Existing tasks can be cloned to create tasks with the same populated
In the cloning process, the following information is copied from the source task:
Role required: admin, ITIL, creator, or catalog admin
- Parent request reference
- Short description
- Assignment group
- Required skills
Open the request task and select Clone Task under
The application creates a task in Draft state.
The Work Notes field contains the original task number
and text stating that the task is a clone.