ITSM guided setup release notes

ServiceNow® ITSM guided setup product enhancements and updates in the Jakarta release.

Jakarta upgrade information

A new plugin that provides a new, process-centric version of guided setup is introduced in this release. The ITSM Guided Setup plugin (com.snc.guided_setup_metadata.itsm) is active by default for new customers. Upgrading customers can activate the plugin to view the new version of guided setup.

One or both versions appear as modules in the navigation pane or as links on the System Administration homepage. They appear as ITSM Guided Setup or ITSM Guided Setup (Old). ITSM Guided Setup (Old) takes you to the guided setup created in the Helsinki and Istanbul releases. The administrator can hide the version that you do not want to use.
Note: The plugin name, ITSM Guided Setup, is the same for both old and new versions, but the plugin ID is different.

Activation information

ITSM Guided Setup is active by default.

New in the Jakarta release

Guided setup
  • Added More Information pages to guided setup including more process information about proposed solutions as well as technical guidance on implementing them.
  • Added embedded help topics for the configuration pages.
  • Added support for plugin dependencies to be able to be defined against unpublished plugins.
  • Added functionality to grant guided setup access to application admin roles at the category or task level.
  • Added functionality for guided setup task assignment, so that it includes your users who possess the defined roles.
    Note: Users with the admin role always have access.