Associate CIs to work orders and work order tasks

The initiator of a work order usually specifies the configuration items for the work order and work order tasks.

CIs on the work order:
  • Give qualifiers an overview of all the work that needs to be done.
  • Provide important information for the agents completing the individual tasks.

When assigning CIs to individual tasks, the qualifier and dispatcher can choose only from the CIs in the Work Order Affected CIs related list. The same CI in a work order can be applied to multiple work order tasks.

Figure 1. Affected CIs on a work order