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All other Jakarta fixes

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All other Jakarta fixes

The Jakarta Early Availability release contains fixes to these problems.

Jakarta was released on June 15, 2017.
Build date: 05-31-2017_2011
Build tag: glide-jakarta-05-03-2017__patch0-05-18-2017
Important: For more information about how to upgrade an instance, see Upgrade to Jakarta.

For more information about the release cycle, see the ServiceNow Release Cycle. For a downloadable, sortable version of Jakarta fixed problems, see KB0623655.

Note: This version is approved for FedRAMP.

All other Jakarta fixes

Problem category

Number

Short description

Agile Development

PRB585798

UI action 'Create story' introduced in Calgary does not work on rm_enhancement if there is no related or embedded list

Agile Development

PRB654355

Calculation on daily total points leads to incorrect spike in burndown charts

Agile Development

PRB727491

Story "Convert into epic" UI action generates a work note message with an unmatched trailing parentheses

Agile Development

PRB628460

Column headers are not aligned with the data on the rank window of stories

Approvals

PRB868619

Approval history journal entries do not reflect the correct created timestamp

Approvals

PRB819800

getValue and getDisplayValue should not result in the evaluation of workflow pathing for the stage rendering

Approvals

PRB671426

One of the lines in the Reject UI action does not deal properly with the Japanese message

Approvals

PRB742265

Empty values of the variable's lookup label is getting displayed as 'null' in approval summarizer formatter

Approvals

PRB935869

Performance issue with approving a change request - it takes a long time to approve a linear function of # of Approvers on the change

Approvals

PRB662854

Querying for existing approvals on task inserts/updates is slow and sometimes unnecessary

Archiving

PRB679057

Archiving tables with long names cause truncates the archived table name

Archiving

PRB913668

Restored record points to archive table instead of original table

Archiving

PRB657362

Reference field loses reference if the referenced record is archived.

Assessments

PRB760266

Assessment > Administration > Bubble chart is not working as expected

Asset Management

PRB703801

When setting Retired state and --None-- substate on Asset record, CI it is not synchronizing the Status / Substatus value.

Asset Management

PRB677286

Modifying form sections in one product model (i.e. cmdb_software_product_model) also affects other model form sections

Asset Management

PRB760360

Assets substatus from a source request transfer order do not stay as reserved

Asset Management

PRB910654

Fix scripts to enable SAM transform maps do not work if the SAM is installed before SCCM

Asynchronous Message Bus

PRB709024

Multiple threads building AMB processor cache lead to duplicate registrations with Bayeux server.

Audit History

PRB716857

Calendar view of a record history does not respect ACL on the sys_email table. All emails are always visible.

Audit Management

PRB753395

When adding profiles to an engagement, the popup's pagination is broken

Authentication

PRB654728

Patching or update results in SAML2 installation exit activation, even though MultiSSO is active

Authentication

PRB724071

Business rule "MultiSSO - Activated second IDP" throws a warning

Authentication

PRB649671

Digest authentication is not functioning as expected via the Multi-SSO configuration

Authentication

PRB900799

Looping occurs during SAML login

Authentication

PRB819407

Demo Data for SSO is loaded with an expired certificate from SSO Circle( SAML 2.0 ) Certificate

Authentication

PRB712179

Service Portal with SSO enabled redirects to nav_to.do?uri=/sp

Authentication

PRB811786

When users work with LDAP configuration and update the scheduled load settings for OUs, the "Test & Save" button is not always activate even if they have modified some values (e.g. changing it from every 5 to ever 10 hours).

Authentication - SSO

PRB801361

Issue with SSO authentication post-Istanbul upgrade for MultiSSO update set.

Authentication - SSO

PRB812097

When a user logs out of the instance, 'not_allowed.do' appears

Automated Test Framework

PRB712630

Duration(days and hours) for the repeat field cannot be set

Automated Test Framework

PRB803670

Jasmine test suite result only reflects the last spec's result.

Automated Test Framework

PRB833259

Set Field Values step configuration does not support asynchronous updating fields

Automated Test Framework

PRB821936

Copying the Record Query step configuration results in a new step configuration that cannot be rendered when adding the Test Step to a test

Change Management

PRB677478

Change so restricted fields do not show up in the field list of Change Request values

Change Management

PRB718578

std_chg_template_handler UI macro breaks CMS functionality

Change Management

PRB719914

When creating a Standard Change from an incident, the parent field on the change request does not inherit the incident number

Change Management

PRB900298

When using the Copy Change feature of change request, date time fields are shifted by the difference between system time and the users local time

Change Management

PRB733903

"Request Approval" UI action on Insert does not work on change_request

Change Management

PRB714933

UI action sets the 'State' field incorrectly on the new change form

Change Management

PRB709972

Propose changes and add button on task_ci table are not compatible with List v3 and needs to be corrected

Change Management

PRB818314

CAB Workbench: CAB Workbench form widget runs into JS errors if for some reason getForm() returns no data

Change Management

PRB718562

Some base system record producers have a read-only protection policy that prevents them from being renamed

Change Management

PRB711477

The 'Statistics' tab for a standard change template does not work. It says "0" even if there are plenty of changes visible in the 'Changes' tab.

Change Management

PRB748068

When closing a change, the work_end field is populated with the current date/time which overwrites the user defined date/time.

Change Management

PRB833134

Orphaned Change Tasks are created when using 'Copy Change' on a Change Request with Change Tasks

Change Management

PRB716162

CAB Workbench dependencies load on all Service Portal pages

Change Management

PRB711089

Issue with progression of approval coordinator activity when approval user activity has approval records as no longer required

Change Management

PRB881565

"Create Standard Change" UI action for "Change Management - Standard Change Catalog plugin "references sc_catalog instead of sc_catalogs

Change Management

PRB722939

On a change request, the related list of emergency changes is not visible after upgrading

Change Management

PRB726541

"Execute operation on script include 'SysRelatedList' from scope 'Change Management - CAB Workbench' was denied" error is displayed on a CAB record when List v3 is enabled

Change Management

PRB704660

The 'Notify Change Calendar Remove' is not triggered

Change Management

PRB879366

getTotalNumberOfItems function in AssociateCIToTask script include fetches all rows just to get count

Change Management

PRB886147

List field in Standard Change Properties will not end up as a list on the standard change proposal form that the producer creates

Change Management

PRB824281

In standard change proposals, there are errors when submitting and some demo data is duplicated

Change Management Conflict Detector

PRB865345

Pop up window for mandatory fields shows after the form has loaded.

Chat

PRB890629

Configuring roles in connect.roles system property prevents users without the role from initiating Connect Support chats

Chat

PRB760910

"... has left the support session" is not accessible for screen readers,

Chat

PRB717038

Group avatars do not change when updated with a different image and the conversation list does not reflect the correct avatars.

Chat

PRB715128

'$chat_support.do' breaks out of frame in Helsinki

Chat

PRB717327

Using Legacy Chat in Helsinki, the chat client user does not see responses until the chat window is reopened

Chat

PRB721313

Connect lacks support for cross-domain conversations, leading to poor behavior in MSP instances

Chat

PRB712490

Console error when creating a chat with another user

Chat

PRB733486

User presence fails to update watch list when user first or last name contains a comma ","

Chat

PRB718493

Using 'Chat Live with Support' on the iOS mobile app causes user messages to be erased as they type

Chat

PRB692435

When Connect is on, UI16 does not change the browser title to reflect the page

Chat

PRB915079

When trying to create a new chat conversation on IE, the list of users is not displayed

Cloud Management Application

PRB760095

cmdb_ci_vmware_nic table is missing after activating Discovery, and cmdb_ci_virtual_nic exists instead

Cloud Management Application

PRB714527

getOldestSnapshot for AWS returns the wrong snapshot ID

Cloud Management Application

PRB734700

AWS - Discovery creates duplicate records in auto-scaling group launch configuration table

Cloud Management Application

PRB898073

Cloud User Portal - Workflow stages issue

Cloud Management Application

PRB830489

Tax has not been properly calculated during data rollup, as a result AWS Cost report does not match billing report from AWS

Cloud Management Application

PRB733826

Change request work flow is not getting triggered for Azure Resource Group that are under change conditions, when ordering from the service catalog

Cloud Management Application

PRB859533

VM instances have empty names and states from AWS configuration events

Cloud Management Application

PRB880353

Issue with VPC security group in AWS configuration

Cloud Management Application

PRB749455

Azure daily billing downloads results are missing some data, especially at the end of the month

Cloud Management Application

PRB724529

Azure discovery creates duplicate records in the Azure resource table

Cloud Management Application

PRB734602

Azure discovery failed to create new storage account record

Cloud Management Application

PRB663054

AWS Discovery fails to discover images in US regions

Cloud Management Application

PRB826911

AWS Discovery: Subnet Discovery is broken

Cloud Management Application

PRB715841

Not able to use req_item.variables in the condition builder

Cloud Management Application

PRB711701

Run script activity "Determine node management variables" does not work as expected

Configuration Management

PRB758410

Log warnings are caused by Business rule: 'Cloud and Config auto cancel change'

Configuration Management Database (CMDB)

PRB811532

Refresh does not work for CMDB dashboard

Configuration Management Database (CMDB)

PRB691791

Users receive "Can't find TimeLine Checkpoint <sys_id>" exception - broken references to previous checkpoints

Configuration Management Database (CMDB)

PRB717738

'CMDB Health Dashboard - Correctness' is not getting updated

Configuration Management Database (CMDB)

PRB715444

The OOB suggested relationships for racks and computer rooms appear to be backwards. A rack should be downstream from server since the server depends on the rack, but the OOB suggested relationship has the server upstream from the rack.

Configuration Management Database (CMDB)

PRB719770

Incorrect values for metric scores and total processed CIs

Configuration Management Database (CMDB)

PRB748483

Improve error logging messages for identification engine

Configuration Management Database (CMDB)

PRB820982

CMDB/PA dashboard not accessible to ITIL, asset role

Configuration Management Database (CMDB)

PRB724415

If new CI Relations are used, changes in new relationship editor are captured as sys_audit but not in history_set

Configuration Management Database (CMDB)

PRB714962

Old version CMDB sys_choice unloads are overwriting customer updates

Configuration Management Database (CMDB)

PRB702502

Error Log message (getEditLink)

Configuration Management Database (CMDB)

PRB712669

If a record contains the CI Relations formatter, the printer-friendly version page is misaligned

Configuration Management Database (CMDB)

PRB713909

Clicking on any of the graphs from completeness and compliance pages gives a blank page

Configuration Management Database (CMDB)

PRB714575

All CMDB angular page have issue on IE compatibility view

Configuration Management Database (CMDB)

PRB726125

CMDB Dashboard Staleness processor taking too long

Configuration Management Database (CMDB)

PRB733334

If a CI/users relation type and a CI/groups relation type have same "Parent descriptor", the suggested relationships filter does not work properly in relationship editor

Content Management System (CMS)

PRB626950

Calendar widget in CMS is cut off in Fuji & Eureka

Contextual Search

PRB679442

Using the "OR" in contextual search generates parser errors in the log

Contextual Search

PRB680811

Setting dot-walked fields in glide.knowman.attach.fields property does not work

Contextual Search

PRB725034

Contextual search fails

Contextual Search

PRB711115

while previewing from contextual search in IE, KB article with 'Attachment Link' set gets stuck

Contextual Search

PRB667860

Contextual search is not resizing in record producers

Contextual Search

PRB730502

Some gaps (blank spaces) are shown in place of the contextual search results in the record producer. It happens when there is a variable with a higher position order in the form.

Contextual Search

PRB744659

Cannot add a search field under any table configuration if high security is disabled or the strict actions property is set to false

Core Platform

PRB754944

Instance is unavailable after a calculated list of users is added to the user table

Core Platform

PRB899890

HR profile causes stuck default semaphores when locations have themselves as their parent

Core Platform

PRB753517

GlideWrapFactory is using the wrong scope

Core Platform

PRB884011

Export fails when filter contains duplicate Tag

Core Platform

PRB899686

A group can be its own parent, leading to infinite recursion

Core Platform

PRB830071

Excessively large number of conditions cause Javascript compilation exception

Core Platform

PRB913389

List field and slushbucket do not retain language translations

Core Platform

PRB840675

Unable to successfully revise CTI Processor solution for Istanbul by following KB0620953

Core Platform

PRB963801

glide_list fields made from choice entries instead of referenced records expose choice cache race condition

Core Platform

PRB711549

Business rule puts unscoped sys_user_preference records into scoped update sets

Core Platform

PRB649315

Exception handlers should not swallow transaction cancellation exception.

Currency

PRB713703

Expense line related list calculation not working

Currency

PRB758500

Converting from calculated price to multiple price in a catalog item price creates FX price record with no currency code displayed

Currency

PRB759808

Record watcher reports incorrect update on currency fields

Currency

PRB808372

Record watcher reports incorrect update on currency fields

Currency

PRB753671

Currency without fx_rate entry causes error 'Invalid currency, or currency table not populated'. It should say "entry on fx_rate table is required"

Customer Service Management

PRB820059

When selecting change layout in any overview screen on any of the incident/problem/change module, there is a blank layout present.

Customer Service Management

PRB672966

Stages are not appearing correctly on list view

Customer Service Management

PRB711278

Link to Notification preferences is missing in CSM portal profile

Customer Service Management

PRB725014

Users cannot add fields to Activity Formatter on case form

Customer Service Management

PRB833066

Issues with sys_user.user_name 'create' ACL, which is part of the Customer Service plugin

Customer Service Management

PRB707317

"Accepted Solution" or "Rejected Solution" shows up multiple times on the page.

