Qualys Host detection import workaround

This task is a workaround for Helsinki only.

Before you begin

Role required: admin
Note: The following task is only applicable to Helsinki Patch 9 and earlier, or Istanbul Patch 5 and earlier.
The detection_template.xml is available in the KB article, KB0622443.

About this task

For instances on Helsinki Patch 9 and earlier, or Istanbul Patch 5 and earlier, PRB714243 is an issue with the ServiceNow XML data loader. If certain elements are not contained in the first 10 records of the XML data, those elements not processed. The issue is seen in the Qualys Host Detection Integration where elements (such as nullable values like “Port” or the “SSL” flag) appear to be missing. This workaround is for the Qualys Host Detection Integration, specifically.

Procedure

  1. Log in as an admin on the affected system.
  2. Load, Preview, and Commit the following update set: Qualys_Host_Detection_tpl_update_set.xml
  3. Navigate to Qualys Vulnerability Integration > > Supporting Integrations
  4. Select Host Detection Import Set Reprocess Integration
  5. Attach the following file to the Host Detection Import Set Reprocess Integration record: detection_template.xml