Tables installed with Service Management Core

There are several tables that are installed with Service Management Core.

Service Management Core adds the following tables.
Table Description
Part Requirement

[cmdb_model_part_requirement]

Defines a relationship between a service order task an an asset (part) required to complete this task.
Service Order Model

[cmdb_serviceorder_product_model]

Stores service order templates.
Service Task Model

[cmdb_servicetask_product_model]

Stores service task templates.
Service Management Flow

[sf_state_flow]

State flows for Service Management.
Service Order Flow

[sf_sm_order]

State flows for service orders.
Service Task Flow

[sf_sm_task]

State flows for service order tasks.
Asset Usage

[sm_asset_usage]

Defines relationship between a service order task and the assets used to complete this task.
SM Category

[sm_category]

Links a single service order template to a service order category value.
SM Config Module

[sm_config_module]

Links a configuration to a set of navigation modules that are shown or hidden based on configuration settings.
SM Config

[sm_config]

Service management application configuration.
Service Management Incidentals

[sm_incidentals]

Incidental items used to complete a service order task.
Service Order Groups Dependency

[sm_m2m_group_dependency]

Dispatch groups that handle scheduling for assignment groups.
SM Model Application

[sm_m2m_model_application]

Links SM applications to hardware and consumable models often used in part sourcing.
SM Model Knowledge

[sm_m2m_model_knowledge]

Relates any knowledge page to any model.
Affected CI

[sm_m2m_order_affected_ci]

Configuration items related to a service order.
Service Order Task Models

[sm_m2m_somodel_stmodel]

Links service task models to service order models.
Task Affected CI

[sm_m2m_task_affected_ci]

Configuration items related to a service order task.
Service Order Task Contract

[sm_m2m_task_contract]

Defines a relationship between a task and contract.
Service Order Task Dependency

[sm_m2m_task_dependency]

Defines a dependency between two service order tasks: downstream task cannot be started before upstream task gets completed.
Service Order Task Template Dependency

[sm_m2m_task_template_dependency]

Defines a dependency between two service order task templates: downstream task cannot be started before upstream task gets completed.
SM Notification Rule

[sm_notification_rule]

Service management notification rules.
Service Order

[sm_order]

Defines and manages work that needs to be performed.
Part Requirement

[sm_part_requirement]

Defines a relationship between a service order task and an asset (part) required to complete this task.
Service Task

[sm_task]

Unit of work performed by one person in one session (one location, one time).
SM Template Definition

[sm_template_definition]

Defines a field and value that will be included in a service order template.
Task Asset

[task_asset]

Assets related to a task.