Customer Service Management

PRB748503

Activating Customer Service plugin results in the contract record having a default scope of Customer Service instead of global

Customer Service Management

PRB944837

Clicking 'Find Agent' and 'Save' on new sn_customerservice_case records throws an error message, and a new record with only assigned_to field populated is created

Customer Service Management

PRB702769

Timeline renders incorrectly when moved from Case form section

Customer Service Management

PRB714981

Fix CSM app to use right snc_internal sys_id in updated xml files

Customer Service Management

PRB718629

"Create Case" record producer shows "HiddenField" on service portal

Customer Service Management

PRB718361

Editing System Properties > UI Properties requires you to switch scopes twice with Customer Service plugin installed

Customer Service Management

PRB954662

Account and contact info intermittently load slowly on new case CSM form

Customer Service Management

PRB754346

Unable to modify scoped dictionary overrides for Customer Service app when the base table is not owned by the app

Data Certification

PRB702064

CertificationTaskScript.processCheckedElements function makes a call to GlideAjax.getXMLWait()

Data Certification

PRB744168

Slow performance with Data Certification

Data Certification

PRB899453

Updating the related list on a data certification task does not update the related record

Date and Time

PRB652152

'Opened At' is set to a time later than the 'Created On' during the hour switchover of DST

Delegated Development

PRB706737

"Configure" menu item is missing for delegated developer which makes it hard for a DD to get to business rules, ACLs, UI actions, etc. for a particular table

Demand Management

PRB713702

Demand Workbench - List refresh does not work correctly if "Show - xx rows per page" is changed

Demand Management

PRB854137

Cost Plan breakdowns are not calculated correctly and costs are not rolled-up on the related demand

Demand Management

PRB731717

Decision records (dmn_decision) have only the Rejected state configured as a close state.

Demand Management

PRB820913

Client Script "Disable or Hide Teamwork area " is causing a client JS error when loading the idea.do form on Istanbul

Demand Management

PRB736538

OOB labor costs script has an incorrect value

Dependency Views (BSM Map)

PRB757036

Expand cluster node does not work

Dependency Views (BSM Map)

PRB888410

Exported image has a grey background instead of white

Dependency Views (BSM Map)

PRB752732

Nodes are not grouped in Dependency Views

Dependency Views (BSM Map)

PRB760954

The Role - dependency_views (which is supposed to have minimal privileges), is able to modify map menu actions (ngbsm_context_menu)

Design Experience Organization

PRB744034

Issue with alignment of fields on a form on Metric Attributes and Default Metric Attributes table

Discovery

PRB749890

Discovery on Linux creates file system relationship with parent='undefined' for multi-path devices

Discovery

PRB679070

MID Server JSON.parse() causes exception when called with Java string

Discovery

PRB719239

disk_space fields are being updated unnecessarily and causing many additional sys_audit records to be created

Discovery

PRB668393

CIM discovery issue on HP 3PAR storage servers

Discovery

PRB741269

Layer 2 Discovery not working as expected - issue with not creating Device Neighbor records because "cdpCacheEntry" values not matching to "ifEntry" values.

Discovery

PRB680733

Recursive relationship "DistributedBy::Distributes" can be created between services and computers in F5 load balancers

Discovery

PRB722267

Incorrect and missing object IDs interfere with UCS Discovery

Discovery

PRB758339

SNMP - If a 'SNMP - Routing' record is missing some ipCidrRoute or ipRoute fields, NullPointerException errors occur

Discovery

PRB715487

SMI - Storage Server probe can produce out-of-memory error

Discovery

PRB718089

Default view for these CI classes ("dscy_swtch_fwd_rule", "dscy_switchport" and "dscy_swtch_partition") shows nonsensical data

Discovery

PRB667110

SNMP probe command times out

Discovery

PRB900954

Fibre Channel Target Port wwpn and wwnn values are swapped when stored.

Discovery

PRB715059

Lookup of credentials by IP address in CyberArk fails if the IP address is a substring of another IP address

Discovery

PRB718782

Memory issues when processing load balancer exploration sensors with large payloads (SNMP - Netscaler - System and SNMP - F5 BIG-IP - System)

Discovery

PRB583965

Unparseable date: "Saturday, April 20, 2013 1:38:08 AM CDT" warning on Unix uptime probe under Solaris

Discovery

PRB642152

For large discoveries, the logs are filled with errors such as "No discovery source passed to ObjectSource"

Discovery

PRB713809

When MID Server uses WMI for Discovery instead of the "Windows - Installed Software" PowerShell probe, Discovery does not return the correct data on installed software

Discovery

PRB900884

MID Server upgrade fails because it is unable to delete a .dll file

Discovery

PRB825155

'schema' parameter is not respected by new SMI probes

Discovery

PRB715697

Additional check for DiscoverySolarisStorageSensor to handle iostat results with no "data.Size" nor "portInfo.serial_number" ( 'DiscoverySolarisStorageSensor' script include at line 61)

Discovery

PRB676611

SNMP GETBULK requests might not return results from some devices

Discovery

PRB717683

Discovery of storage on Linux fails and displays the error message 'Linux - Storage: TypeError: Cannot read property "data" from null'

Discovery

PRB858519

Linux Device Nodes associated with MPIO device containing Fibre Channel Disks are being reported as SCSI disks (FCTarget ports mapped to MPIO devices are not reported by script run on target Linux host).

Discovery

PRB761971

Disks in multipath pool (MPIO) are discovered separately which does not reflect the correct disk space of a server

Discovery

PRB732419

Usage of backtick in nginx probe parameter is causing errors in some shells

Discovery

PRB686788

Windows - MSSQL probe fails with 'Unexpected token' error due to incorrectly created MSSQL instance name

Discovery

PRB709724

Network adapter information is not populated for Mac OS X

Discovery

PRB711405

VMware credentials interceptor missing on Upgrades

Discovery

PRB714435

Session pool fails to unblock borrows when returning failed connections

Discovery

PRB742563

New identifier rule on cmdb_ci_computer does not do an exact count match on serial number

Discovery

PRB734008

Issue with how Discovery is picking up MSFT SQL instances on clustered SQL servers

Discovery

PRB690937

Discovering new network adapters does not set IP addresses to 'Absent'

Discovery

PRB758669

Unexpected behavior for Cisco UCS Discovery

Discovery

PRB730436

Discovery populates incorrect MAC addresses for AIX servers (AIX - Network sensor)

Discovery

PRB832300

Load balancer discovery not setting status of non-existent services, pools, and the like to Absent

Domain Support

PRB756920

Table upgrades and the domain hierarchy validation job invoking domain path validation on large tables cause database performance issues

Domain Support

PRB716985

Domain select & Reference picker shows inactive domains

Domain Support

PRB648491

Label of domain reference picker shows up for a user with no roles

Domain Support

PRB817692

'Domain - Cascade Domain - Task' business rule causes slow SQL

Domain Support

PRB698591

Transform of domain records after import is delayed if the run business rule is set to true

Domain Support

PRB754618

Domain validator notification is not respecting daylight savings

Domain Support

PRB855867

Domains: DWR GenerateOperation is not creating UPDATE DWR for tables which have sys_overrides column

Edge Encryption

PRB717547

Edge Encryption mass encryption job fails on fields with long column names

Edge Encryption

PRB667577

Edge Encryption proxy does not support 'http://' requests that are redirected to 'https://'

Edge Encryption

PRB711423

Having two different record producers that both have encryption rules results in conflicts during encryption

Edge Encryption

PRB711596

Edge Encryption does not support certificate authentication for SafeNet

Edge Encryption

PRB713719

Edge Encryption should better handle the case of invalid table names

Edge Encryption

PRB716526

List view of large tables (11M+ records) via proxy results in 504 gateway timeout error

Email

PRB713084

Adding excessive number of recipients in email client can prevent email from being sent successfully

Email

PRB860963

When an unregistered user sends an email to instance, inbound email incorrectly will be classified as 'new' when no watermark or In-Reply-To header, but a subject line starting with a recognized reply prefix and a valid existing record number

Email

PRB743945

Subscription (sys_notif_subscription) changes are being tracked in update sets as of Helsinki

Email

PRB732246

Receive-type is set to 'new' when email filter triggered even though classification should be reply or forward.

Email

PRB718569

Notification preferences does not load in Firefox

Email

PRB705054

If a user is added as a BCC recipient multiple times in a notification and recipient chunking is triggered, the user will receive duplicate emails

Email

PRB742904

Instance performance reading emails with large attachments from IMAP server is slow

Email

PRB723473

Notification template v1 does not perform substitution of ${NOTIF_UNSUB} in a layout

Email

PRB675707

Customer headers in outgoing SMS notifications are excluded

Email

PRB689954

The device names on the notification preferences page are overlapping in text value in Helsinki

Email

PRB706598

Reply emails without a watermark that have a non-unique or multi-word display field will be classified as 'new'

Email

PRB645083

Inbound Email Action unable to transfer attachments to target record due to calculated field on target table accessing getJournalEntry

Email

PRB652059

Force Delivery on a notification does not deliver to inactive device

Email

PRB698391

Having a slow connection to an SMTP account + email client template makes Email Composer/Client come up slowly.

Email

PRB719136

Notification option "Exclude delegates" exclude directly included users

Email

PRB714069

syslog_transaction is not found for AjaxClientTiming: sysId: , table: , view: Default view, form: email_client_template

Email

PRB716858

Testing the function GlideEmailOutbound on a scoped application fails with Java constructor for 'com.glide.notification.outbound.ScopedEmailOutbound' with arguments '' not found

Email

PRB713717

When guest user is locked out or inactive, emails that are unprocessed have a type of received instead of received-ignored

Email

PRB910614

Events inserted in event queue are case-sensitive, which can impair notifications

Email

PRB747705

The sysapproval reference does not exist when assigning approvers via the 'Approval field'. However, the sysapproval value (sys_id) does exist.

Embedded Help

PRB717550

Embedded Help requests are not cached

Event Management

PRB714234

Threshold performance issues

Event Management

PRB717378

When alert group filter has a condition with reference field and operator that is not 'is' or 'is not', the dashboard bottom panel displays all alerts.

Event Management

PRB754138

Error occurs while trying to update impact rule

Event Management

PRB715787

MID Server users can send events, but they do not have permission to the time zone processor

Event Management

PRB742365

Incident creation business rule race condition is affecting Alert Rule execution

Event Management

PRB711443

Alert rule causes incidents to be created for closed alerts

Event Management

PRB712161

Domain separation - Create incident job changes the domain ID and does not return it to original

Event Management

PRB738638

SolarWinds - on first collection cycle should retrieve events from last 7 days only (max 3000 events)

Event Management

PRB877957

OOM on impact calculation of many services (e.g. 3000)

Event Management

PRB724612

When drilling down from EM dashboard, service map displays slowly

Event Management

PRB713541

Error on log when only mapping plugin is activated (No EM)

Event Management

PRB736795

When bi-directional is defined with an alert rule that automatically acknowledges the alert and creates an incident, the incident id can not be updated on the SCOM side

Event Management

PRB759285

Connector MID List does not work as expected

Event Management

PRB730500

SCOM connector should retrieve the owner field from SCOM alert

Event Management

PRB741357

In Helsinki, reactivating the plugin "Event management" creates blank sys_db_object record

Event Management

PRB727013

Event with blanks in 'type' field fails to be processed

Facilities Service Management

PRB715989

facilities_admin role contains invalid role reference to plan_maint_admin (9af6749deb303100eae001e64206fe16) after activating facilities service management

Facilities Service Management

PRB719160

Customizations to the groups: "Facilities Dispatchers" and "Facilities Assignment Group" are overridden on upgrade

Facilities Service Management

PRB911529

Clicking on the search result in the "Found In" in facilities catalog of Service Management gives error.

Facilities Service Management

PRB734023

Assigned vendor on Facilities Management Templates does not show results after choosing the assignment group

Facilities Service Management

PRB742558

After upgrading from Fuji to Helsinki, Facilities Service Management demo records are added

Field Normalization

PRB716358

Customizing normalized mapping is not supported in the normalized data services plugin

Field Service Management

PRB718961

When navigating back to a homepage that contains the dispatch map after drilling into a record from the homepage, all you can see is the dispatch map

Field Service Management

PRB884824

On Android, Galaxy S6 Android 6.0.1, users are not able to "Start Travel" or "Start Work" from the work order task

Field Service Management

PRB802726

Central Dispatch is very slow

Field Service Management

PRB901344

Dispatch map group filter is incomplete, empty, or only shows "All" option. It does not return all valid dispatch groups.

Field Service Management

PRB730588

When creating a work order and using the "auto assign" UI action does not check if a user is Inactive

Field Service Management

PRB732582

Field Service knowledge base is activated after upgrading to GP7HF9

Field Service Management

PRB723562

Users with wm_qualifier role are not able to edit scheduled times on work order tasks, which are in the draft state

Field Service Management

PRB725129

Estimated travel duration field on sm_task table is not set to 1 hour by default per the documentation

Field Service Management

PRB732877

Work order moves to Qualified state when not all work order tasks have been qualified.

Filters

PRB667716

Filter condition is hidden for async business rules

Filters

PRB710911

'at or after' condition evaluates to the previous date than specified in the filter when used on a date field type

Filters

PRB744029

For instances running Oracle DB, when 'glide.secondary.query.sysid' is set to 'true', DB errors occur when filtering against tags

Finance Service Management

PRB747302

Upon upgrade, Finance templates revert to OOB settings

Financial Management

PRB718147

The application calculated Total cost does not reflect the values added to unit cost.

Financial Management

PRB740887

Cost Transparency and Budget Console do not load if the user date format is different from the server

Financial Management

PRB724689

Budget Variance page always displays values with $ symbol

Financial Management

PRB667992

View accounts in this bucket shows no results for certain split values, like #N/A

Financial Management

PRB892002

When importing (itfm_ca_segment_map) the segment column is not populated for the (itfm_allocation_aggregate/itfm_allocation_breakdown) table.

Financial Management

PRB720085

'Budget cost' field does not roll up the cost after making changes under Project Budget (related list)

Financial Management

PRB733373

Levels of hierarchies cause the allocation setup to become out of order

Financial Management

PRB820552

When a user creates a portfolio budget plan for 445 and 13 period fiscal calendars, an empty budget plan is created

Forms and Fields

PRB901364

Response time bar is overlapping and shown at the beginning in the configure form layout in the incident or problem form

Forms and Fields

PRB714929

Activity stream inputs have too much spacing on top when expended to show multiple inputs

Forms and Fields

PRB668349

User would like to update field labels on their Okta plugin

Forms and Fields

PRB723150

A Catalog Item with many List Collector variables generates many synchronous AJAX calls to the QueryParseAjax processor, causing excessive variable editor render time

Forms and Fields

PRB733558

Approval summarizer shows 'Hold SHIFT and move cursor...' message

Forms and Fields

PRB633015

Unable to tab to or select text from read-only fields

Forms and Fields

PRB760383

Fields marked as mandatory in the dictionary are not announced as mandatory

Forms and Fields

PRB902529

_123STREAMTEXT321_ shows up in emails sent from instance

Forms Designer

PRB646275

Properties dialog (gear) does not handle default values properly

Forms Designer

PRB728597

Form Designer renders Japanese language as HTML-encoded strings for UI formatters and does not translate the labels

Forms Designer

PRB732516

While making form level changes using "Form Design", the section order for the change_request default view is incorrect when committing update set on the target instance.

