Performance Analytics release notes

ServiceNow® Performance Analytics product enhancements and updates in the Jakarta release.

Activation information

Platform feature - active by default. Performance Analytics premium requires a separate subscription.

New in the Jakarta release

Performance Analytics widgets on Service Portal
You can add Performance Analytics widgets to Service Portal pages.
Improved Targets and Thresholds
Create personal targets and thresholds visible only to specific users. Provides enhanced notification functionality and simplified usability for targets and thresholds.
Improved Forecasting
Provides best-fit forecasting based on available data using multiple algorithms. You are alerted before targets are met through notifications.

Changed in this release

  • You can use the Insert and Stay with Relations UI action on a breakdown to copy the breakdown and all associated breakdown mappings, breakdown relations, and breakdown exclusions.
  • You can run data collection jobs manually from the list. With this functionality you can start multiple collection jobs in a single action or start a single job using the right-click context menu.
  • View targets and thresholds associated with the indicator with the Targets and Thresholds related lists that appear on the Indicator form.
  • When you define a target, single-score widgets appear color coded.
  • The property com.snc.pa.default_chart_line_color applies to the list of scorecards, score widgets that display a trend line, and workbench process widgets.
  • Depending on your selected widget visualization, certain fields on the Widget form are mandatory.
  • You cannot create reports on the pa_snapshots table.
  • Score values appear as a table below widgets when accessibility is enabled.
  • Benchmarking:
    • The indicator Benchmarking indicator field controls if the indicator is used for benchmarking.
    • Indicators configured for use with benchmarking are not editable.