Re-enable state flows

When service management state flows have been disabled, they cannot be re-enabled from the user interface.

About this task

State flows can, however, be re-enabled by running a script for each service management application.

Procedure

For each service management application, run the following script:
var gr = new GlideRecord(‘sm_config’);
 gr.get(‘name’, ‘{YOUR_APP_NAME}’); //this can be looked up by navigating to 
 the sm_config list
 gr.use_sf = true;
 gr.update();