Foundation

PRB655283

Content site 'kb_knowledge' in CMS 'Service Management' contains invalid package calls

Governance, Risk and Compliance

PRB721128

General users lost read-only access to the CMDB Business Services, because a new ACL added as a product of turning on the GRC application that limits to sn_grc.manager role

Governance, Risk and Compliance

PRB905229

UCF Configurations records do not load properly when 'glide.ui.escape_text' is set to 'false'

Governance, Risk and Compliance

PRB883833

GRC Profile Generation null table error stops remaining profile generation

Governance, Risk and Compliance

PRB805633

When attempting to close a demand in the non-production instance, it loops back to screening.

Governance, Risk and Compliance

PRB722431

Manual indicators may error with 'GRC indicator nightly run'

Governance, Risk and Compliance

PRB829840

Issue regarding the GRC Indicators: when users try to select a "First Run Date" with the 1st of the month, it displays an error

Guided Setup

PRB831180

Delete list action is missing from list actions of subdomains

Guided Setup

PRB753194

Express to Enterprise migrated customers cannot launch Guided Setup

HTML Editor

PRB679587

UI action script field window does not show

Human Resources Service Management

PRB715538

hr_category_* Tables in the com.snc.hr.service_portal plugin is not tracked in Update Sets

Human Resources Service Management

PRB716194

When the Workday's Push feature is disabled in ServiceNow, it breaks the Termination Process and the inactive users will not transform

Human Resources Service Management

PRB906215

Issue with looking up or populating reference fields

Human Resources Service Management

PRB678305

Date/Time Variable values will be updated after changing fields (record fields, not variable fields).

Human Resources Service Management

PRB734626

Bullet points and numbered lists are rendered in the generated PDF documents

Human Resources Service Management

PRB722072

The OOB business rule 'Add HR supervisors to watch list' causes issues for inbound email to create a HR case, when the sender is a VIP.

Human Resources Service Management

PRB762272

If sys_app_application is not parented to sys_metadata, V1 + V2 activation is going to mark all applications links as legacy

Human Resources Service Management

PRB716381

Record producers with names exceeding 40 characters (which are created via Manage HR Catalog page) create records with the 'Category' field blank

Human Resources Service Management

PRB717179

Workday field maps are lost upon an upgrade from Geneva to Helsinki

Human Resources Service Management

PRB711713

HR category records (hr_category) are updated after patching from Helsinki Patch 2 to Helsinki Patch 3 (this issue also exists on Geneva)

Human Resources Service Management

PRB714139

Case created from HR portal sorts variables by question and not by order in description field

Human Resources Service Management

PRB725245

Russian characters inside <td> tag do not appear after generating a PDF

Human Resources Service Management

PRB717173

On HR task template, the value in Description field never pass on to HR task

Human Resources Service Management

PRB719415

Some OOB onLoad client scripts are causing slow response times for HR application

Human Resources Service Management

PRB749133

HR core plugin is updating the "sla" field on the "hr_case" task records after the SLA engine updates the task SLA records.

Human Resources Service Management

PRB890715

Assigned_to is not getting auto populated when the user is selected from Assignment_group.

Human Resources Service Management

PRB729220

hr_profile widget does not display contact information in French in Service Portal

Import / Export

PRB635105

Import Set Deleter stops working if an import set record has a null import set table (table_name)

Import / Export

PRB652496

The SFTP and SCP integrations depend on BouncyCastle library, which is not always installed

Import / Export

PRB662449

Transform map incorrectly pass empty values to tables as a java string object containing the value 'NULL'

Import / Export

PRB673928

Using Easy Import and doing an update with only SysId and one other field value entered fails after upload

Import / Export

PRB713566

LDAP AuthenticationException errors are not captured in system logs

Import / Export

PRB748738

Easy import - cannot import file when in customer service ( scoped application)

Import / Export

PRB741220

Setting ignore=true in onStart script in one of Transform Map is causing inconsistent behavior in the remaining transform map execution

Import / Export

PRB728849

Roles imported via spreadsheet are hidden and cannot be deleted by admin

Import / Export

PRB708904

Data imported from Oracle via JDBC data source cannot create attachment record with MID Server if the Oracle source table has BLOB field

Import / Export

PRB661741

Web Service Import Sets fails with NullPointerException if a table display field value is NULL

Import / Export

PRB753746

Bad business rule on "sys_status" table can result in creation of unlimited LDAP worker threads which can cause instance to be unresponsive

Import / Export

PRB722971

Journal fields "Additional comments" and "Work notes" cannot be exported in report

Import / Export

PRB678083

The 'Export Set' context menu displays error 'Fix the Action script by using GlideURL to set the location'

Import / Export

PRB632390

The sys_update_version table grows excessively due to XML-based imports

Import / Export

PRB660546

Import set table is missing values when doing an LDAP import via MID server if the first row does not contain all the attributes specified in later rows

Import / Export

PRB714445

LDAPListenTransform threads do not have timeout mechanism to guard against bad transform script (infinite loop)

Import / Export

PRB577446

LDAP listener threads running in secondary datacenter can induce OutOfMemory

Import / Export

PRB630276

If an LDAP server had 2 OU Definitions with the same RDN values, if one is disabled, it is still possibly being used.

Import / Export

PRB655847

Data source with URL encoded sysparm_query values fails to filter the results

Import / Export

PRB669470

If a currency field of the data is ¥10,000,000 or more, the field is not imported properly

Import / Export

PRB591804

Usability problems with Operating System field when populating the CMDB with data import (Excel template)

Import / Export

PRB655301

Blank RDN fields on LDAP OU definitions are not handled gracefully

Incident Alert Management

PRB892130

Activating Notify plugin adds a non-existent role (notifynow_admin) to the "ia_admin" role if Incident Alert Management is active and Legacy Notify is not active.

Incident Management

PRB590917

incident_state is used in global business rule intended to be generic for task extended tables

Incident Management

PRB714202

Transaction times out when a new incident is submitted with a CI selected and Major Incident checked

Incident Management

PRB854677

The incident.reopen_count field may not be present on old instances, but its referenced by the 'Reopen Count' business rule.

Incident Management

PRB647048

Mobile: Location field is not populated automatically according to user location.

Incident Management

PRB659667

Show Related Incident icon always displays the default Alert Triangle icon

Integrations

PRB578855

Import sets with multiple transforms only run the *first* transform against all records. Every later transform only runs against 10000 records.

IT Service Management

PRB742212

The deleted task on the legal request template comes back after updated.

Knowledge Management

PRB714959

knowledge_admin should be added to create and write ACL for kb_keyword table

Knowledge Management

PRB673022

Output warning message occurs when opening the New Knowledge Record form without admin role

Knowledge Management

PRB673983

Images must have <alt> so as to make them available to external applications like VoiceOver

Knowledge Management

PRB689282

Cannot control whether or not to display attachments with the search results

Knowledge Management

PRB690606

Knowledge search results articles cannot be clicked if the article number has any spaces

Knowledge Management

PRB691923

Scrolling does not work correctly in the 'Tags' tab of a knowledge base homepage or knowledge search results

Knowledge Management

PRB700081

Change in the IR_QUERY_SCORE from 'Integer' to 'Double'

Knowledge Management

PRB707431

When attaching a knowledge article to an incident, the use_count field for the attached knowledge article does not increment.

Knowledge Management

PRB742431

Activity log on kb_knowledge does not display anything by default (when initially added to the form)

Knowledge Management

PRB824105

Inaccessible custom buttons

Knowledge Management

PRB698979

In Knowledge V3, a table inside an article if aligned left or right, the "authored by" section gets misaligned

Knowledge Management

PRB711671

In Windows Edge browser, Knowledge v3 import button does not upload documents as expected for Geneva and Helsinki

Knowledge Management

PRB664666

Firefox - Only printing one page from multiple-page article

Knowledge Management

PRB713866

With Knowledge Management v3, knowledge view count increments for articles with the attachment link broken

Knowledge Management

PRB754840

Favorite button is broken on Knowledge questions

Knowledge Management

PRB733122

Center and right aligned text formatting converts to left aligned when importing word documents into Knowledge

Knowledge Management

PRB677471

Knowledge Management - Tags on extended tables are only visible on Knowledge homepage if a kb_knowledge record with this tag exists

Knowledge Management

PRB719161

(empty) categories in Self-Service Knowledge are not be translated to (vacío)

Knowledge Management

PRB712535

On the social Q&A page, some text is not translated

Knowledge Management

PRB687945

Users with knowledge_admin role do not have read/write access to all knowledge bases

Knowledge Management

PRB670500

Table styling from imported doc file is stripped out when document is imported into Knowledge.When a document is imported into Knowledge, the imported file loses its table styling. The table structure is still present and works as expected, but its styli

Knowledge Management

PRB746462

Import issues with large Word docs: 'import completed with error' 'Unknown error', and content is lost

Knowledge Management

PRB759183

Lists in UI page does not load if a 'sysparm_rollbased' parameter is passed in through the URL

Knowledge Management

PRB729960

Translated HTML fields are not set properly when instance language is not 'en'

Knowledge Management

PRB679727

[Knowledge Category Picker] After a new category is created, it will not be selected unless users click out of the text field

Knowledge Management

PRB718166

Creating a new KB article with Instant 'Publish Workflow' publishes article twice which causes issues

Knowledge Management

PRB708903

Empty categories do not show despite property 'glide.knowman.show_only_populated' is set to false

Knowledge Management

PRB709846

Knowledge creation from incident fails and gives incorrect messages when an end user closes the incident

Knowledge Management

PRB650366

'Could not load template' error in URL redirect of knowledge base

Knowledge Management

PRB712435

Several KB articles where the author is blank populate the user icon with the person logged in, which is confusing for users.

Knowledge Management

PRB687334

Bullet number format is not retained after importing article into knowledge portal

Knowledge Management

PRB696065

'knowledge base' and 'category' fields on upload panel do not get pre-populated while users are browsing

Knowledge Management

PRB701381

When importing MS Word doc into Knowledge, some formatting is lost (color and center alignment)

Knowledge Management

PRB709817

Publish date is not displayed if a user logs in as non-English

Knowledge Management

PRB742586

Indentation of paragraph, numbered list, images, etc are lost when importing documents to KM

Knowledge Management

PRB729784

User gets file parsing error when uploading .docx word document on Knowledge Base. Alternative text breaks the import function.

Knowledge Management

PRB673204

Within knowledge articles, the 'Last modified' field element ID is not unique in the DOM

Knowledge Management

PRB715953

Nested Knowledge category names are truncated in the 'Filter by Type' list

Knowledge Management

PRB716861

When a large number of KB categories is present, opening the KB homepage is slow

Knowledge Management

PRB717605

When there are multiple Affected Products on a published KB article, there is no space between them

Knowledge Management

PRB698373

Drag and drop to create favorites does not work from Knowledge home page

Knowledge Management

PRB667848

KB header that has Attach to [Task] button is not available for certain users due to conditions in 'kb_view_common' UI Macro

Knowledge Management

PRB962869

Knowledge search text is no longer translatable/translated by default

Knowledge Management

PRB715609

Users with knowledge_manager role are not able to create/edit/delete KB categories.

Knowledge Management

PRB716366

Articles are being sorted alphabetically (rather than numerically), meaning articles appear in the incorrect order

Knowledge Management

PRB717102

Question mark icon appears in mobile when the question option is disabled

Knowledge Management

PRB689521

Knowledge search result order property is not honored

Knowledge Management

PRB709014

In Knowledge V3, the page never finishes loading when a user enters two numbers or letters (or a combination of both) into the homepage search

Knowledge Management

PRB739307

glide.knowman.search_character_limit was set to 3, but search worked only when 4 or above characters were entered

Knowledge Management

PRB829734

In Knowledge, the 'Copy permalink' link does not display upon page load of a KB article

Language and Translations

PRB713485

Open record button in activity stream is not translated

Language and Translations

PRB674631

Unable to translate variables within scoped applications.

Language and Translations

PRB712094

Global search groups tooltips do not show I18N translated text when hovering-over

Legal Service Management

PRB710530

Customized legal group record is overridden on upgrade

Legal Service Management

PRB723178

Related lists are reverted back to OOB state (com.snc.legal_service_automation)

Legal Service Management

PRB711417

Fuji upgrade: Legal > Self-Service > Contract Review and Management items are reset to OOB

Lists

PRB709991

List v3 related list - If editing a field such that it does not match the filter for a related list, it does not show the update when saved.

