Contextual search displays matching knowledge results Display knowledge search results on forms and record producers when users enter text in a field. Contextual search helps users deflect or quickly resolve their issues without involving the service desk operators. Contextual search can also include results from other sources such as a service catalog, allowing a user to directly order a catalog item from a search. Contextual searches are enabled for incidents by default, providing incident deflection using knowledge and social Q&A questions. This default implementation includes contextual search results for forms, record producers, email notifications, and wizards. To define a contextual search, first define a search context to set parameters, then define where the contextual search results are to appear: in forms, record producers, and wizards. You must have the admin role to define contextual searches and to administer contextual search functions and properties.