Properties installed with Legal Service Management

Legal Service Management adds the following properties.

Property Type Description
legal.allow.toll.roads true or false Allow toll roads to be used
legal.autodispatch.geolocation true or false Geolocation should be used to update estimated travel time via Google Maps API
legal.default.end.time string Default end time for all agents when no schedule is set; formatted as 17:00
legal.default.start.time string Default start time for all agents when no schedule is set; formatted as 08:00
legal.evening.rush.hours string Evening rush hour span; formatted as 14:30-16:00
legal.location.weight integer Location weight
legal.max.agents.processed integer Sets the maximum number of agents that will be processed by auto-dispatch at a time
legal.morning.rush.hours integer Morning rush hour span, formatted as 06:30-08:00
legal.rush.travel.buffer integer Percentage to add to all rush hour travel times
legal.skills.weight integer Skills weight
legal.timezone.weight integer Time zone weight
legal.travel.buffer integer Merge the task and agent markers on the geolocation maps with a purple marker
legal.work.spacing integer Amount of time (in minutes) to add between the end of a task and the travel start of the next
legal_management.map.merge.task.agent.markers true or false Merge the task and agent markers on the geolocation maps with a purple marker