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Knowledge search properties

Knowledge search properties

Knowledge search properties give you control over the search options available to users and the presentation of search results.

Property Description
Knowledge search result order. (glide.knowman.order.search) Select the order for displaying search results:
  • Number of Views: orders search results based on the Number of days used when summing article views property.
  • Relevancy: orders search results based on content that is similar to the search term.
  • Last Modified: orders search results based on modification date.
Search method used when searching Knowledge from a task or directly in the Knowledge Base. (glide.knowman.search.operator) Select the search approach to use when the search term includes multiple words.
  • OR query: returns articles that contain at least one word from the search term.
  • AND then OR query: first searches for articles that include all words in the search term (an AND query). If no matches are found, an OR query is performed.
Show author in knowledge search results. (glide.knowman.search.show_author) Select this check box to include the author of each article in knowledge search results.

If the article versioning feature is enabled, articles with a version number less than or equal to 1.0 display Authored by <name> and articles with a version number greater than 1.0 display Revised by <name>.

Show last modified date and time in knowledge search results. (glide.knowman.search.show_last_modified) Select this check box to include the date and time each article was last edited in knowledge search results.
Show publish date in knowledge search results. (glide.knowman.search.show_published) Select this check box to include the date each article was published in knowledge search results.
Show category in knowledge search results. (glide.knowman.search.show_category) Select this check box to include the category breadcrumbs of each article in knowledge search results.
Show number of views in knowledge search results. (glide.knowman.search.show_view_count) Select this check box to include the number of times each article was viewed in knowledge search results.
How to display attachments in Knowledge Search Results. (glide.knowman.search.attachment) Select the behavior of how the attachments are shown in the search results:
  • Do not show attachment
  • Show only link for attachment
  • Show attachment with text snippet (default)

For best performance, select Do not show attachment, or Show only link for attachment.

Show relevancy in knowledge search results. (glide.knowman.search.show_relevancy) Select this check box to show how relevant each search result is based on the search string.

Relevancy value is only shown when knowledge search result order property is set to Relevancy.

Enable instant search results for knowledge. (glide.knowman.search.instant_results) Select this check box to enable instant search for search results. The default is No.
Show Knowledge Base name in Knowledge search results. (glide.knowman.search.show_knowledgebase) Select this check box to display the knowledge base to which the knowledge base article belongs. For example, IT.
Show average rating from knowledge search results. (glide.knowman.search.show_rating) Select this check box to display the average star ratings for knowledge base articles.
Show article number in knowledge search results. (glide.knowman.search.show_article_number) Select this check box to display the article number for each article in the search result.

If the article versioning feature is enabled, the article number and the version number are displayed for each article in the search result.

Note: This property does not apply to contextual search results.

Specify default language for searching articles.(glide.knowman.search.default_language)

Set the property to the desired default language for searching articles.
  • String
  • Default value: user-specified
  • Location: System Properties
Note: If the glide.knowman.enable_multi_language_search(property is set to True, then the multi-language search capability overrides the default language search capability.

Enable multi-language search. (glide.knowman.enable_multi_language_search)

Set the property to True to enable search for multiple languages simultaneously.
  • Type: true | false
  • Default value: false
  • Location: System Properties
Note: If this property is set to True, it overrides the setting for the glide.knowman.search.default_language property.