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Password Reset release notes

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Password Reset release notes

ServiceNow® Password Reset application enhancements and updates in the Jakarta release.

Password Reset lets your users use a self-service process to reset their passwords on the local ServiceNow instance. Alternatively, your organization can implement a process that requires service-desk agents to reset passwords for users.

Changed in this release

Activation information

Password Reset for your instance is active by default and includes example verifications.
Note: The Password Reset application is not available during upgrade.

The Self Service Password Reset plugin (com.snc.password_reset) and the Password Reset (com.glideapp.password_reset) plugin are both active by default for new instances and upgrades. By default, when a user requests a reset, the instance sends the user a URL with a user-specific token. After the user opens the URL, the instance prompts the user to enter and confirm the new password. The instance no longer sends a temporary password by default.