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Reporting release notes

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Reporting release notes

ServiceNow® Reporting product enhancements and updates in the Jakarta release.

Activation information

Platform feature – active by default. Some advanced reporting functionality is available only when you have licensed Performance Analytics Premium.

New in the Jakarta release

Import external data
You can now generate and distribute reports based on data maintained outside of your instance.
Content on Service Portal
All reports can be displayed on Service Portal using Service Portal widgets.
Report Designer
Report Designer is enabled by default. You can configure a report, preview it, iterate and adjust it, and then share the report using the integrated Share panel. The Report Designer provides a cleaner user interface and guided flow to help both experienced and inexperienced users easily create reports.
Accessibility
Report Home, Report Designer, and reporting content (e.g., widgets on dashboards) meet the requirements of Web Content Accessibility Guidelines Level A.
Highcharts 5
Highcharts 5 supports accessibility and replaces Highcharts 4 throughout the platform.
Interactive analysis
Launch a detailed analysis of your data from any list. Quickly explore data using reports and interactive filters.

Changed in this release

  • The Custom Charts plugin is deprecated.
  • The Chart Color field retains its value when the groupby or stackby field values are changed and when switching between chart types in Report Designer.
  • Multiple datasets are available to all users. Previously Performance Analytics Premium was required.
  • When using Insert and Stay, color rules are not copied to the new report.
  • Multilevel pivot report improvements:
    • Options added for displaying row and column lines.
    • Added automatic collapsing and expanding of rows.
    • Enhancement fixes for columns headers.
    • Enhancements to PDF export and scheduled export.
    • Improved word wrapping.
  • Color coding added to single score reports.
  • Changed the configuration of the report_security plugin to default on upgrades. Users who upgrade no longer have to contact security to install this plugin.
  • Improved the loading of the table list.
  • Fixed warning messages in the zboot console log.
  • Improved default color list for multiple datasets.
  • Enabled dot walking on the Aggregation field for Average and Sum aggregation.
  • List functions now available on the Report list
  • The [report_view] table is no longer populated with new entries. The Report Stats list enables you to view how often each of your reports is run and how long it takes for the reports to run. For more information, see Report statistics.
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