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Jakarta Patch 5 Hot Fix 3

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Jakarta Patch 5 Hot Fix 3

The Jakarta Patch 5 Hot Fix 3 release contains fixes to these problems.

For Jakarta Patch 5 Hot Fix 3:
Build date: 12-14-2017_1522
Build tag: glide-jakarta-05-03-2017__patch5-hotfix3-12-12-2017
Important: For more information about how to upgrade an instance, see Upgrade to Jakarta.

For more information about the release cycle, see the ServiceNow Release Cycle. For a downloadable, sortable version of Jakarta fixed problems, see KB0623655.

Note: This version is approved for FedRAMP.

Fixed problem in Jakarta Patch 5 Hot Fix 3

Problem Short description Description Steps to reproduce

Human Resources Service Management


Rendering issues with the com.snc.pdf_generator when formatted tables are added to the PDF body of the template When generating a document from a Workforce Administration Case that contains a formatted table in the PDF Template's form, the preview of the document is incorrect. This issue occurs when the table cell is resized after adding it to the document template.


  • Install the Human Resources Scoped App: Core plugin, preferably with demo data

Steps to reproduce

  1. Log in as admin.
  2. Navigate to HR Administration > Document Templates (sn_hr_core_document_template).
  3. Create a new record or edit an existing one.
  4. Using the Table icon, add a table inside the Body field.
  5. Format the table. For example, navigate to Table Properties > Advanced and select a Border color. Click OK to save.
  6. Save the Document Template record.
  7. Navigate to HR Case Management > Workforce Administration Cases.
  8. Verify the name of someone who has a case assigned to them. With demo data: Suzette Devaughan has HRC0000505 assigned to her.
  9. Impersonate the assigned HR user.
  10. Navigate to HR Case Management > Workforce Administration Cases and go into the assigned record. Verify that the PDF Template field selected is the one that has the formatted table.
  11. From the header of the form, select Preview Document, and then click Generate. The attachment file will display in the header.
  12. Click View.

Expected behavior: The PDF will display correctly and maintain formatting of the template used to generate the document.

Current behavior: A black rectangle is displayed, overlapping the content of the generated document. If the table is not formatted or if there is no table, the document displays correctly.



ClassDefNotFound error appears on MetricBase 'Test Connection' with MetricBase HA setup



Performance issues can occur during CI creation or updates RW serialized record / CMDB compact records should not pull metric data from MetricBase (Clotho) for evaluation.

Fixes included with Jakarta Patch 5 Hot Fix 3

* Unless any exceptions are noted, you can safely upgrade to this release version from any of the versions listed below. These prior versions contain PRB fixes that are also included with this release. Be sure to upgrade to the latest listed patch that includes all of the PRB fixes you are interested in.