Available versions (Jakarta)

The Jakarta family includes Enterprise patches and hot fixes, as well as releases for Password Reset, ODBC, and Mobile.

For more information about how to upgrade an instance, see Upgrade to Jakarta.

For more information about the release cycle, see the ServiceNow Release Cycle. For a downloadable, sortable version of Jakarta fixed problems, see KB0623655.

Note: This version is approved for FedRAMP.

Q4 2017 QPP Targets

Releases Patch target option (1, 2) Release notes
Helsinki Helsinki Patch 12 Helsinki
Istanbul Istanbul Patch 9 Istanbul
Jakarta Jakarta Patch 3 Jakarta
  • (1) Targets are subject to change prior to patching. Target versions for a quarter change only if absolutely necessary.
  • (2) ServiceNow will occasionally add an additional letter to some patch and hot fix names (for example, Helsinki Patch 9a). Please consult the release notes for the list of fixes included in each version.

Available versions

For publicly available hot fix release notes that are not yet listed below, refer to KB0598632.

Release version Release type Released on Availability (3, 4, 5)
Jakarta Patch 4 Patch 10/06/17 Available
Jakarta Patch 3a Security patch 10/02/17 Available
Jakarta Patch 3 Hot Fix 1 Hot fix 09/25/17 Available by request
Jakarta Patch 3 Patch 09/13/17 Available
Jakarta Patch 2 Hot Fix 4 Hot fix 09/26/17 Unavailable
Jakarta Patch 2 Hot Fix 3 Hot fix 09/20/17 Unavailable
Jakarta Patch 2 Hot Fix 2 Hot fix 09/11/17 Unavailable
Jakarta Patch 2 Hot Fix 1 Hot fix 09/01/17 Unavailable
Jakarta Patch 2 Patch 08/18/17 Unavailable
Jakarta Patch 1 Hot Fix 3 Hot fix 08/21/17 Unavailable
Jakarta Patch 1 Hot Fix 2 Hot fix 07/25/17 Unavailable
Jakarta Patch 1 Hot Fix 1 Hot fix 07/18/17 Unavailable
Jakarta Patch 1 Patch 07/13/17 Unavailable

Jakarta security and notable fixes

All other Jakarta fixes

Feature 06/15/17 Unavailable
  • (3) Available: Any user can upgrade to the version. "Available" versions will appear on the Instance Upgrade Management Dashboard.

    ServiceNow QPP targets and patches are immediately available. Users do not need to request an entitlement to schedule an upgrade to these versions. For example, entitlements are not required to upgrade to Helsinki Patch 11 (Q3 2017 QPP target) or Jakarta Patch 2 (patch).

  • (4) Available by request: Contact ServiceNow Customer Support for approval to upgrade to the version.
  • (5) Unavailable: The release version is not available.

Mobile versions

For the latest iOS and Android mobile application release notes, refer to KB0598602.

Password Reset Windows Application releases

For the latest Password Reset Windows Application release notes, refer to KB0598975.

ODBC Driver releases

For available ODBC release notes that are not yet listed below, refer to KB0540707.

Release version Availability
ODBC Driver 1.0.12 release notes Available
ODBC Driver 1.0.11 release notes Legacy
ODBC Driver 1.0.10 release notes Legacy