The ServiceNow® Finance
Service Management application lets you request changes to the operation and maintenance of your
finance-related requests. The finance staff can then track these requests and make the necessary
Any user in the system can view all open finance requests. This gives your users a chance to
see the finance issues that have already been reported before they submit a new request.
Request templates are linked to service catalog items - specifically, to record producers. When
you make a request from the catalog, it uses the template associated to catalog item to create
the actual finance request.
Finance Service Management is one in a suite of applications known as Service Management (SM)
applications. SM applications, such as field service management and facilities service management
allow you to manage business functions that require a request-type workflow where requests are
approved, qualified, assigned, and completed.
When Service Management is activated, SM applications can be activated, as well as other
features such as the Service Management Application Designer and the Service Management
Finance Service Management process
The Finance Service Management process is as follows:
- Users submit finance requests through the service catalog.
- Based on settings in the Finance Service Management Configuration, the request transitions
through states based on actions performed on the request.
- When the request has been fulfilled by the finance team, the request is closed.