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Jakarta Patch 5 Hot Fix 4

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Jakarta Patch 5 Hot Fix 4

The Jakarta Patch 5 Hot Fix 4 release contains fixes to these problems.

For Jakarta Patch 5 Hot Fix 4:
Build date: 01-11-2018_0849
Build tag: glide-jakarta-05-03-2017__patch5-hotfix4-01-09-2018
Important: For more information about how to upgrade an instance, see Upgrade to Jakarta.

For more information about the release cycle, see the ServiceNow Release Cycle. For a downloadable, sortable version of Jakarta fixed problems, see KB0623655.

Note: This version is approved for FedRAMP.

Fixed problem in Jakarta Patch 5 Hot Fix 4

Problem Short description Description Steps to reproduce

Workflow

PRB1241543

KB0680048

The exported PDF/CSV is taking the value of the 'Stage' field from the workflow context instead of the sc_req_item table
  1. Navigate to the sc_req_item.list and make sure there are at least 20 items; order items from Service Catalog if needed.
  2. Right click on the table header and select Export > Excel (.xlsx).
  3. For each RITM, compare the 'Stage' value in the exported file with the one in the record field.

Expected behavior: The stage values in the exported file match the stage values of the RITMS.

Actual behavior: The stage values in the exported file do not match the stage values of the RITMS.

Fixes included with Jakarta Patch 5 Hot Fix 4

* Unless any exceptions are noted, you can safely upgrade to this release version from any of the versions listed below. These prior versions contain PRB fixes that are also included with this release. Be sure to upgrade to the latest listed patch that includes all of the PRB fixes you are interested in.

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