Schedule status

View an agent's schedule status in the information box that opens when you click the agent's icon in the dispatch map or in an agent's user record.

A green icon indicates that the agent is ahead of schedule. If the agent is behind schedule, the icon in the map appears in red. Possible statuses are:
  • Ahead of schedule
  • On time
  • Behind schedule, less than 30 minutes
  • Behind schedule, between 30 to 60 minutes
  • Behind schedule, more that an hour

To display the agent schedule status in the user lists and records, navigate to User Administration > Users and configure the User list and form to show the On schedule field. This action puts the schedule status field on all user records.

Tasks that are behind schedule appear highlighted in lists and forms.
  • Red: Tasks that are more than one hour behind.
  • Orange: Tasks that are between 30 and 60 minutes behind.
  • Yellow: Tasks that are only 30 minutes behind.