Browser support

Browser support varies for each version of the user interface (UI). Most major browsers are supported.

Some features have additional browser requirements, which are noted in the appropriate documentation. Browser versions listed in the following table are the latest public release at the time of testing.

Note: UI11 is in maintenance mode. Upgrade to UI15 or UI16.
Table 1. Browser support for each UI version
UI version Chrome support Firefox support Internet Explorer support Microsoft Edge support Safari support Tablet mobile browser Phone mobile browser*
UI16 Latest public release Latest public release of Firefox of Firefox ESR 11 and up
  • Edge mode is supported
Latest public release 9.1 and up Supported Not supported
UI15 Latest public release Latest public release of Firefox of Firefox ESR 11 and up
  • Edge mode is supported
Latest public release 9.1 and up Supported Not supported
Legacy: UI11 Latest public release Latest public release of Firefox of Firefox ESR 11 and up, however UI11 is in maintenance mode and does not work well with any version of IE
  • Edge mode is not supported
Latest public release 9.1 and up Limited support Limited support

*Mobile phone browsers do not support the desktop version of the UI. Instead, mobile browsers use the mobile UI.

Internet Explorer web browser notes

Important: Due to significant performance issues, ServiceNow recommends that customers utilize a modern browser for its products and migrate away from Internet Explorer 11. For more information, refer to KB0683275.
  • Internet Explorer 11 is susceptible to memory leaks, which may impact performance, especially in Windows 7.
  • In Jakarta and later, Internet Explorer versions prior to IE11 are no longer supported.
  • Compatibility mode is not supported.
  • Setting Security Mode to High (via Internet Options > Security tab) is not supported.

Safari web browser notes

  • There is a security issue in some versions of Safari. User credentials may be disclosed to an unexpected site via auto-fill. For more information, see the Apple security update.
  • Starting with Safari 9.1 and future versions of Safari, the leave page / stay on page pop-up message only displays once.

Exceptions to browser support

Certain applications and features in the Jakarta release have browser requirements that differ from the list of browsers generally supported by the ServiceNow platform.

Note: In Jakarta and later, Internet Explorer versions prior to IE11 are no longer supported.
Table 2. Platform browser exceptions
Platform features Details
Accessibility release notes

Some keyboard shortcuts and tab-through are browser-specific. See your specific browser documentation for more information.

Dependency Views release notes
The Dependency Views module supports the latest version or service pack of the following browsers:
  • Firefox with the latest ESR
  • Chrome version 25 or later (latest version recommended)
  • Safari version 6 or later
  • Microsoft Internet Explorer (IE) version 9 or later
Automated Test Framework release notes

Automated Test Framework works with all browsers supported by the ServiceNow platform, but some browsers have features to throttle CPU time that can hamper automated test performance. For information on how to mitigate these issues, see browser recommendations for ATF.

Mobile release notes

Access the mobile web interface from the latest versions of the Safari or Chrome web browsers on your mobile device.

Notifications release notes

If you are using the Internet Explorer browser, you must use version 11 or greater to support user notification preferences in the System Settings window. You can also use any of the other supported web browsers .

Visual Task Boards release notes
  • The latest public release of Firefox or Firefox ESR
  • The latest public release of Chrome
  • Safari version 9.1 and later
  • Internet Explorer version 11
    • Edge mode is supported.
    • Compatibility mode is not supported.
    • Setting Security Mode to High (via the Internet Options > Security tab) is not supported.
    • Internet Explorer 11 is susceptible to memory leaks, which may impact performance, especially in Windows 7.
  • Access Visual Task Boards on your mobile device using either a browser or the native mobile app. See supported devices for more information.
User interface (UI) release notes

Embedding videos in Internet Explorer and Safari is not supported. Both browsers have difficulty streaming videos uploaded to the database. Attach a file rather than embedding if you intend to use one of these browsers or an unsupported file type.

Table 3. Business Management browser exceptions
Details
Application Portfolio Management release notes

Internet Explorer version 10 and later.

Financial Management release notes

If you are using the Internet Explorer web browser, version 11 or later (including Microsoft Edge) is required to use all aspects of the workbench.

Project Portfolio Suite with Financials release notes

If you are using Internet Explorer, version 11 or later (including Edge) is required to use all aspects of the workbenches.

Table 4. IT Service Management browser exceptions
Details
Service Portfolio Management release notes

Internet Explorer version 10 and later.