User interface (UI) release notes

ServiceNow® platform UI enhancements and updates in the Jakarta release.

Activation information

UI16 is the default user interface for new instances. For upgraded instances, if you have the admin role, you can activate the UI16 plugin [com.glide.ui.ui16].

Browser requirements

Embedding videos in Internet Explorer and Safari is not supported. Both browsers have difficulty streaming videos uploaded to the database. Attach a file rather than embedding if you intend to use one of these browsers or an unsupported file type.

Changed in this release

  • TinyMCE editor: The HTML field editor was updated with the following improvements.
    • Paste images, text, and formatted content all at once from Microsoft Word or Microsoft Excel into a form HTML field.
    • New icons.
    • Video support for flash animations (.swf), MPEG-4 Video (.mp4), and WebM Video (.webm)
  • Video attachments: MPEG-4 (.mp4) or WebM video (.webm) files attached to a form plays within the activity stream, rather than downloading directly to the file system. MPEG-4 (.mp4) files uploaded in the Safari browser still download as usual instead of playing directly in the browser.
  • Reference icon preview: When list v3 is enabled, all reference icons (Information icon that appears next to an item in a list) on lists and forms show a preview with the option to the open the record, regardless of whether list v3 or list v2 is in use.
  • List v3 updates:
    • Enhancements to the group by option in a table
    • Live lists and live related lists are enabled by default. Disable live lists by navigating to System Properties > List v3 and clearing the Enables real-time record updates on List v3 check box. Disable live related lists by searching for the live related lists property [glide.ui.list_v3.enable_live_related_lists], then change the value to False. For more information on this functionality, see KB0635884.
  • Navigate directly to a table: In the application navigator, append any valid table name with .config to navigate directly to the personalize_all.do view of the table. For example, typing incident.config opens the incident table configuration view. Typing .CONFIG opens the personalize_all.do view of a table in a new tab or window.
  • Name-Value pairs : new field type that enables you to map text values.
  • Accessibility improvements: Improvements to accessibility were made throughout the platform in congruence with WCAG 2.0 A standards. Improvements made specifically to the UI are listed here.
    • Error messages appear in a message at the top of a form screen rather than in a browser pop-up window.
    • The Contrast UI theme included with previous versions was renamed to Black and White to make way for the accessibility-related Contrast UI theme.