visible from the Self Service (ess) view:

https://instance_name.service-now.com/incident.do?CSV&sysparm_view=ess

If you are exporting CSV or Excel data and do not specify a view, the export uses the default list view. You can export all fields by setting the sysparm_default_export_fields parameter to all. If you are exporting XML data, the export returns all fields unless you specify a particular view. The sysparm_default_export_fields parameter has no effect on XML exports.