Lists

PRB658998

Unable to perform a multiple update on a currency field

Lists

PRB712586

Breadcrumb filter does not get truncated

Lists

PRB585916

Portal view on gauges prevents user from setting gauge to the default view

Lists

PRB682242

In List v3, when the page is reloaded, no announcement is made so screen reader users do not know anything reloaded or changed

Lists

PRB737148

Accessibility - Activity stream flyout

Lists

PRB806531

List Filter search button is no longer available for ESS users in Istanbul

Lists

PRB682239

In the filter widget, the clear all button appears before the run button, so it should be accessible in this order with the keyboard

Lists

PRB689794

Grouping UI makes it much harder to figure out the biggest groups

Lists

PRB680941

When tabbing through list page, unintended scrolling occurs and hides the first row

Lists

PRB682237

In List v3, the 'rows per page' drop-down menu is not accessible

Lists

PRB682236

Table sort direction is activated only by entering keypress, not by space bar

Lists

PRB713097

v3 related list 'loading' message when multiple tabs are open

Live Feed

PRB670678

Requests to /api/now/live_feed/conversations are slow if a user is a member of many conversations (caused by thousands of short "get" queries)

Live Feed

PRB718120

service.restModel incorrectly routes requests to /api/now/live_feed/conversations

Live Feed

PRB673917

Within the ServiceNow platform, the attach icon in 'Add Comments' of a knowledge article does not have a role assigned internally which prevents application accessibility

Managed Documents

PRB670236

Manage documents- Checking out a document and clicking on the 'back' button cause the document to download again. Customers are stuck in the document definition page

Marketing Service Management

PRB875951

After upgrade, Marketing custom states are deleted

MID Server

PRB760534

If a MID Server is configured for ALL IP Ranges, IP ranges configured for exclusion are ignored

MID Server

PRB675028

Inappropriately named MID files cannot be loaded

MID Server

PRB756101

MID Server Script Files created outside the scripts directory/folder when using relative directory/path (..\) in script name

MID Server

PRB876652

Multi-page payload support consumes a lot of memory on the MID Server

MID Server

PRB671308

Using SFTP to import files specified by relative path often fails

MID Server

PRB881451

MID Server dashboard homepage is not available in an upgraded instance from Eureka to Istanbul

MID Server

PRB886536

AMB Client on the MID Server does not work in all environments; Need a way to revert to old MID Server polling frequency

MID Server

PRB907405

After new install and verification, multiple errors are being displayed in the agent log

MID Server

PRB732291

MID file syncing of a scripts modifies the file contents

Mobile

PRB820217

Android mobile app users - getDeviceType used in some UI actions for mobile returns "doctype"

Mobile

PRB899880

phone_number_e164 field type should display call button on mobile devices

Mobile

PRB717237

Service Catalog on mobile does not display any categories

Mobile

PRB724087

List type fields with only choices, prevent the user from viewing or creating a record in mobile UI

Mobile

PRB717211

User unable to create new incident or change request on mobile interface for both Express and Enterprise

Mobile

PRB721245

Setting the system property glide.ui.escape_all_script to true and setting a mobile theme causes the mobile web UI to not render

Mobile

PRB739983

In mobile, users are unable to scroll in read-only text fields

Mobile

PRB737729

Clicking on the attachment is broken for native apps (both iOS and Android)

Mobile

PRB755183

UI action 'New Mobile Module' does not copy fields to the new form when selected from a scoped app module

Mobile

PRB662464

In mobile, dot-walking using variables does not work

Mobile

PRB836816

[Accessibility] - Language of content is not identified

NotifyNow

PRB698612

When Status is "no answer", NotifyNow is supposed to set active as false

NotifyNow

PRB705213

Incorrect phone numbers are not added to the participants table

On-call Scheduling

PRB855277

If a group contains more than 35 active Rotas, the calendar view does not display the rosters

On-call Scheduling

PRB745454

Tab focus should be limited to modal dialog when open and focus should return to element that opened modal dialog when dialog closed

On-call Scheduling

PRB718912

Rota column shows on the wrong side of the weekly schedule when spanning overnight

On-call Scheduling

PRB709434

On-call calendar group drop-down shows all groups

On-call Scheduling

PRB627015

OnCallRemindersNG().getNumberOfDaysTillNextRotation() function returning incorrect number of days when it spans a daylight savings change

On-call Scheduling

PRB658323

Schedule validation does not always consider excluded schedules

On-call Scheduling

PRB910015

Reports do not display when using 'On-Call Scheduling > Schedule Report' with more than 20 groups selected

On-call Scheduling

PRB738698

On-call scheduling calendars do not obeying sys_user_group table display field

On-call Scheduling

PRB913812

During upgrade process, executing custom business rules that use API: "var rota = new OnCallRotation(current)" results in error

On-call Scheduling

PRB888095

OnCallRotationJS.java needs to expose method addCurrentToNotified

On-call Scheduling

PRB725443

Rotations without members are not displayed on the on-call calendar

On-call Scheduling

PRB741089

Calendar setname method renders HTML tags

On-call Scheduling

PRB715370

Missing on-call API: who is currently on-call is not returned

On-call Scheduling

PRB732272

Rota header is not properly rendered in calendar with include/exclude schedules

Open Database Connectivity (ODBC)

PRB711960

Disk cache error: Field length:93238 exceeds maximum limit of 65535

Open Database Connectivity (ODBC)

PRB708941

Querying more than 4MB with ODBC driver creates temp files

Orchestration

PRB745200

SQL statement field on Activity designer is truncating to 1000 characters

Orchestration

PRB721148

Infoblox API call to create DNS a record is failing

Orchestration

PRB734797

JDBC activities fail to execute stored procedures in Oracle database. Besides, they do not support OUT and INOUT parameter modes.

Password Reset Application

PRB668565

Password Reset Ctrl+Alt+Del add-on does not properly work with the new Captcha in Geneva update 5

Password Reset Application

PRB730244

Quickly clicking the 'Forgot password?' link results in an error showing that Password Reset application is already running

Password Reset Application

PRB697445

In the pwd_process table 'User must reset password'(password_needs_reset) should be independent of 'Auto-generate password' (auto_gen_password)

Password Reset Application

PRB880385

Password Reset Desktop Application: Some French translations failed

Password Reset Application

PRB634057

Password Reset Client window in windows logon screen has wrong size, and users need to scroll down

Password Reset Application

PRB878676

Password Reset - Multiple duplicate users/credentials under the 'More choices' list

Password Reset Application

PRB643528

Password Reset CTRL+ALT+DEL software install issue

Password Reset Application

PRB654665

Geneva ResetPwdAjaxProcessor makes incorrect assumption on sys_user.source being populated

Password Reset Application

PRB753917

num_enroll change in verification cause enrollment issues

Password Reset Application

PRB717719

Some of the modules in the Password Reset Application are not translated in a different language completely, such as the text 'QA Verification', 'SMS Verification', 'Personal Data - Confirm Email Address' and 'Processes'

Password Reset Application

PRB876692

Cut off loading dialog in $pwd_new page

Password Reset Application

PRB756588

When no one is logged into a device, Password Reset shows the 'Other User' tile

Password Reset Application

PRB795781

Password Reset Automatic Enrollment does not work when Notify / Twilio is enabled; at verification it still asks for provider, which is for SMS

Password Reset Application

PRB729454

The captcha label is not customizable on the desktop application

Password Reset Application

PRB719946

Minimum length requirement for security answers only works for admin users

Performance Analytics

PRB737563

Grammar in error message is incorrect(error message for real time score in Performance Analytics).

Performance Analytics

PRB727006

Breakdown - Pivot scorecard widget fails to render breakdown labels and throws javascript error: [ngRepeat:dupes]

Performance Analytics

PRB715990

X-axis does not show the exact date of extraction of the data

Performance Analytics

PRB703788

ACLs do not run when querying score notes from detailed scorecard or widgets

Performance Analytics

PRB735999

List widgets scorecard indicator and detailed scorecard do not have colored scores when target is zero

Performance Analytics

PRB743923

PA Collection job with empty relative start and relative end date

Performance Analytics

PRB759847

After the Performance Analytics plugin is activated, all system properties become read only if High Security Settings are not active

Performance Analytics

PRB724659

Widgets do not follow element if the visualizations are 'Speedometer' or 'Dial'

Performance Analytics

PRB725789

Running a PA collection job with a user that cannot be impersonated will cause scores to be created in the global domain as user 'guest'

Performance Analytics

PRB726997

Records do not appear when the 'Records' tab is selected

Performance Analytics

PRB823060

Filter on 'New Indicator Wizard' does not allow dot-walking when List v3 is not active

Performance Analytics

PRB683507

For a widget with aggregate weeks or months, specific date drill-down from dashboard to detailed scorecard always goes to the latest score

Performance Analytics

PRB718182

Additional conditions for indicators do not work correctly in two scenarios and impact data collection

Performance Analytics

PRB735043

Scoresheet aggregate scores are broken when the sum is greater than 999,999

Performance Analytics

PRB689893

Issues with multiple and current score options of "Breakdown" widget

Performance Analytics

PRB711909

Warnings during collection of Performance Analytics "WARNING *** WARNING *** getGlideElement called for unknown field 'sys_domain_path' in table 'pa_job_log_rows' "

Performance Analytics

PRB714156

Real-time score is not calculated properly when query contains 'Uber' OR

Performance Analytics

PRB737260

The PA Breakdowns widget breaks if the breakdown name contains special characters

Performance Analytics

PRB712738

DataCollector should not use glide.memory.watcher.log_threads_threshold to kill the job

Performance Analytics

PRB713664

In Internet Explorer 11, parts of time series and breakdown widgets do not render properly

Performance Analytics

PRB850442

Running a historical data collection (relative start = 60 months) results in memory issues

Performance Analytics

PRB917832

PA dashboards not loading - NullPointerException error

Performance Analytics

PRB817617

After toggling forecast series, the message "no data to display" is shown

Performance Analytics

PRB712735

Heatmap does not work with Indicators whose Frequency is other then "Daily" - displays "No data to display"

Performance Analytics

PRB865358

Scoresheet table can update slowly, because com.snc.pa.scoresheet_edit_in_progress is set and removed after every edit, and this will also flush the cache

Performance Analytics

PRB689606

Formula indicator: setting breakdown exclusions on all the components of a formula will not be respected in the detailed scorecard breakdown selection

Performance Analytics

PRB891385

Time series widget with aggregation does not display trend if it has only 2 points of data

Performance Analytics

PRB747760

On the Performance Analytics indicator wizard user interface, the jobs are listed ordered by description, rather than name.

Performance Analytics

PRB726345

Switching back and forth in a detailed scorecard compresses the breakdown chart

Performance Analytics

PRB727040

Detailed scorecard/widget does not show the chart if there are more than 1000 scores, or if the scores are far in the past

Performance Analytics

PRB718148

Reference Interactive Filter slows performance while having many records to retrieve for the drop-down list

Performance Analytics

PRB864882

Print all tabs is not printing all the widgets in the dashboard

Performance Analytics

PRB881264

During migration the db connections are not released and the data collector can keep running in memory space

Persistence

PRB734968

ESS user is unable to open incident form and gets the error 'Syntax Error or Access Rule Violation detected by database' (ORA-00932: inconsistent datatypes: expected - got CLOB)

Persistence

PRB753399

Oracle JDBC buffer cache can consume large amounts of memory

Persistence

PRB756253

When a task column is moved into the offrow storage, it breaks certain database views that include tables that extend tasks

Persistence

PRB673305

On-Premise Only > sys_user user ID field accented characters are not considered unique (Unique Key violation)

Persistence

PRB719141

The record watcher fails upon a predicate pair between <x>ISEMPTY and <x>ISNOTEMPTY

Persistence

PRB745208

If the UI transaction quota kills a table modification submission via sys_dictionary.do, the scenario exists were we leave the fast lock in place and the tmp table. This will prevent further online alters.

Persistence

PRB718448

GroupBy on double dot-walked fields does not work correctly

Platform Performance

PRB885076

Node-specific sys_status entries recorded on startup have an "UNKNOWN" node ID

Platform Performance

PRB945880

Clicking View Map on a Service Mapping Business Service form triggers cache flush and instance becomes unusable

Platform Performance

PRB705025

After upgrading to Helsinki, downloading attachments is slower than in Fuji

Platform Performance

PRB713689

Slow transaction for pm_project.do due to PmPlannedTask: All Tasks Query

Platform Performance

PRB825703

AMB Transaction throws exception

Platform Performance

PRB710461

Schedule duration computations can cause a CPU loop and OOM if start/end values are unintentionally far off in the past or future

Platform Performance

PRB650039

'Stats.do' shows running jobs which are not running as confirmed by reviewing 'threads.do'.

Platform Runtime

PRB739334

Recursive scripting error - circular relationships are running nodes out of memory

Platform Security

PRB752083

Upon login, users are redirected to banner image/product icon instead of a homepage

Platform Security

PRB731078

Role Management V2: No data displays in the 'Audit Roles > Granted by Group' related list on sys_user_group

Platform Security

PRB651161

String containing "://" in any url for navpage.do will cause a redirect

Platform Security

PRB632899

In Fuji, the Script for add_to_list for ACL always evaluates to true

Platform Security

PRB712129

Role inheritance behavior with nested roles in Fuji leads to the loss of system roles.

Platform Security

PRB904608

fix_sys_user_has_role fix script should not run during upgrade

Platform Security

PRB817351

In Lists and Reports, values from dot fields on a reference field are repeated in empty rows

Platform Security

PRB691031

For HR application, Scoped Admin - Error messages appear when navigating to a group that grants a scoped role

Platform Security

PRB700770

RoleRecursiveTester script include runs into an infinite loop if there is an existing loop

Platform Security

PRB684605

Role delegation functionality is broken when using the new role management plugin if using more than 1 group

Platform Security

PRB718580

Decryption of £ character

Platform Security

PRB713505

Wrong inform message used in Role Management Handler causing UI message not to be translated

Procurement

PRB730207

Error in business rule "Update Asset Work Notes" on Transfer Order Line table creates new records in alm_asset when it should only update them

Procurement

PRB732780

Low or out of memory triggered by procurement_processor.do

Procurement

PRB931634

Destination stockroom in add transfer order returns no values if glide.invalid_query.returns_no_rows is set to 'true'

Project Management

PRB676446

Resource Plan Allocated State

Project Management

PRB708985

When the Project template is used, attachments do not stay on the project task

Project Management

PRB713902

Date calculations on related list "Project Tasks" are not functioning. Date calculations are not functioning when altering 'Planned start date', 'Planned end date' or 'Planned duration' from the related list titled 'Project Tasks' on dmn_demand

Project Management

PRB736303

Planning console issues in indent/delete tasks/pagination

Project Management

PRB901722

Planning Board does not load the previously view release

Project Management

PRB906741

Same number is shown in the form when Portfolio information is added (IE only)

Project Management

PRB753112

Unable to use project template to set state to anything other than 'Pending' (-5).

Project Management

PRB791541

Adding 'Additional Assignee List' (or any Glide List) to the Planning Console displays the user sys_id instead of Display Value.

Project Management

PRB729041

PMO Director Dashboard-Active projects count displays the count of closed project

Project Management

PRB716844

The selected baseline resets to no baseline on planning console list view after navigating back from viewing a record

Project Management

PRB721813

Updating a Project record state to 'Work in Progress' is saved as two updates

Project Management

PRB712967

Clicking on the 'Document' button on the Gantt chart page redirects to an invalid resource

Project Management

PRB879123

The planning console displays inactive choices on the state field.

Project Management

PRB811214

Planning console for custom sys_classes

Project Management

PRB682203

Copy project inserts records into the copied project in random order

Project Management

PRB718116

Project-related list on release form does not display 'Edit' button for use with it_project_manager role

Project Management

PRB713408

Applying a copied template to a project record, which already has a value saved for calculation type, empties the field calculation type.

