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User presence

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User presence

User presence is a UI16 feature that lets you see who is online when you are working in an instance.

Your avatar appears in the form header next to your name, and in multiple other places such as in activity streams, Visual Task Boards, live feeds, and Connect conversations. A dot on the avatar of the user represents online status.
  • Green dot if the user is logged in.
  • No dot if the user is not logged in.
  • Orange dot if the user recently logged out.
Users can add an avatar image to their live feed profile. If no image is uploaded to the live feed profile, the avatar is the user's initials.
Note: Live Feed does not use images uploaded to User (sys_user) records.

When you are viewing a record in a form, such as an incident, you can see if other users are viewing the same record.

Figure 1. User presence in a form
User presence in a form

If multiple users are viewing the record, the avatar is represented by the number of users. Point your cursor to the number to see the names and avatars of the users.

When you are in a Connect conversation or entering comments in an activity stream, you can see information about the activity of the other participant, for example if they are viewing or typing.

Figure 2. User presence in a conversation

An administrator can disable user presence globally.