Thank you for your feedback.
Form temporarily unavailable. Please try again or contact docfeedback@servicenow.com to submit your comments.
Versions
  • London
  • Kingston
  • Jakarta
  • Istanbul
  • Helsinki
  • Geneva
  • Store
Close

Finance Service Management

Finance Service Management

The ServiceNow® Finance Service Management application lets you request changes to the operation and maintenance of your finance-related requests. The finance staff can then track these requests and make the necessary changes.

Explore

Set up

Administer

Use

Develop

Troubleshoot and get help

Finance Service Management overview

The ServiceNow® Finance Service Management application lets you request changes to the operation and maintenance of your finance-related requests. The finance staff can then track these requests and make the necessary changes.

Any user in the system can view all open finance requests. This gives your users a chance to see the finance issues that have already been reported before they submit a new request.

Request templates are linked to service catalog items - specifically, to record producers. When you make a request from the catalog, it uses the template associated to catalog item to create the actual finance request.

Finance Service Management is one in a suite of applications known as Service Management (SM) applications. SM applications, such as field service management and facilities service management allow you to manage business functions that require a request-type workflow where requests are approved, qualified, assigned, and completed.

When Service Management is activated, SM applications can be activated, as well as other features such as the Service Management Application Designer and the Service Management Portal.

Finance Service Management process

The Finance Service Management process is as follows:
  1. Users submit finance requests through the service catalog.
  2. Based on settings in the Finance Service Management Configuration, the request transitions through states based on actions performed on the request.
  3. When the request has been fulfilled by the finance team, the request is closed.