Project Management

PRB713554

Total resource and total estimated cost do not match up

Project Management

PRB661813

Rolling up effort to a parent task does not check to see if the parent has any effort of its own

Project Management

PRB714525

Adding or deleting project tasks in the Planning Console can corrupt the WBS and wbs_order values

Project Management

PRB909603

Project work bench does not encode scandic letters correctly

Project Management

PRB759186

Updating percent complete in the planning console of sub-task is not updating percent complete in parent task

Project Management

PRB726874

RP undefined error on new button for pm_program and pm_program_task records

Project Management

PRB818202

Planning console breaks if the value for the property 'glide.invalid_query.returns_no_rows' is set to true

Project Management

PRB671592

'Copy Partial Project' does not copy values for 'Assignment group' and 'Assigned to'

Project Management

PRB680116

After instance upgrade, the related list 'Group Resource' of project reverts to the base system list layout configuration

Project Management

PRB720354

Duplicate 'Expected Start' date fields on Demand table records

Project Management

PRB741219

rm_scrum_task record creates duplicate work notes in activity stream when changing states

Project Management

PRB621566

When enabling the project_management_v3 plugin, script to populate the "Resourced effort" field reference to the table that is not present on the instance

Project Management

PRB647442

Timeline visualization translation issue

Project Management

PRB747979

Actual cost on Program is not deleted when the project is deleted from the program.

Project Management

PRB731676

In Portfolio Workbench during action Tick or Untick "Budget" checkbox the system sometimes returns an error "Contact System Administrator"

Project Management

PRB827016

Planned End Date is not getting updated when changing the planned start date if there is a Finish-to-Start predecessor and setting com.snc.project.allow_start_on_relations to true

Project Management

PRB733468

On an upgraded instance to Istanbul, the project form shows incorrect number for resource plans

Project Management

PRB606630

Printing Gantt chart is not possible and users have to browser print page by page

Project Management

PRB712408

Planning Console - The green vertical line showing current date does not expand and grow when tasks are expanded

Project Management

PRB713603

Under the Project management application, when changing the planned start date the time is moved 1 hour ahead

Project Management

PRB741140

'Create Sprints' UI action does not work on Oracle instances

Project Management

PRB716372

Non-admin users cannot see data for Project Task Link (pm_project_task_link)

Project Management

PRB665887

Field error message "The task start date cannot be earlier than the project start date" is no longer displayed

Project Management

PRB748409

Changing the planned duration of a project task does not trigger roll up to update its parent project percentage complete

Project Management

PRB754483

Projects created from Demands with 'Requirements' are treated as having children, which prevents users from modifying the planned end date.

Project Management

PRB761373

Project Template: Projects created via template is not showing up in the slushbucket when trying to add project to the portfolio.

Project Management

PRB710090

Scroll focuses to the top when certain changes are made to a task via the planning console

Project Management

PRB743947

Schedule calculation is incorrect if the schedule is set for 8.5 hours

Project Management

PRB733957

Planning Console: unexpected behavior when users drag tasks to the new start date.

Project Portfolio Management

PRB720499

PPMFundManager script needs to be corrected

Project Portfolio Management

PRB898451

When demand is converted to a project, attachments on demand should get copied to project

Project Portfolio Management

PRB828824

Dashboard reports query issues

Project Portfolio Management

PRB720842

When changing the portfolio budget with the UI Action Portfolio Budget in the portfolio, the budget is stored incorrectly

Project Portfolio Management

PRB888296

Demand manager is not able to delete stakeholder

Project Portfolio Management

PRB725647

Timeline Visualization - Several cards are not sorted in time order

Project Portfolio Management

PRB822117

OOB *.* save_as_template ACL is deleted by timeline visualization plugin

Project Portfolio Management

PRB720206

Field Styles not working on 'Cost' field on Status Report form

Project Portfolio Management

PRB741739

Removing a sub-project from a parent project does not reset the 'Top task' value the child project

Project Portfolio Management

PRB826964

Inactive choices are activated on dmn_demand table after upgrades

Release Management

PRB706675

Release Management Gantt Charts generate invalid URL with page not found error or stays frozen in 'Loading' state

Reporting

PRB683905

Issues with the legend on the homepage for reports in Hebrew

Reporting

PRB734745

ERROR: No response from the server Loading report... / map report. Map Report, using Drenthe Map in a map shows with an error

Reporting

PRB744547

The daily trend aggregation option on report charts is backwards compared to the other trend aggregations

Reporting

PRB747427

report_group users cannot 'insert and stay' on a shared report, and the message 'report does not exists' pops up

Reporting

PRB836556

System Admin unable to view reports on System Diagnostics portal page and MID Server Status report on the MID Server Dashboard page

Reporting

PRB715524

Element type "javascript:gs.daysAgoStart" error when users have a query condition with specific attributes

Reporting

PRB715796

Heatmap Report: drill down on dot walked field returns no results when field is a Date field - however when timezone is GMT, the drill down works.

Reporting

PRB682210

Bubble chart axes display values instead of labels for negative values in a choice list

Reporting

PRB690082

Translation missing for 'Number of records' for bubble chart report

Reporting

PRB719822

On the Report Designer, single score reports do not pass the report source filter when drilling down to the default list

Reporting

PRB707418

Grouping on a variable added as Add as an additional Groupby does not work on List reports

Reporting

PRB648661

Additional GroupBys with 'None' option do not use the color palette on the additional GroupBys

Reporting

PRB924759

Drilldown to list is broken for Speedometer and Dial report types when a table is used as the report source.

Reporting

PRB722299

If a group report loses all of its users and groups, even the user who created the report cannot see it

Reporting

PRB652317

Bar chart colors do not reflect 'Chart Colors = use chart colors' choice when setting 'Group by' to a dot-walked field

Reporting

PRB714174

org.mozilla.javascript.EcmaError: "sysparm_owner" is not defined.

Reporting

PRB920986

"gs.beginningOfNExtWeek()" Typo in "Get Date Filter Options for Date Filters" BR for 'Next Week' filter option

Reporting

PRB748719

"Omit if no records" is not honored for Scheduled reports created on "Report Sources"

Reporting

PRB756355

The language of the "Other" text in reporting is not always the correct language

Reporting

PRB724617

The link to the list to help fixing the wrong data contains sys_id's of cmdb_location and not incident sys_id's

Reporting

PRB819944

Platform components in reporting UI do not have labels

Reporting

PRB716393

Prefixes in variable names make selecting items from the Reporting slushbucket difficult

Reporting

PRB682181

'More' option while clicking the help icon(?) near Type field while creating a report is not visible in French

Reporting

PRB716895

Related lists in exported PDF do not match the web in domain-separated instances

Reporting

PRB697412

View not respected in list for pie, donut, or funnel report with a view defined

Reporting

PRB718174

When using the MAP type, incorrect data and indexes can result in performance issues

Reporting

PRB718881

Multipivot is getting extra text in the top right of the screen under certain conditions when publishing the report

Reporting

PRB711159

When exporting a form/list that includes an image field/column, the image can overflow out of the PDF width if it has a larger width than the PDF page

Reporting

PRB713365

Stacking by variables can break the report

Reporting

PRB748609

When a report is on a homepage and display grid is turned on, the report takes the size of the grid and can potentially be very large

Reporting

PRB799484

The field name is not translated for the aggregated field on the Y-axis of a chart, for other labels where field is printed, and aggregate function shown in non-translated short format, e.g. AVG

Reporting

PRB716888

When adding a title to the single score, it does not size properly on the canvas

Reporting

PRB697145

Color Charts do not work when you specify chart colors

Reporting

PRB859348

ESS user not able to view reports they have access to

Reporting

PRB742622

Side content panel is displayed if dashboard URL is invoked with (sysparm_editable=true) when user has only view permission for dashboard

Reporting

PRB729948

When adding a date/time additional groupBy to reports, it gets itself on the additional stack, which throws an error

Reporting

PRB715965

Additional GroupBy and stackBy field inconsistencies/issues with chart color field in Report Designer

Reporting

PRB716887

glide.ui.report_expand_header setting the value of this to anything other than public will break report builder for users

Reporting

PRB711653

Reports home page does not grab focus when opened

Reporting

PRB742213

Report with multiple dataset does not display data after changing date format OOTB

Reporting

PRB710704

The description panel should properly reflect the status of sharing a report

Reporting

PRB711073

For map type reports where the set map is set to Michigan, display results are not included in the map

Reporting

PRB879683

During upgrades, sys_report_map_source_mapping and sys_report_map are reset to their original values

Reporting

PRB839486

Drill down views in reports do not inherit permissions from the parent report.

Reporting

PRB674589

PDFReportPivot causes high node memory when exporting PDF with many rows (may include columns)

Reporting

PRB711370

Some reports on "Date" field do not display records from "Today"

Reporting

PRB741934

Changing language from English affects the monthly order in reports containing three data sets.

Reporting

PRB754960

Report designer does not load in French

Reporting

PRB759278

When sharing a dashboard with new users, email message is not sent in email

Resource Management

PRB713516

Empty rows are shown in resource availability reports when there are more than 1000 data points

Scheduled Job Processing

PRB732745

GlideSchedulerWorker occasionally throws NullPointerException

Scheduled Job Processing

PRB709043

ASYNC business rules on task with no condition can clog worker queues

Scheduled Job Processing

PRB710171

Changing timezone of "Run as user" from any timezone with daylights savings to GMT/UTC causes sysauto_* to run twice

Schedules

PRB745251

Schedule entries for last weekdays of December are not appearing on schedule

Schedules

PRB676922

[Timeline Pages] If one of the records fails the ACL authorization, it stops showing the rest records

Schedules

PRB734961

"ScheduleTimeSpan update" business rule does not check "All day" rule when inserting schedule entry

Security Access Control Lists

PRB860372

Searching for incident tags fails because the ACL for incident.* is blocking access to sys_tags, even though the incident.sys_tags ACL is evaluated as 'true'

Security Access Control Lists

PRB675500

ACL framework to auto-create "table.*" ACL if a new "table.field" ACL is created (only for the 'read' operation)

Security Incident Response

PRB888214

Upon upgrade, customized choices in the 'State' field on the 'sn_si_request' table are overwritten

Security Incident Response

PRB945182

Upgrade resetting custom configuration on Security Incident group and knowledgebase

Security Incident Response

PRB887711

Property 'The security application is unlocked for admin to access' [sn_si.unlocked] listed twice in Security Incident Response Properties page after upgrade to Istanbul

Security Incident Response

PRB747783

Opening a security incident template from a list takes longer than 1000 seconds

Server Side Scripting

PRB818882

current.deleteRecord() will cascade delete all references to NULL if used in an onBefore insert business rule

Server Side Scripting

PRB677472

Global business rules not enclosed in a function execute in scope rhino.temp rather than rhino.global, making other global variables and scripts not available

Server Side Scripting

PRB646188

Query business rule corrupts sys_choice cache

Server Side Scripting

PRB662310

Server-side code of UI Actions set to active=false can be triggered when using gsftSubmit()

Server Side Scripting

PRB709246

IdentificationEngineScriptableApi is not available to scoped applications

Server Side Scripting

PRB721218

Variable listEditRefQualTag is not available in reference qualifier scripts in a scoped app

Server Side Scripting

PRB713785

Evaluator: com.glide.script.fencing.MethodNotAllowedException: Function _query is not allowed in scope

Server Side Scripting

PRB676595

Unable to add view field from global table to view table on scoped application database view, even though table has "Accessible from" set to "All application scopes"

Server Side Scripting

PRB639321

Unexpected variable scoping from Calculated Field

Server Side Scripting

PRB899364

Inconsistent issues with ScriptableObjects which contain a static and a non-static method with the same name

Server Side Scripting

PRB700320

The size awareness code should be updated to provide a better estimate of the size of our Glide objects, namely GlideRecord and GlideElement

Server Side Scripting

PRB652837

Improper variable declaration in ArrayUtil script include

Service Analytics

PRB762704

SA HASH table - Duplicate records cause the impact to stop working

Service Catalog

PRB715832

Setting <tablename>.autocomplete.contains to false does not work correctly for variables in Service Catalog

Service Catalog

PRB717058

Unable to set the value of a list collector

Service Catalog

PRB702368

When configuring user criteria in a domain separated environment, the user criteria is ignored

Service Catalog

PRB705073

Unable to select text in read-only variables using Firefox

Service Catalog

PRB711484

ignore_price field is not automatically set or cleared

Service Catalog

PRB724387

g_form.clearValue('variable name') works in Catalog Client Scripts in the Catalog, but not on Request Item and Catalog Task forms

Service Catalog

PRB691890

Forms do not display correctly in list or form view when hovering over some reference icons

Service Catalog

PRB718193

Excessive memory utilization from shared cache due to catalog item categories

Service Catalog

PRB870176

Service Catalog category title links do not load the correct pages

Service Catalog

PRB748180

After clicking the up arrow several times, some users receive the error "Cannot read property 'indexOf' of undefined"

Service Catalog

PRB749868

Record producers variables are unable to map if the table name is longer than 40 characters

Service Catalog

PRB756366

GlideRecord does not work if RITM variable which is inactive gets updated

Service Catalog

PRB759200

Jelly page which uses "com.glideapp.questionset.DefaultQuestionEditor" can not be opened as a GlideDialogWindow from a UI action

Service Catalog

PRB728966

Reject UI action for approval is missing ";" in the script

Service Catalog

PRB732117

Date validation script for date variables in variable set causes script issue because of double text escaping

Service Catalog

PRB717752

On the Approval Summarizer of Catalog tasks, the 'Assigned To' field shows the Sys ID of the assignee instead of the name

Service Catalog

PRB708931

Workflow search in Catalog items page shows inactivated workflows along with active workflows

Service Catalog

PRB710524

Available slushbucket loses items when all items are moved to selected bucket

Service Catalog

PRB712163

Semicolons are missing in OOB UI action script field

Service Catalog

PRB734672

List collector (glide_list) breaks when used in the requested item

Service Catalog

PRB884515

Lookup select box has slower response times in Istanbul vs. Helsinki

Service Catalog

PRB723447

SC Catalog Get API returning java.lang.NullPointerException if the "Data Lookup and Record Matching Support for Service Catalog" plugin is not active

Service Catalog

PRB828139

When searching in Service Catalog, a warning message "Your text query contained only common words or ambiguous wildcards, please refine your search and try again" appears frequently as you type

Service Catalog

PRB715061

Service Catalog page is not rendering correctly on Microsoft EDGE

Service Catalog

PRB715761

When there are more than 3 banner steps in the wizard the last arrow does not render properly, i.e. it does not resize and is overlapping with the text for the preceding text

Service Catalog

PRB715988

Lookup select box reference qualifier and/or attribute is breaking 'Lookup Price' field

Service Catalog

PRB718537

Variable alignment issue for sysapproval for sc_task

Service Catalog

PRB706335

Safari: In record producer, variable value is not passed from catalog form into underlying script if a user is not admin.

