Push notifications, actions, and messages

Push notifications, actions, and messages for work order task assignments and reminders.

Push notifications

Adds the following notifications to System Notification > Push > Push Notifications:
  • WorkOrderTaskUpcomingReminder: sends a notification to the assigned agent as a reminder about an upcoming task.
  • WorkOrderTaskAcceptanceNotification: sends a notification when a task needs to be accepted by an agent.
  • WorkOrderTaskGrpAssignmentNotification: sends a notification when a dispatcher assigns a task to an assignment group.
  • WorkOrderTaskAutoAcceptanceNotification: when auto assignment is enabled, sends a notification when a task is auto accepted by an agent.

Push notification actions

Adds the following actions to System Notification > Push > Push Action:
  • WO Task-Accept Action
  • WO Task-Reject Action
  • WO Task-Running Late Action

Push notification messages

Adds the following messages to System Notification > Push > Push Messages:
  • WO Task Acceptance Message
  • WO Task Auto Acceptance Message
  • WO Task Group Assignment Message
  • WO Task Upcoming Reminder Message

Turn on notification preferences

Field service agents need to turn on the following notification preferences:
  1. Navigate to Self Service > My Notifications.
  2. Turn on the work order task notifications:
    • WO Task Acceptance Notification
    • WO Task Auto Acceptance Notification
    • WO Task Group Assignment Notification
    • WO Task Upcoming Reminder
  3. Ensure that notifications are set to ON on the user profile.