Dispatch a task from the queue

You can dispatch a task from the dispatch queue.

Before you begin

Role required: wm_dispatcher, wm_initiator_qualifier_dispatcher, or wm_admin role

Procedure

  1. Navigate to Field Service > Dispatching > My Dispatch Queue.
  2. Open a work order task.
  3. Select an Assignment group.
  4. Select an individual agent in the Assigned to field.
    The lookup list displays all of the agents in the assignment group.
  5. Click Update.