Service Catalog

PRB648158

On a new Catalog Item form, the default value in Catalogs field is broken if language is not English

Service Catalog

PRB712746

Catalog check box variables are not vertically aligned on the form when container layout is '2 column wide, alternating sides'

Service Catalog

PRB713552

Incorrect hint on the instructions label in the execution plan task table

Service Catalog

PRB668162

When "Standard: Select from available pre-approved change templates. These changes do not require approval. " is created from related list of an incident, the CHG does appear in the Change Request Related Lists of the incident.

Service Catalog

PRB868312

Category on Service Catalog that contains a content item will not be visible to non-admin user on Self-Service homepage

Service Catalog

PRB741799

Reference qualifier returns undefined when there is 'create roles' on a service catalog variable

Service Catalog

PRB742300

Empty values of variable's lookup label is getting displayed as 'null' in shopping cart page

Service Catalog

PRB742631

'Do not select the first choice' does not work for numeric scale type variables in items in Order Guides

Service Catalog

PRB748048

ExecutionPlan.java load method does not check to see if plan is null - causing an infinite recursion when sc_req_item_stageGetChoices business rule global function is called

Service Catalog

PRB722198

Macro functionality issue - getNibox('macro_variable') function is not working in Helsinki

Service Catalog

PRB758335

Administrators are able to view the variables and variable set tabs within the execution plan form

Service Catalog

PRB759487

Preview item link could not be found on content item - External Content type

Service Catalog

PRB716159

Adding a new item to the request changes the order of the displayed variables

Service Catalog

PRB716386

Typo in macro 'sc_order_item_buttons'

Service Catalog

PRB687412

Read-only list collector is not word wrapping

Service Catalog

PRB691559

Only one of Shipping Location & Shipping Address should be selectable from cart layout > Cart Preview Screen (Two Step)

Service Catalog

PRB720735

'Requested For' field in checkout view in Order Guide does not honor 'display' field, and shows 'User ID' instead

Service Catalog

PRB712139

Content item categories related list is not automatically populating via the business rules when running via transform maps

Service Catalog

PRB714140

Field "Reference qual" is not showing for many List collector variables

Service Catalog

PRB908570

Catalog item variable set is moved upwards when selecting a multiple choice variable value within it (Chrome/IE + Windows only)

Service Catalog

PRB752532

Instructions value in a label variable above check box is not visible

Service Catalog

PRB754710

'Copy' UI action button on catalog items maintains the protection policy value on the new catalog item

Service Catalog

PRB759319

saveProducer() function does not work when using in a onLoad client script.

Service Catalog

PRB726577

Java exception occurs after node upgrade to Java 1.8

Service Catalog

PRB821172

Issue with use of GlideAjax script in catalog client script and behavior of catalog UI policy

Service Catalog

PRB718160

The getKeySequence API from the prepVariables function on the Cart Script-Include can cause the variables to be displayed in the incorrect order.

Service Catalog

PRB719689

Catalog data lookup fails when source variable type is multiple choice

Service Catalog

PRB651878

Chrome browser back button in Service Catalog does not work as expected

Service Catalog

PRB891896

Using the two-step checkout and having '&' in the special instructions field cause an error

Service Catalog

PRB749179

If a catalog search term has an apostrophe, and does not match any items, a backslash escape symbol '\' is wrongly displayed

Service Catalog

PRB723308

Combination of comments outside function stops Service Catalog client script

Service Catalog

PRB759031

Record producer variable with roles set on create on write prevents non-role users mapped field with default value from being sent to incident

Service Catalog

PRB716108

Need to apply "onchange" client scripts and UI policies on some variables on variable editor

Service Catalog

PRB717431

Scoped Variable Sets are scoped in 'Global' on client side

Service Catalog

PRB710145

When GlideappCalculationHelper().addItemToExistingRequest() is called at the same time for different requests it creates duplicate RITMs.

Service Catalog

PRB713145

Stage field on the Requested Item form does not represent the current open Catalog task

Service Catalog

PRB741672

After upgrading from Express to Enterprise, adding an attachment for Change Requests via a record producer does not work if the attachment was added before submitting

Service Catalog

PRB904025

Macros do not work in Printer-Friendly view

Service Catalog

PRB744763

Hidden container variables become visible when their visibility is set to true in a different UI policy

Service Catalog

PRB717926

Catalog admin is not able to modify currencies for items in a multi-currency environment

Service Catalog

PRB704645

Catalog client script execution does not honor assigned order sequence

Service Catalog

PRB707157

Self user can be added multiple times for catalog variable of type macro with label

Service Catalog

PRB713581

g_form.getValue not working on HTML variables with Create Role

Service Catalog

PRB668579

Clicking 'Back' from a checkout page for order guides takes you to an invalid page

Service Catalog

PRB900329

Catalog Item variable check box option 'Map to field' leads to blank select box

Service Catalog

PRB745469

Copy Catalog Item function does not copy the name and short description translations correctly

Service Catalog

PRB751245

Shopping Cart Widget not referencing the correct "Catalog", this causes the "Continue Shopping" button to behave inconsistently

Service Catalog

PRB756529

"Requested For" is populated incorrectly or blank with "Order Now" button, when property enable_order_now is set to true

Service Catalog

PRB722421

Question.java returns null when a RITM is being accessed, but not on the catalog item

Service Catalog

PRB757090

Running method copyRequest() (GlideappScriptHelper) multiple times at the same time always results in merging RITMs from the request record being copied.

Service Catalog

PRB723546

Problem occurs with user criteria cache if more than one locale is installed

Service Catalog

PRB731372

Slow performance when 'Reduce request price - approval change' business rule scans sc_request_item records with no sc_request value

Service Catalog

PRB732841

Order not properly set for Variable Sets when applied to an Order Guide in a Record Producer.

Service Catalog

PRB901936

Express - Catalog execution plan conditions using checkbox variables interpret OR as AND

Service Catalog Widgets: Service Portal

PRB758708

Service Catalog Data Lookup definitions do not function in Service Portal

Service Desk: Call

PRB723241

New Call module - Contact type does not carry over if the call type is 'Request'

Service Desk: Call

PRB723401

After creating a new call of type request, the ServiceNow 'Back' button navigates to the homepage

Service Desk: Call

PRB724388

Service Request from a New Call is not created, and the screen is blank if the description is long and contains special characters

Service Level Agreement (SLA)

PRB717388

SLAConditionSimple does not work when condition_class is not added to SLA Definition form (related to PRB702983)

Service Level Agreement (SLA)

PRB879317

SLA is not triggering correctly

Service Level Agreement (SLA)

PRB830288

SLA timeline incorrectly includes holidays when represents schedule

Service Level Agreement (SLA)

PRB719779

Inactivity monitor does not trigger when there is a reset condition

Service Level Agreement (SLA)

PRB709382

Repairing SLAs does not work when SLA Definitions are in domains different than the current one

Service Level Agreement (SLA)

PRB691514

SLA escalation status and due date calculated wrong when incident is updated from different timezones.

Service Level Agreement (SLA)

PRB727421

When the system property 'com.snc.sla.run_old_sla_engine' is set to false, the made_sla field is still being updated by the Escalation engine

Service Level Agreement (SLA)

PRB679514

SLA conditions are case-sensitive

Service Level Agreement (SLA)

PRB737594

SLA update (within 10 minutes) sys_trigger job can set the breach flag unexpectedly on short duration SLAs

Service Level Agreement (SLA)

PRB898575

Displaying the 'Repair SLAs' UI action can be slow when a large number of contract SLAs is defined

Service Management Designer

PRB660605

Clicking on the 'Cancel' button on the record producer- Something is broken redirects the user to 'Page not found'

Service Mapping

PRB711681

SSRS pattern step for seems to be failing as entry_point.url is being returned as 'https://ip:port/ReportServer' instead of 'https://url/ReportServer'

Service Mapping

PRB871677

Wrong loopback connections is created from Global DNS load balancer

Service Mapping

PRB754157

Tracked files discovery log has unwanted text log

Service Mapping

PRB759202

In pattern step, file output gets truncated if we do not change the default prompt, and the default prompt gets inserted into the output stream

Service Mapping

PRB732800

Debug RunFailed: Task pattern debugger task failed : java.util.hashMap cannot be cast into java.util.String.

Service Mapping

PRB676142

Business service map hamburger menu items are not accessible

Service Mapping

PRB716444

Issues with creating policy connections in WebSEAL pattern

Service Mapping

PRB740249

Icons for host in host view are always from linux_host, should be from the original host CI type

Service Mapping

PRB741846

Process Environment variables detection is wrong when the variable value contains the '=' character

Service Mapping

PRB744478

Pattern discovery is not able to bring process environment variable in full when the size is long on AIX machines

Service Mapping

PRB691830

The identification engine can fail, and the map does not show all items

Service Mapping

PRB718906

CI Types with $ in their name cause CI type synch to fail for all the CI Types. Same goes for CI types with spaces in their names

Service Mapping

PRB719793

Missing escaping on entry point fields

Service Mapping

PRB746902

MSSQL relations are not aligned with the hosting rules and causing identification engine errors in Service Maps

Service Mapping

PRB756866

CyberArk credentials: Failure with fetching non-existing username from vault is not handled correctly, and next credentials are not used

Service Mapping

PRB730839

Under certain conditions, Service Mapping discovery fails when using SSH

Service Mapping

PRB713813

When creating manual connection using host name (and not IP), adding the manual connection in one place may remove the same connection from another place

Service Mapping

PRB756863

UI action "Map Icons Preloaded" on services list causes browser requests to broken URLs

Service Mapping

PRB703016

MID synchronization of patterns sometimes fails. When it fails, manually synching or grabbing NDL from MID also fails

Service Mapping

PRB758220

MID sync on CI type change does not work in some cases

Service Mapping

PRB833033

Service Watch fix script prolongs upgrades, and security constraints prevent selection of Service fields

Service Mapping

PRB715402

Issues with SSIS Pattern > Connection > Create Job Connections

Service Mapping

PRB716662

The com.snc.service-watch plugin overrides customizations for records in the sys_dictionary_overrides table (+ other tables)

Service Mapping

PRB704825

"Floating" CI's with no relation to any Entry point in a BS

Service Mapping

PRB706138

Exporting getHostByIP to js + makes pattern debugger go through the same flow as initial discovery task creation regarding finding host

Service Mapping

PRB708885

Service Mapping should abide by the glide.required.attribute.enabled

Service Mapping

PRB879896

Pattern Designer: Need a proper error when users populate entry point without port in case find process strategy is not 'NONE'

Service Mapping

PRB751673

Failed to communicate with WMI Collector message when MID Server is multihomed

Service Mapping

PRB755363

Hosts that initiate a connection should confirm whether to use /etc/hosts or DNS

Service Mapping

PRB798800

When two distinct CIs in different services are connected to the same clustered CI, both source hosts appear as associated with both services in svc_ci_assoc

Service Mapping

PRB824438

Performance issues while saving NAT rule due to 'Update NAT Rule' business rule

Service Mapping

PRB743008

When creating new business service and leaving the form, the business service remains with an empty name

Service Mapping

PRB745480

The SSH layer used by pattern should allow to override the shell PATH rather than append to it

Service Mapping

PRB751612

Service mapping fails to discover listening process with the PATH on the target machine, which does not contain the folder of netstat.exe (system32)

Service Mapping

PRB753564

The SSH layer used by pattern refers to SSH regular credentials as SSH key credentials, if the key field is not empty.

Service Mapping

PRB804562

Service Mapping fails to process discovery result when the payload contains fields with non printable characters

Service Mapping

PRB832402

ACL on discovered or manual (event managed or mapped) Service Configuration Item blocked from ITIL role

Service Mapping

PRB717421

Tomcat WAR pattern tries to create connection to commented lines

Service Mapping

PRB707449

Parse Command Output Operations does not return same results for powershell command as command line on MID Server

Service Mapping

PRB720596

Warning messages missing for LB discovery when CMDB is corrupted -- specifically when all LBs have discovery source = duplicate, or all LBs are passive

Service Mapping

PRB872176

Scrollbar of hamburger menu is not visible on chrome 55+

Service Mapping

PRB743000

Cloned clusters: ciTypeName of cloned CIs is overwritten with ciType field

Service Mapping

PRB752105

Business Service Map: Connecting to existing service/creating new service is disabled on connection leading from NAT

Service Mapping

PRB826341

Client script "rewrite endpoint link" on cmdb_ci_service_discovered disables record form links for all related lists.

