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Mobile release notes

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Mobile release notes

ServiceNow® mobile product enhancements and updates in the Jakarta release.

Access an instance from your mobile device using the native mobile app or directly from your mobile browser.

New in the Jakarta release

Manage your notification settings in the native mobile app
You can enable or disable your notifications and the channels (devices) on which you receive them by using Notification Settings in the native mobile app. The list of notifications is organized by categories that identify and group related notifications for easier access.

You can set additional notification preferences, such as conditions or filters that affect notification delivery, through the System Settings window on a desktop instance or mobile web browser. For details, see User notification preferences .

Changed in this release

The mobile UI supports:

  • Performance analytics on Android devices
  • Field service agent map - You can use My Map to view an agent's location and assigned tasks.
  • Field Services Agent Calendar - You can view the Agent Calendar to see assigned tasks by day, week, or month.

Activation information

The mobile web experience is active by default.

To access the native mobile app, download the app from either the Apple iTunes or Google Play stores.

Browser requirements

Access the mobile web interface from the latest versions of the Safari or Chrome web browsers on your mobile device.