Add related records to a security incident

You can add related records, such as problems, changes, and incidents to existing security incidents.

Before you begin

Role required: sn_si.basic

Procedure

  1. Open the security incident you want to update.
  2. Click the Related Records tab.
  3. Fill in the fields, as needed.
    Field Description
    Problem Select a Problem (PRB) record that resolves the underlying issue that caused this security incident to be created. The PRBs for this incident are typically created by right-clicking in the security incident form header and selecting Create Problem.
    Parent Select a task record related to the underlying issue that caused this security incident to be created.
    Parent security incident Select a security incident record related to the underlying issue that caused this security incident to be created. See Parent and child security incident relationships.
    Incident Select an Incident (INC) record that resolves the underlying issue that caused this security incident to be created.

    The incident is typically created by right-clicking in the security incident form header and selecting Create Incident.

    Change request Select a Change Request (CHG) record that resolves the underlying issue that caused this security incident to be created. The change request is typically created by right-clicking in the security incident form header and selecting Create Change.
  4. Click any of the following tabs to further update the security incident:
  5. When you have completed your entries, click Submit.