Service Portal

PRB717773

Form widget has option to 'Disable UI Action on Form', which leaves a primary action but disables its functionality

Service Portal

PRB712174

HTML tags in help text of Catalog and Record producer variables are not rendered in Service Portal

Service Portal

PRB713575

Ampersand characters in a fix script are not escaped correctly

Service Portal

PRB714564

Variable summarizer does not honor 'Visible on Summaries'

Service Portal

PRB741927

Reference field does not honor tablename.autocomplete.contains user preference

Service Portal

PRB742952

Image in News Ticker widget uses 'src' tag instead of 'ng-src', resulting in invalid request, causing SSO redirect issues

Service Portal

PRB748856

Simple list widget cannot order on a glide_date_time field (e.g., sys_updated_on) for ESS user

Service Portal

PRB722364

Requested Items widget throws errors when no sys_id or an invalid sys_id are passed in the URL

Service Portal

PRB725912

Unable to clone SC Categories widget in platform - invalid return thrown by script checked

Service Portal

PRB733163

Lookup Select Box does not populate correctly in the Service Portal

Service Portal

PRB715232

Formatter type variables cause the order guide eval to fail

Service Portal

PRB717754

Service Portal catalog reference field behaves strangely when search term includes a period (dot / . )

Service Portal

PRB720884

Ticket conversations widget does not render if user cannot read journal field, which should have shown helpful messages to avoid confusion

Service Portal

PRB710969

ng-controller cannot be used in a widget template

Service Portal

PRB711291

Duplicate request gets created in order guides on Service Portal

Service Portal

PRB711943

Service Portal lacks visible focus indicators for elements

Service Portal

PRB712168

Printer Friendly Version not available for Service Portal pages

Service Portal

PRB713432

Content Item which should open in a new tab no longer opens at all

Service Portal

PRB737318

Approvals for delegated users are not showing up Approvals widget

Service Portal

PRB753060

Accessibility - Knowledge Base/Categories heading has incorrect heading structure <h4>

Service Portal

PRB725049

'Maximum Entries' field on 'Data Table from Instance Definition' instance options do not modify the number of rows displayed

Service Portal

PRB828186

Accessibility: Rating stars component has accessibility issues

Service Portal

PRB710922

Glide List field on Service Portal is displaying sys_id instead of the display name

Service Portal

PRB737286

No error message is shown when users attach invalid file type (as defined by glide.attachment.extensions system property)

Service Portal

PRB740041

Help text does not show for Label variables

Service Portal

PRB741842

Submit button displays on Service Portal catalog items even if it is omitted through the ordering button.

Service Portal

PRB744313

Header Menu does not display glyph icons

Service Portal

PRB749825

Avatars in ticket-conversation widget and sessions widget appear clickable but have no effect

Service Portal

PRB754793

"Omit badges" option is not honored after being set from true to false in 'SC Categories' widget

Service Portal

PRB724097

Read-only referenced variables cannot be previewed by users who have read access to the referenced record

Service Portal

PRB730090

Catalog item quantity selector is not displayed for non-admins

Service Portal

PRB733059

Item description does not show when searching for terms using OR

Service Portal

PRB717482

sc_cat_item and sc_cat_item_guide page with missing or invalid sys_id URL parameter generates browser error

Service Portal

PRB701726

IE10: Service Portal pages do not show full content if the height is greater than the browser window

Service Portal

PRB703505

Service Portal Manage dropdown menu in header does not function at tablet and phone resolutions

Service Portal

PRB704859

SP choice list should require value or use default_value if type is set to 'must specify a default value'

Service Portal

PRB720821

Requested Items widget generates errors when added to a page (when options.secondary_fields is empty)

Service Portal

PRB714468

Non-ITIL users cannot see the record to approve on the Service Portal

Service Portal

PRB751953

A developer cannot react to the reference icon click and do something else if they want

Service Portal

PRB754778

When clicking "Edit" link in shopping cart, the resultant modal's title is "Variables" instead of the name of the catalog item (e.g., Apple iPhone 5s)

Service Portal

PRB723071

glide.knowman.show_user_feedback are set to never and does not work on Service Portal. glide.knowman.show_star_rating is not supported

Service Portal

PRB762303

Screen Reader Accessibility - Profile menu access

Service Portal

PRB726860

Redirect to Service Portal, users stuck on welcome.do page

Service Portal

PRB731678

Service Portal does not include items in order guide when order form is submitted before the items are fully loaded in the form

Service Portal

PRB825565

Header menu items are not displaying hint tooltips

Service Portal

PRB828111

Search Source name not translated

Service Portal

PRB715720

Page not displaying in Service Portal Designer when 'Internal' option selected

Service Portal

PRB715966

Service Portal incident form does not show attachments at top if table URL parameter is for the wrong table (e.g., task vs. incident)

Service Portal

PRB706317

Select box variable for catalog item/record producers displays the dictionary value rather than display value in Ticket Fields widget

Service Portal

PRB711870

Activity Stream is not visible in incidents

Service Portal

PRB714879

Currency symbol is missing from currency and price field types in form widget

Service Portal

PRB746312

Request Fields widget errors if sc_request.due_date has no value

Service Portal

PRB749235

Accessibility in Service Portal: Users are able to tab beyond pop up windows so that focus goes outside of the user profile field dialog boxes/pop up windows

Service Portal

PRB751724

Default value of "Remember me" checkbox does not honor glide.ui.remember.me.default system property

Service Portal

PRB756693

When users cannot delete attachments, Branding Editor gets stuck loading

Service Portal

PRB819500

Service Portal Accessibility - Attachments in Service Portal have accessibility issues

Service Portal

PRB830043

Accessibility: Create a new high-contrast Service Portal theme

Service Portal

PRB714983

Branding Editor needs to indicate when admin is not in the right system application and cannot edit

Service Portal

PRB717444

Customized OOB widget instance might be unexpectedly deleted in an upgrade

Service Portal

PRB717990

Reference variable attributes do not work if there is a space between them

Service Portal

PRB718453

Breadcrumbs have empty placeholder on Order Guide page if sp_instance record has no title value

Service Portal

PRB743340

The Service Portal widget KB Article Page does not correctly display KB articles of type Wiki

Service Portal

PRB745482

sys_updated_on date/time for attachment in Form widget shows server time vs. user local time

Service Portal

PRB756631

"SC Categories" Widget's "Hide XS" option is not honored when false, so widget is not shown on mobile

Service Portal

PRB724420

Approvals widget (and maybe others) uses href='#' twice which prevents form saving

Service Portal

PRB819498

Improve the accessibility of the system status page

Service Portal

PRB731414

Mandatory check box in catalog does not show the 'mandatory' indicator

Service Portal

PRB732902

Business Services Status widget can show outage on the wrong date

Service Portal

PRB715696

Service Catalog subcategories do not display when no item is on the category level

Service Portal

PRB717931

'Visible on Guides' setting is not honored within Order Guides

Service Portal

PRB718153

Form section does not show the translated caption

Service Portal

PRB702722

Helpful feedback question is not available to KB article (when glide.knowman.show_yn_rating is true, which is the default)

Service Portal

PRB719112

KB attachments are not visible for unauthenticated users

Service Portal

PRB707186

Anchor tags do not work in KB Articles. When clicking a link that brings the user to a different section of the KB article, it will go to that section and immediately reload the page

Service Portal

PRB719973

Unexpected items appear on /sp?id=sc_category page when no category ID is specified

Service Portal

PRB720598

User profile widget in the Service Portal does not display the correct number of users under 'My Coworkers'

Service Portal

PRB713602

Disabling Comments is not working for the Knowledge Articles when the article is viewed from Service Portal.

Service Portal

PRB714649

When a user creates a HR Case from the HR Service Portal, the 'is_catalog' field is not set to 'true'

Service Portal

PRB734799

Lookup Select Box variable with advanced reference qualifier breaks a catalog item with too many variables - 400 error

Service Portal

PRB857631

Knowledge rating hover text is not translated correctly

Service Portal

PRB752339

Service Portal Accessibility - Avatar menu does not collapse when pressing tab

Service Portal

PRB753212

Message alerts are too fast when creating record using the page 'form'

Service Portal

PRB757161

snRecordPicker directive should allow option of 'startswith' query (currently hardcoded to 'contains')

Service Portal

PRB824400

Ticket Conversations widget limits journal fields to 100 entries

Service Portal

PRB716080

Catalog client scripts cannot be fetched from a scoped application

Service Portal

PRB698352

List collectors do not display correctly if the referenced records' display values have commas

Service Portal

PRB719044

Files larger than 25MB cannot be uploaded and no error message is displayed

Service Portal

PRB721147

Cannot edit roles in Customer Service Management portal

Service Portal

PRB709643

Simple list widget target page is not inherited by 'View All' target list page

Service Portal

PRB907063

sys_domain field not rendered properly using form widget and instead displays the Sys_ID; read-only document_id field layout is missing padding

Service Portal

PRB748382

[UW Accessibility] Page title should come before portal title

Service Portal

PRB753563

Exporting to Excel and CSV does not honor the fields defined in the widget 'Data Table from Instance Definition'

Service Portal

PRB721885

KB news widget needs to provide a default translated title in case sp_instance.title is empty

Service Portal

PRB818900

Simple List widget does not set the table parameter in the URL to the real table when configured to show records from a base table

Software Asset Management

PRB665386

SAMCounter job executing query with large IN clause

Software Asset Management

PRB920902

Filter carried over when users create new records

Software Asset Management

PRB741085

Downgrades do not work properly when installs with valuation = 0 are present

State Flows

PRB756472

Numbering on Security incident table is not in sequence when 'Convert to Security Incident' UI action is used

Studio

PRB719365

When editing list layouts in Studio, the customized view does not persist and the user sees the default view instead

Survey Management

PRB880822

History Choice on View Scorecard does not work if there are survey responses that are 3 or more years older

Survey Management

PRB742422

Survey trigger condition does not work on migrated surveys via Update Set

Survey Management

PRB687957

The assessable record throws an error when clicking 'Preview'

Survey Management

PRB945363

Special characters in survey questions do not show properly

Survey Management

PRB909444

Ampersands in surveys submitted via portal break the response

Survey Management

PRB917405

Users with the survey_admin' role are not able to 'export assessments' and get the error message 'Security restricted when invoking processor'

Survey Management

PRB679524

Trying to publish a survey for the second time through survey designer times out when many users are associated

Survey Management

PRB925337

Need to escape messages in "my surveys" and "take survey" service portal widgets

System Applications

PRB723474

The scope from a list filter overrides the session scope when users using the 'New' button from a filtered list

System Applications

PRB745431

App installation fails on customer instance,when a scoped app within a plugin is captured as a dependency instead of capturing plugin dependency.

System Applications

PRB715493

sys_scope table should suppress 'Insert and Stay' and 'Insert' UI actions

System Applications

PRB717519

System Applications does not display list of applications present in prior to an upgrade under 'Develop/Download/Upgrade'

System Applications

PRB650889

GlideAjax API in a scoped app blocks getXMLWait function, without any documentation/help on workaround or why

System Applications

PRB880157

Setting 'glide.ui.escape_text' property to false, displays the message 'The entity name must immediately follow the '&' in the entity reference.' on applications page

System Applications

PRB865445

Error occurs when a user executes track in update set UI action: temp tables with name starting with rep$ are created and not cleaned up

System Applications

PRB718699

AppUpload fails with password with special characters

System Applications

PRB723703

After non-admins were allowed to use update sets, when non-admins (not delegated developers) switch scopes in the application picker, the update set does not change

Tables and Dictionary

PRB725054

Schema map produces html tags and is broken

Tables and Dictionary

PRB713817

Admins can create reference columns on sys_choice, which does not work

Tables and Dictionary

PRB716677

The Table form should warn users when attempting to remove a schema attribute

Task Flattening

PRB654348

Datatype is wrongly replaced during task flattening

Team Development

PRB673926

If Team Development is turned on and too many local changes exist, performance issue occurs when adding new versions.

Team Development

PRB721443

Resolving a collision or comparing version records for a table that does not exist causes a NPE

Team Development

PRB713228

RemoteGlideRecord - two-pass query does not propagate errors to current RGR object during second pass

Team Development

PRB737918

Team Development can cause committing an update set to take a long time if the proper indexes are not present

Team Development

PRB730569

Team Development pushes appear successful, but Stage is not set to Completed

Team Development

PRB711706

Pushes can be cancelled before a mutex is acquired

Team Development

PRB673198

Team Development transactions can be cancelled by scoped quota rules

Templates

PRB714467

save_as_template' ACLs are not evaluated in standard change template 'Template value' fields

Templates

PRB714433

When opening the 'incident.itil.role' template from System Policies > Email>Templates, the table field is set to 'None' by default

Test Management

PRB721864

On a test plan, using the 'Save as Test Suite' related link does not have a character limit. Any text over 40 characters is not saved.

Test Management

PRB716155

Number of test cases (number_cases) display wrong and broken numbers when added by choice list.

Test Management

PRB705346

Test plan that has been signed-off through the 'Related Links' carries that information forward to copied test plans, and is in read only format so no way to remove or have sign-off on the copied test plan

Test Management

PRB723303

In Test Management plugin, selecting a test environment removes the colon from the URL link

Test Suite

PRB704841

'Notify Tester' link is active although testers are unassigned

Text Search

PRB634104

Text search (Zing) using wildcards does not return the expected results

Text Search

PRB752946

Index full table might cause OOM for large table (around 30M records)

Text Search

PRB760776

Index might not include variable value in variable set

Text Search

PRB707388

Text search multiple keywords (e.g a sentence ), the group by count on each category was not properly populated

Text Search

PRB741168

Knowledge search using full-width Romaji characters does not return the knowledge article

Text Search

PRB707243

Breadcrumbs in table sections of global search results display query segments added by before query business rules, which is a deviation from the way the rest of the platform works

Text Search

PRB722024

Error message 'search term is to ambiguous' displays when users searching for a word with root (after stemming) as stop word

Time Card Management

PRB753932

Out of box value of "com.snc.time_sheet.max_hours_per_week" property is "--1"

Time Card Management

PRB713518

Default time_card list layout (sys_ui_list_time_card_null) configuration is reverted to OOTB after an upgrade

Time Card Management

PRB908462

Business rule update task timer creates a new task record with the same sys_id when users delete an incident

Transaction and Session Management

PRB724909

Request accessed after the transaction is over causing a UndeclaredThrowableException

UI Components

PRB715347

As long as '_123STREAMENTRY321_' is placed at the beginning of the comment line of a record, the notification (having ${comments}) being sent does not contain that comment

UI Components

PRB680820

Unable to delete templates from the template bar in any non-English language

UI Components

PRB716458

@Mention service throws NPE when @mentioning inactive user records

UI Components

PRB682226

Unexpected keyboard navigation through tab interface

UI Components

PRB697696

Activity Stream is not respecting ACL for work notes. The field appears at the activity stream for user without write access

UI Components

PRB718313

In Istanbul SLA Definitions, the Variables item is not available from the 'Show Related Fields' menu

UI Components

PRB709575

List v3 header context menu translation issue: 'Change View' is not translated

UI Components

PRB711333

Modal that appears when hovering over "i" icon on List v2 and records is not indicating user can hold "Shift" key to lock modal for scrolling

UI Components

PRB649287

The g_user object has firstName and lastName values switched on a CMS page.

