Thank you for your feedback.
Form temporarily unavailable. Please try again or contact docfeedback@servicenow.com to submit your comments.
Versions
  • Madrid
  • London
  • Kingston
  • Jakarta
  • Istanbul
  • Helsinki
  • Geneva
  • Store
Close

Password Reset release notes

Log in to subscribe to topics and get notified when content changes.

Password Reset release notes

ServiceNow® Password Reset application enhancements and updates in the Jakarta release.

Password Reset lets your users use a self-service process to reset their passwords on the local ServiceNow instance. Alternatively, your organization can implement a process that requires service-desk agents to reset passwords for users.

Activation information

Password Reset for your instance is active by default and includes example verifications.
Note: The Password Reset application is not available during upgrade.

The Self Service Password Reset plugin (com.snc.password_reset) and the Password Reset (com.glideapp.password_reset) plugin are both active by default for new instances and upgrades. By default, when a user requests a reset, the instance sends the user a URL with a user-specific token. After the user opens the URL, the instance prompts the user to enter and confirm the new password. The instance no longer sends a temporary password by default.

Changed in this release

Feedback