Marketing Service Management process

Administrators in the global domain can set marketing configurations to determine how the system handles daily operations. Marketing Service Management defaults to the request-driven method for handling tasks.

You can switch to the task-driven process if you require multiple tasks to be performed before the request can be considered complete.

The marketing service management process is as follows:

  1. Users submit marketing requests through the service catalog.
  2. Based on settings in the Marketing Service Management Configuration, the request transitions through states based on actions performed through the request.
  3. When the request has been fulfilled by the marketing team, the request is closed.