UI Components

PRB651257

[Accessibility] JAWS does not recognize navigator applications as collapsed or expanded

UI Components

PRB910288

Since Istanbul, 'On Demand' choice is no longer available in 'Run' filed on the scheduled report form

UI Components

PRB914839

Tablet UI bug - Searching list fields

UI Components

PRB925313

"Loading related lists" message does not go away when "After Form Loads" related list loading option is selected

UI Components

PRB826169

Skip to main content link is occasionally inoperable

UI Components

PRB673010

TinyMCE advanced options in the html_insert_image_dialog UI page have legends that overlap field sets

UI Components

PRB683519

'Remove the Logout button' is not working correctly

UI Components

PRB651248

Certain user interface elements are not selectable via the keyboard

UI Components

PRB652482

Error text is not programmatically flagged

UI Components

PRB670619

NVDA screen reader repeats a lot of extra text due to the favorite stars that users find confusing

UI Components

PRB760834

Process Flow formatter is not level A conformant (the minimum level of conformance)

UI Components

PRB826163

After upgrading to Jakarta, an administrator is unable to change the text colors of the navigation modules

UI Components

PRB716184

Filters with condition 'more than' and 'less than' do not work as expected for v3 lists

UI Components

PRB697428

List v3: Journal Input types of fields do not store the data when saved through List edit for UI16

UI Components

PRB698978

Third box in filter builder in list v2 does not announce that it disappears, causing issues for users with screen readers

UI Components

PRB709949

Cannot read transaction timer widget with a screen reader

UI Components

PRB711669

In some UI16 themes, some elements are unreadable

UI Components

PRB711936

IE11, TinyMCE. Highlighting only part of a hyperlink's text and selecting 'Insert/Edit Link' does not display any value in the URL field.

UI Components

PRB712941

If renaming the file with more than 100 characters, an alert box is not translated

UI Components

PRB658099

Accessibility mode breadcrumbs are read incorrectly

UI Components

PRB667478

In Geneva, global search does not trim left and right spaces in the searched text like in Fuji

UI Components

PRB753457

In List v3, building a filter query with multiple conditions involving a currency2 field does not yield the proper results

UI Components

PRB762376

Accessibility - The lock button is read to the screen reader as "Lock quote button"

UI Components

PRB716698

List v3 - Cannot change the number of rows showing in the reference picker popup

UI Components

PRB683216

SLA definition for sc_task (Catalog Task) does not allow to specify the variable details for the catalog Item, and the SLA does not attach to the task record

UI Components

PRB657709

Email form does not display boundary boxes on Internet Explorer 11

UI Components

PRB664487

In the ESS portal, the 'Account Settings' menu is not accessible via the keyboard (CMS)

UI Components

PRB852940

List cell style calculation is expensive/inefficient

UI Components

PRB859369

Annotations disappear during an upgrade

UI Components

PRB740035

Display / Hide list button icon does not have an alt-text associated with it causes accessibility issues

UI Components

PRB725498

Title attributes used in tooltips are not keyboard accessible

UI Components

PRB678114

max_unit=hours attribute is not honored when list editing a duration field in UI 16

UI Components

PRB701473

The date picker widget is keyboard inaccessible

UI Components

PRB711658

Developer sidebar shows on document outline for users who have no access to it

UI Components

PRB664484

Visual focus is not provided for CMS portal header elements

UI Components

PRB666121

TinyMCE editor strips out <link> tags in Geneva

UI Components

PRB741775

No label associated with Pagination field

UI Components

PRB899508

glide.history.max_entries not working as expected

UI Components

PRB743402

Web forms have improper label and ID

UI Components

PRB732934

Web: frame issues

UI Components

PRB671386

Detail row disappears when sorting/paging/filtering using the reference lookup

UI Components

PRB673205

btn-primary, btn-success and btn-destructive do not have sufficient level of contrast

UI Components

PRB680943

The activity formatter 'show one journal field' is broken when using a custom field. It shows 2 check boxes instead of one

UI Components

PRB720620

Images and formatting do not copy over from OneNote into TinyMCE fields

UI Components

PRB640657

The Time Worked field does not show the total time when set to read-only

UI Components

PRB737140

Drop-down menus are not adequately labelled

UI Components

PRB739802

Hidden Table Headers are read out by screen reader

UI Components

PRB757209

On system properties pages, the "Yes | No" check boxes do not have good labels for screen readers

UI Components

PRB716655

setAbortAction() causes Decimal / Currency fields to be corrupted on the next form update

UI Components

PRB707753

Helsinki List v3: When approving sysapproval_approver records in list view, system takes users to the home page instead of back to the sysapproval_approver list after approval is processed

UI Components

PRB712295

Planned effort cannot add 3 numbers in a list view

UI Components

PRB743959

Navigation history shows history from other users until page is refreshed

UI Components

PRB915489

'On change' client script is executed twice when the 'on change' field is set to read only via dictionary

UI Components

PRB722019

List Controls menu does not have descriptive text (List v2)

UI Components

PRB760301

Field Dependency ListV3 . List V3 does not respect the Dependent field

UI Components

PRB724830

Charts use color to differentiate and must use another alternative way to convey information to a user.

UI Components

PRB676583

UI16: Navigator applications with ampersand show with &amp; with glide.ui.escape_text=false

UI Components

PRB677731

Application Menus display when there is an inaccessible nested module that has "override application menu roles" checked

UI Components

PRB717583

List v3 dot-walked choice dropdown is blank

UI Components

PRB710639

When trying to upload a file where mime type does not match file content, UI does not throw an error

UI Components

PRB711057

List v3 form reference popup does not honor reference qualifiers for dot-walked reference fields

UI Components

PRB712019

Work notes are displayed out of order on Changes

UI Components

PRB651263

Visual focus does not settle on first form field upon opening

UI Components

PRB659031

"null" displayed when hovering over items on right side of slushbucket list collector variable in record producers

UI Components

PRB748956

(UI Performance) Bump angular JS version for forms to 1.5.11

UI Components

PRB723284

Users without privileges cannot save filter using condition builder

UI Policy/Client Script

PRB627317

Client-side GlideRecord has no _next() function

UI Policy/Client Script

PRB906667

"Download All" on the "manage attachments" window is not translated

UI Policy/Client Script

PRB742637

When non-English language is selected, the system settings lose the ability to change the home page or dashboard

Update Sets

PRB655182

Users get error when trying to merge update sets for an app installed from the store

Update Sets

PRB681563

Update set preview should not fail if 1 record is bad. Previewer should be able to handle an empty table for a Form layout

Update Sets

PRB674866

Reparenting of existing table via update set works when it should not

Update Sets

PRB665954

sys_ui_list elements for database views throw 'Update set preview' errors.

Update Sets

PRB714776

Update set back out deletes OOTB record if update set creates it ahead of plugin activation

Update Sets

PRB753249

HUS Commit: Committing a HUS with a table deleted for table that does not exist leaves the state as 'Committing'

Update Sets

PRB832926

Test connection button says incorrect username/password when they are correct

Update Sets

PRB653534

Update sets committed and plugins activated during upgrade can unleash chaos

Update Sets

PRB680919

Preview update set progress dialog closes automatically when the update set preview is complete

Update Sets

PRB636890

Field Label is not captured in update set if created through 'Form Layout'

Update Sets

PRB646724

Multiple update sets can be committed at the same time and thereby trigger simultaneous online alters of flattened tables

Update Sets

PRB665830

Update set preview is cancellable, so it sometimes gets cancelled by the 'scoped background transactions quota' rule

Update Sets

PRB724699

Update set back out throws exceptions when the update set contains updates for a table that does not exist

Upgrade Engine Issues

PRB753539

Upgrade failed for updating sys_properties record that has empty value on the 'sys_class_name' field

Upgrade Engine Issues

PRB731198

An upgrade will update glide.war and notify HI of a successful upgrade even when it declines to run because the system is paused

Upgrade Engine Issues

PRB724208

Loader uses display_value to find or create a view, leading to duplicate views and coalesce problems for instances in other languages

Upgrade Engine Issues

PRB897749

Revert to base system does not work for some updates after upgrading to Istanbul

Upgrade Engine Issues

PRB689850

Database upgrade runs even if dist upgrade does not upgrade the node

Upgrade Engine Issues

PRB734941

The "Run Fix Script" UI action on the fix scripts table does not run the fix script in the correct scope

Upgrade Engine Issues

PRB829971

Recurring console.log() running on the Upgrade Monitor page whenever an upgrade is in progress

Upgrade Engine Issues

PRB671262

Thread that runs the upgrade refuses to mark records as customized even though it customizes them

Upgrade Engine Issues

PRB803944

Plugin activation/upgrade sometimes writes a baseline sys_update_version record with an empty source field

Usage Analytics

PRB945829

When multiple app entries exist for the same plugin with different labels, the plugin activation check produces incorrect results

Usage Analytics

PRB752044

Release glide database dump instances are uploading usage and downloading app usage status, even though they are self-hosted

Usage Analytics

PRB900813

For licensing counts, if the count config is turned off, use ua_stats_defn to report counts

Visual Task Boards

PRB716040

Upgrading from Fuji to Geneva does not replace the script includes named 'VTBTaskSecurity'

Visual Task Boards

PRB739275

Notification emails are sent from "do-not-reply@sn.com"

Visual Task Boards

PRB710858

Visual Task Board activity streams only support comments and work notes as journal input types

Visual Task Boards

PRB715399

Visual Task Boards that point to overlapping vtb_task records can prevent non-admins from seeing cards

Web Services

PRB710625

Web Service on business rules incorrectly renders variable field boxes when JSON content variable is two word Ex 'short description'

Web Services

PRB738811

After upgrade to Helsinki, integration traffic could be routed through the API_INT pool, instead of its previously specified dedicated pool

Web Services

PRB716434

Using a SHA-2 key with WS-Security results in the SOAP request still having "SignatureMethod Algorithm="http://www.w3.org/2000/09/xmldsig#rsa-sha1"

Web Services

PRB664609

RESTResponseV2.getErrorMessage() does not return message from the outbound service

Web Services

PRB670554

Script error in generated JavaScript of the API explorer

Web Services

PRB623007

REST API explorer Authorization 'send as another user' saves cookie & sets up whole instance session as another user

Web Services

PRB710320

Integrations relying on deprecated SoapMessage API fail

Web Services

PRB669482

Inbound import set web services table names accept special characters and white spaces, leading to a MySQL error and the table is not created in the database

Web Services

PRB733418

SOAP insertMultipleResponse yields inconsistent results when invoked simultaneously

Web Services

PRB677911

Table API returns all records when sysparm_offset contains a negative value

Web Services

PRB693473

Enhancement request: URL parameter sysparm_query_category for query routing does not work for REST API calls

Web Services

PRB603946

Scripted Web Service: Order of output parameters is not the same as in WSDL

Web Services

PRB646918

REST API Explorer Attachment API curl snippet problems

Web Services

PRB651322

Integer fields with null values return 0 in SOAP

Web Services

PRB737653

When a URL does not exist, REST returns code 500

Web Services

PRB667809

REST API explorer has wrong description for sysparm_input_display_value

Workflow

PRB719264

When the RITM state is set to 'Closed Incomplete', the group approval stays 'active = true' and 'state = Open'

Workflow

PRB711054

'Show Workflow' UI Action does not load the workflow in ESS pages

Workflow

PRB591554

Workflow Activity "Catalog Task" Performs sc_cat_item Query and Can Cause Stack OverFlow Error

Workflow

PRB748338

Scriptable order guide causes proceeding activities such as 'Approvals' or 'Catalog Task' to not work properly

Workflow

PRB689050

When a user checks out a workflow and goes into an activity, switching the form view from "Diagrammer View" to "Default" closes the Activity Properties form

Workflow

PRB914192

All approval activities should return skipped if there are no approval records generated for the activity

Workflow

PRB707390

In Item Designer, service level agreements are not evaluated correctly on a catalog task when the task is closed

Workflow

PRB709431

If condition 'Run if no other workflows match' workflow properties does not seem to be working according to wiki definition

Workflow

PRB743553

When workflow gets cancelled, stage icon for the current stage still shows 'In Progress' and all the future stages as skipped

Workflow

PRB745401

The lock activity spins until it acquires the lock, never failing

Workflow

PRB752000

Workflow fails to attain mutex on context records in Oracle environments

Workflow

PRB810563

ITIL users can delete sysapproval_group records, causing approval group activities from the approval groups source record to be stuck in 'Running' state

Workflow

PRB709900

Approvals received before reaching Approval workflow activity is not evaluated. Workflow will still wait for approval.

Workflow

PRB711666

'Request Cancelled' stage for requested item is not translated

Workflow

PRB713671

Changing the state of a state_task record to 'Completed' generates duplicate activity entries

Workflow

PRB714910

Manual approval activity does not work if another manual approval activity is already used

Workflow

PRB743477

Timeline visualization for a workflow context does not work when using a session with non-English language

Workflow

PRB717446

The glide.ui.js_includes property set to false results in a browser error when trying to load the Workflow Canvas

Workflow

PRB657531

Scheduled Workflow Jobs fail when created in a scoped application

Workflow

PRB880021

Workflow Context UI action jumps to subflow instead of jumping to parent (Expect for Requested Item table fixed in PRB592331)

Workflow

PRB904888

Emergency changes requested for re-approval after being rejected can cause duplicate approvals

Workflow

PRB759067

Variable of Workflow Activity and its Type and Annotation are missing in "Form Design" page in 'Istanbul' & it works in Helsinki.

Workflow

PRB724983

Published Workflow Conditions gets changed when viewing the wf_workflow_version record in New Workflow view

Workflow

PRB799100

Copying workflows does not check for name uniqueness

Workflow

PRB710730

Variables on the Catalog task activity are not sorted in alphabetical order

Workflow

PRB713188

Issue with the WorkflowApprovalUtils functionality in that the WorkflowApprovalUtils().cancelAll function does not work when passing it a GlideRecord object (passing it 'current' works as expected)

Workflow

PRB752340

Approval Coordinator does not work sometimes if we have duplicate users

Workflow

PRB759309

Unable to select variables in the workflow editor condition statement for request item workflows

Workflow

PRB712709

Deleting records from 'sys_user' causes full table scans against 'wf_context'

Workflow

PRB793457

Stage Icons are not rendered if Stage text has apostrophe (')

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