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Jakarta Patch 1 Hot Fix 1

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Jakarta Patch 1 Hot Fix 1

The Jakarta Patch 1 Hot Fix 1 release contains fixes to these problems.

Jakarta Patch 1 Hot Fix 1 was released on July 18, 2017.
Build date: 07-16-2017_1250
Build tag: glide-jakarta-05-03-2017__patch1-hotfix1-07-15-2017

ServiceNow QPP targets and patches are immediately available. Users do not need to request an entitlement to schedule an upgrade to these versions.

Important: For more information about how to upgrade an instance, see Upgrade to Jakarta.

For more information about the release cycle, see the ServiceNow Release Cycle. For a downloadable, sortable version of Jakarta fixed problems, see KB0623655.

Note: This version is approved for FedRAMP.

Fixed problem in Jakarta Patch 1 Hot Fix 1

Problem Short description Description Steps to reproduce

IT Service Management



gs.calDateDiff results in an out of memory error when dates cross DST change days When dates cross a Daylight Saving Time change, gs.calDateDiff results in an out of memory error. gs.calDateDiff is used in the 'mark_closed' and 'mark_resolved' business rules, which are in the Incident module and Incident AutoClose scheduled job.

Refer to the listed Known Error KB article for details.

Fixes included with Jakarta Patch 1 Hot Fix 1

* Unless any exceptions are noted, you can safely upgrade to this release version from any of the versions listed below. These prior versions contain PRB fixes that are also included with this release. Be sure to upgrade to the latest listed patch that includes all of the PRB fixes you are interested in.