Application Portfolio Management release notes

ServiceNow® Application Portfolio Management product enhancements and updates in the Jakarta release.

Activation information

You can activate the Application Portfolio Management (com.snc.apm) plugin if you have the admin role.

Additional requirements

Application Portfolio Management requires the Performance Analytics content pack for Application Portfolio Management to render the reports and dashboards.

The dashboards include reports for Change, Incident, and Problem and the following content packs are required to render them, respectively:

  1. Performance Analytics - Content Pack - Application Portfolio Management and Change Request (
  2. Performance Analytics - Content Pack - Application Portfolio Management and Incident (
  3. Performance Analytics - Content Pack - Application Portfolio Management and Problem (

Browser requirements

Internet Explorer version 10 and later.

New in the Jakarta release

Business Capability Assessment
  • Define business capabilities using the new CMDB configuration item, Business Capability. To support assessments of business capabilities in the dimensions of people, process, and technology three preconfigured indicators such as people indicator, process indicator, and technology indicator are created and the scores for these indicators are sourced through assessments.
  • Use the Capability Maps to view the assessment scores of business capabilities and the business processes or business services supporting the business capability. Also, you can use the Business Service Applications Map to view the assessment scores of business applications and the business services that the application supports. The Assessments Maps visualization provides clarity, comprehensibility, and visibility at the enterprise level and helps your enterprise architects and IT executives to identify areas of business that require investments.
  • Use the capability map report to view the assessment of business capabilities.
Usability improvements
  • Directly navigate to the Application Group Analysis page from the Application Portfolio Management landing page by clicking the Analyze Portfolio to view the applications and filter them to a fiscal period of your choice for your analysis.
  • Enable or disable the display of bubble labels in the Bubble charts. This feature helps you to have a clear display of bubbles uncluttered with their labels when there are many bubbles in a quadrant.
  • Clear all the existing filters in one click, instead of clearing each attribute field individually. The Clear all filters helps you to clear all the fields in the Filter Apps section of the Application Group Analysis page.
  • Sort and group the applications in the Application Group analysis and Application analysis pages.
  • Configure the Application Roadmap to group the applications either as application family or application category.
Integration with Service Mapping
Application Portfolio Management is integrated with service mapping in that you can discover service topology of a business application. The Application Portfolio Management with Business Service mapping plugin is required for the integration.