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Software Asset Management release notes

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Software Asset Management release notes

The ServiceNow® Software Asset Management application is available as a subscription for new and upgraded instances starting in the Jakarta release.

Jakarta upgrade information

If you are using the existing Software Asset Management plugin feature (com.snc.software_asset_management) on a release prior to Jakarta, you are using a feature of the Asset Management application. After upgrading to Jakarta, you can continue to use the Software Asset Management plugin feature.

To migrate to the Software Asset Management application (com.snc.samp), consult your service manager.

Warning: If you upgrade to Software Asset Management (com.snc.samp) from Software Asset Management plugin (com.snc.software_asset_management), you cannot revert back to Software Asset Management plugin (com.snc.software_asset_management).

New in the Jakarta release

The Software Asset Management application lets you manage your software assets by automatically normalizing, reconciling, and reclaiming software assets.

Software Asset Management dashboard integrated with Performance Analytics
Leverage native ServiceNow platform capabilities to trend cost and compliance over time, or to customize your own key performance indicators (KPIs) to track the progress toward your software asset goals.
Software normalization through Discovery
Standardize software installations to common values using an automated normalization engine while a discovery source populates the ServiceNow CMDB. Manual normalization is also supported for partially normalized software products.
Publisher Part Number library
Easily connect purchased software entitlements to discovered software installations to calculate an accurate license position.
Software Asset Management Content Service
Allow your new, unnormalized software to be crowdsourced by ServiceNow anonymously and securely. Updates to the Normalization Library are supplied to customers and, as a result, the software in your CMDB is continuously improved without manual intervention.
Automated software license reconciliation
Keep license positions accurate and up to date without manual calculations using automated license reconciliation. Reconciliation runs weekly or on demand.
Remediation options
Remediate non-compliant reconciliation results. For example, you can create a purchase order on the fly for new software licenses.
Software reclamation and license harvesting
Leverage ServiceNow Workflow and Client Software Distribution (CSD) applications to automate the process of uninstalling software from a device, and harvesting software rights. You can also set up reclamation rules which automatically identify unused software.
Software usage integration with Microsoft SCCM
Import monthly usage details (last used, and total usage time) for products being monitored through Microsoft SCCM 2012.
Enhanced Software Discovery
Use new and improved software discovery patterns integrated with the ServiceNow Discovery application.
Enhanced sourcing and receiving flows
Improve sourcing and receiving flows for allocating software rights, or purchasing new software entitlements with ServiceNow Procurement application integration.
Microsoft Server licensing content pack
Automate reconciliation of complex server licensing scenarios for Microsoft products using Microsoft content pack. Compliance and optimization initiatives are viewed in a specialized dashboard.
Oracle Server licensing content pack
Automate reconciliation of complex server licensing scenarios for Oracle products using Oracle content pack. Compliance and optimization initiatives are viewed in a specialized dashboard.

Changed in this release

  • The Software Asset Management plugin feature of Asset Management must be activated by ServiceNow personnel.

    For the Software Asset Management (com.snc.software_asset_management) plugin feature of Asset Management, see Software Asset Management plugin.

Activation information

The Software Asset Management Premium (com.snc.samp) plugin requires a separate subscription and must be activated by ServiceNow personnel. This plugin includes demo data and activates related plugins if they are not already active. See Request Software Asset Management.

The Software Asset Management (com.snc.software_asset_management) plugin does not require a subscription but still must be activated by ServiceNow personnel.

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