Facilities request creation Facilities service management uses the common service management request management process. Any user can submit a facilities request through the Facilities catalog. Users with the facilities_staff role can also create and update facilities requests from the Facilities Request form. Create a request through the facilities catalogEmployees use the Facilities catalog to submit requests. The catalog provides several different categories so users can choose the one that closely relates to their request. Create a request with the facilities request formFacilities staff members create requests using the Facilities Request form, allowing them to associate the request with a configuration item (CI), like printers or projectors.