Jakarta Patch 1 Hot Fix 2

The Jakarta Patch 1 Hot Fix 2 release contains fixes to these problems.

For Jakarta Patch 1 Hot Fix 2:
Build date: 07-20-2017_0935
Build tag: glide-jakarta-05-03-2017__patch1-hotfix2-07-19-2017

For more information about how to upgrade an instance, see Upgrade to Jakarta.

For more information about the release cycle, see the ServiceNow Release Cycle. For a downloadable, sortable version of Jakarta fixed problems, see KB0623655.

Note: This version is approved for FedRAMP.

Fixed problem in Jakarta Patch 1 Hot Fix 2

Problem Short description Description Steps to reproduce

Service Catalog

PRB1082072

Catalog UI policies and onChange catalog client scripts are not fired on read-only fields

When a read-only variable's value is changed dynamically, catalog UI policies and onChange catalog client scripts associated with any read-only field are not triggered.

This issue occurs in record producers, catalog items, and order guides. It does not occur on Service Portal.

In a Jakarta instance:

  1. Set up the following:
    • Catalog item: Test PRB1082072
    • Variables: test_dropdown_1 (select box), test_text_1 (single line text), test_label_1 (label)
    • UI policy: Set Test Text 1 Read Only. This makes test_text_1 read-only.
    • UI policy: Reveal Label 1. This makes Test Label 1 visible when Test Text 1 has 'option2' as the value.
    • Catalog client script: Set test text dynamically. This will set the value of Test Text 1 when Test Dropdown 1 changes.
  2. Navigate to Maintain Items and search for the catalog item Test PRB1082072.
  3. Open the catalog item, and click Try it.
  4. Change the Test Dropdown 1 to Option2.

Expected behavior: A label called 'Test Label 1' will appear under the 'Test Text 1' variable.

Actual behavior: 'Test Label 1' does not appear, which indicates that the catalog UI policy 'Reveal Label 1' is not being triggered.

Fixes included with Jakarta Patch 1 Hot Fix 2

* Unless any exceptions are noted, you can safely upgrade to this release version from any of the versions listed below. These prior versions contain PRB fixes that are also included with this release. Be sure to upgrade to the latest listed patch that includes all of the PRB fixes you are interested in.