Transfer orders move necessary parts to the location where the agent can receive
them. If there is not enough information to create a transfer order, the dispatcher can
request more details from the qualifier.
Role required: wm_dispatcher or wm_admin
Open a work order task in Pending Dispatch state.
In the Work Notes field, enter a reason for returning
the work order.
Click Request more information.
The task state changes to Draft and the work order
state changes to Awaiting Qualification. If Field Service Management
is configured for automatic
qualification, the work order state remains at