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Search administration release notes

Search administration release notes

ServiceNow® platform search administration enhancements and updates in the Jakarta release.

By default, the system uses the Zing text indexing and search engine to index and search record data.

Jakarta upgrade information

To enable scoring knowledge documents by inverse term frequency, regenerate the index for the knowledge table.
Note: Regenerating an index may take a while to complete depending on table size and other factors. You may notice performance degradation or incomplete search results while the system regenerates the index.
The URL to perform exact match searches has changed. Update any legacy target URL from to The legacy URL might be present in these items:
  • UI macros for custom search pages
  • Custom search engines defined in your browser
  • Browser bookmarks

Activation information

Platform feature – active by default.

New in the Jakarta release

Change the query mode of an indexed table
Set the query mode to specify whether searches on an indexed table must match all or only some of the search terms.
Score search terms by inverse document frequency (IDF)
Enable TF-IDF (term frequency–inverse document frequency) to increase the search result scores of search terms that appear more frequently in a document, but less frequently in the whole collection of searchable documents.
Contextual Search widget for Service Portal
Display knowledge articles, service catalog items, or social Q&A records based on keywords entered in the description. This embedded widget can only be added to a record producer.

Changed in this release