Dashboards release notes

ServiceNow® Dashboards product enhancements and updates in the Jakarta release.

Jakarta upgrade information

Review for information about responsive canvas and dashboard versions of homepages.

Activation information

Responsive canvas dashboards are enabled by default on new instances. On upgrading instances, responsive canvas must be enabled by an administrator. If responsive canvas was enabled during Istanbul, it remains enabled after upgrade to Jakarta.

New in the Jakarta release

Create a dashboard version of a homepage
You can create responsive dashboards from existing homepages, providing better accessibility, improved sharing, and easier widget layout.
Cascading interactive filters
Dashboard administrators can create hierarchical interactive filters. Selecting a filter value at a higher level automatically filters the choices available for lower-level filters in the hierarchy.
Software asset management content pack
There is a new content pack for Software Asset Management: com.snc.pa.samp.
Solution library
Easily install and update dashboards and visualizations for Performance Analytics content packs.

Dashboards upgrade information

Dashboards upgrade information for the Jakarta release.

Enable Responsive Dashboards

To use Responsive Dashboards, both the Responsive Dashboards and Responsive Canvas plugins need to be active.

  • If Responsive Canvas was enabled in Helsinki or Istanbul, Responsive Dashboards functionality is enabled on upgrade to Jakarta. After upgrade all dashboards are responsive, including dashboards that were not responsive during Helsinki. All users on your instance can create, edit, and share dashboards.
  • If Responsive Canvas was not enabled in Helsinki or Istanbul, Responsive Dashboards functionality is not enabled on upgrade to Jakarta. The plugins are activated by default, but the glide.cms.enable.responsive_grid_layout system property is set to false. To enable Responsive Dashboards, set this property to true.
Note: If the glide.cms.enable.responsive_grid_layout does not exist or if it exists and is set to true, Responsive Dashboards functionality is enabled.

If you are upgrading from a release prior to Helsinki, Responsive Dashboards functionality is not enabled on upgrade to Jakarta. The plugins are activated by default, but the glide.cms.enable.responsive_grid_layout system property is set to false. To enable Responsive Dashboards, set this property to true.

Review dashboard layouts after enabling responsive canvas

  • During conversion to responsive canvas, the layout of dashboards may slightly change. Highly customized dashboards may have significant changes, such as different widget layouts. After upgrading, review each dashboard for changes and adjust the layout as necessary on the drag-and-drop canvas.

Dashboard versions of homepages after enabling responsive canvas

  • If you have responsive canvas enabled, you will be prompted to convert your homepages to responsive dashboards. During conversion to responsive canvas, the layout of dashboards may slightly change. Highly customized dashboards may have significant changes, such as different widget layouts. After upgrading, review each dashboard for changes and adjust the layout as necessary on the drag-and-drop canvas.

Migration of permissions

  • For releases prior to Istanbul, Performance Analytics roles were required to view and edit dashboards. Starting in Istanbul, dashboards use a new permissions system and Performance Analytics roles are no longer required to view or edit dashboards. To ensure access to existing dashboards remains the same after migration, the pa_viewer, pa_admin, and pa_power_user roles are added to a dashboard or its group during migration to the Jakarta permissions.

    These roles are typically added directly to the dashboards they apply to. However, when no role permissions are defined for the dashboard or the group a dashboard belongs to, the pa_viewer view permissions is applied to the dashboard group. (pa_power_user and pa_admin roles are still applied to the dashboard.)

    Additionally, during the upgrade all existing dashboards are configured to require the pa_viewer role to view with the Restrict to role field on the dashboard properties form. This restriction provides an extra layer of security.